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Skills

  • Public speaking and presentations
  • Financing facilitation
  • Regulatory compliance
  • Sales strategy development
  • Customer retention
  • Multichannel communication skills
  • Time management
  • Sales presentations
  • Relationship development
  • Budgets

Work Experiences

  • Achieved results during method.
  • Educated customers about promotions to increase sales.
  • Talked to customers about ServiceNow, outlined restrictions, and educated them on policies.
  • Kept my knowledge of store sales, payment policies, and security standards up to date.
  • Achieved Employee of the Year for highest regional RV sales.
  • Achieved 32% customer return rate for service-related sales.
  • Folded and arranged system merchandise in attractive displays to increase sales.
  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
  • Boosted repeat sales by 23%.
  • Assisted management in pricing strategies.

Summaries

  • Clear understanding of quality assurance and vendor management as well as strategic planning training.
  • Accomplished RV Sales Associate.
  • Boosted customer satisfaction by 29%.
  • Achieved this in 2017.
  • RV Sales Associate with 16 years of successful workflow optimization and performance reporting experience.
  • Collaborative team player with experience training and mentoring junior associates, significantly improving team performance and overall revenue.
  • Strengths in process improvement and workflow optimization backed up by Miscellaneous training.
  • Consistently exceeded sales targets.
  • Contributed to a 82% increase in team revenue.
  • Contributed to a 55% boost in response rates.

Accomplishments

  • Improved dealership’s operational efficiency by implementing a streamlined contract management system, reducing paperwork errors by 83%.
  • Collaborated with the finance team to ensure alignment between sales strategies and loan processing, reducing approval time by 23% days.
  • Collaborated with team of 2 in the development of category.
  • Designed and executed training workshops for new sales associates that improved team-wide knowledge retention by 28%.
  • Successfully closed 10 cross-functional sales events, generating over category in new business within several months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated with service managers to ensure after-sale service warranty handling, resulting in a 83% reduction in customer complaints.
  • Recognized for public speaking excellence and led 12 presentations to both staff and potential customers regarding new RV models.
  • Exemplified strong customer service, achieving a 17% satisfaction rating in post-sale surveys.
  • Provided exceptional RV financing and insurance coordination, ensuring a seamless customer experience, which resulted in a 59% return-customer rate.

Affiliations

  • The National Institute for Automotive Service Excellence (ASE)
  • International Council of Nurses
  • Automotive Training Institute (ATI)
  • Sales Management Association
  • Toastmasters
  • Greater RV Transportation and Logistics Network
  • National Automobile Dealers Association (NADA)
  • Association for Computing Machinery
  • Outdoor Recreation Coalition of America
  • Recreational Business Owners Association (RBOA)

Certifications

  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • Certified Auto Remarketer (CAR, International Automotive Remarketers Alliance)
  • Certified Personal Selling Strategies (AMA, American Marketing Association)
  • RVDA Certified Dealership Professional
  • Certified Sales Leadership Professional (CSLP) – Sales Management Association
  • Certified RV Parts Specialist (RVIA Academy)
  • Certified Specialist in Dealer Management Systems (DMS) - process
  • Certified Sales Associate (National Automobile Dealers Association - NADA)
  • Automotive Sales Professional Certification (Association of Finance & Insurance Professionals - AFIP)

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