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Skills

  • Regulatory compliance
  • MS Office
  • Sales strategy development
  • Client follow-up system development
  • Event planning and execution
  • New product introduction
  • High-margin product sales
  • Multichannel communication skills
  • Customer retention
  • Standard equipment

Work Experiences

  • Achieved results during method.
  • Talked to customers about ServiceNow, outlined restrictions, and educated them on policies.
  • Accomplished this within several months.
  • Assisted customers unable to visit the showroom.
  • Built a loyal clientele by providing post-sale support and education, resulting in 28% repeat business within two years.
  • Collaborated with marketing team on email campaigns.
  • Kept my knowledge of store sales, payment policies, and security standards up to date.
  • Increased sales by 9% by providing purchase advice and promoting additional products.
  • Achieved 7 units sold in 2024.
  • Assisted management in pricing strategies.

Summaries

  • Assisted customers in securing competitive RV loans.
  • Accomplished in facilitating financing solutions, assisting customers in securing competitive RV loans and ensuring a smooth transaction from start to finish.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Consistently reached Employee of the Year for highest regional sales.
  • Consistently exceeded sales targets.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborative team player with experience training and mentoring junior associates, significantly improving team performance and overall revenue.
  • Contributed to a 55% boost in response rates.
  • Achieved a 42% increase in repeat business over 18 months.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Trained new sales associates on upselling techniques and objection-handling, resulting in a 42% improvement in team sales performance.
  • Developed a customer referral initiative that yielded a 53% increase in new client leads over three years.
  • Implemented RV service package upsell strategies that contributed to a 60% increase in recurring service revenue.
  • Consistently ranked as a top performer in dealership-wide customer satisfaction metrics, maintaining a 80% positive response rate.
  • Provided exceptional RV financing and insurance coordination, ensuring a seamless customer experience, which resulted in a 59% return-customer rate.
  • Exceeded monthly sales target by 38%, contributing significantly to dealership’s annual revenue benchmark.
  • Collaborated with the finance team to ensure alignment between sales strategies and loan processing, reducing approval time by 23% days.
  • Applied expert knowledge in RV maintenance and care to reduce service callbacks by 40%.
  • Implemented a customer feedback initiative that increased post-sale relationship-building opportunities by 80%.
  • Utilized strong time management skills to handle an average of 16 customers concurrently without compromising service quality.

Affiliations

  • Sales Leadership and Prospect Management Institute (SLPMI)
  • Association for Supply Chain Management (APICS)
  • National Association of Sales Professionals (NASP)
  • National Automobile Dealers Association (NADA)
  • Association of Information Technology Professionals
  • Freemason
  • Lions Club
  • International Council of Nurses
  • Retail Merchants Association Austin
  • American Marketing Association (AMA)

Certifications

  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • RV General Sales Manager Certification (RVDA-RV Learning Center)
  • Certified Sales Trainer – National Association of Sales Professionals (NASP)
  • ServSafe
  • Experienced Sales Consultant Certification (standard)
  • Sales Negotiation Skill Certification (LinkedIn Learning)
  • Google Certified Professional Cloud Architect

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