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Skills

  • Transcription and dictation
  • Multi-line phone proficiency
  • Sage 50 US
  • Administrative support
  • Accounting familiarity
  • Records management
  • Writing reports
  • Financial reporting
  • Cross-functional team collaboration
  • Board & Donor Meeting Coordination

Work Experiences

  • Updated the program's program information in the tracking system.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $9.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Achieved 49% increase in redeemed commitments.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.

Summaries

  • Leadership Gifts Administrative Assistant is an attentive and personable administrative support professional with 2 years of experience in fast-paced office environments.
  • Client relations and team leadership are examples of areas of expertise.
  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Expert at multitasking in a fast-paced environment.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • For system, a detail-oriented Records Specialist capable of coordinating digital and physical records.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • With 18 years of experience as Leadership Gifts Administrative Assistant in Phoenix, I am organized and hardworking.
  • Bringing 4 years of outstanding performance in related roles to the table.

Accomplishments

  • Coordinated the execution of special giving campaigns that raised over $9, leading to the completion of key organizational projects.
  • Implemented CRM database enhancements that simplified donor tracking and reporting, achieving 43% time savings for the leadership gifts team.
  • Resolved product issue through consumer testing.
  • Led donor segmentation strategies that increased mid-level donor retention rates by 22% in 2019.
  • Initiated a strategic action plan to re-engage lapsed donors, successfully reclaiming 22% of inactive contributors in 2024.
  • Audited the donation tracking system to ensure compliance with financial regulations, leading to a reduction in errors by 15% over three years.
  • Collaborated with the development team to ensure the timely tracking of donor acknowledgments, leading to reduced gift acknowledgment lag by 6 days.
  • Processed and verified donor pledge data for a high-volume fundraising department, ensuring data integrity across 7 campaigns each quarter.
  • Supported development directors by managing meeting schedules and preparatory documents for donor cultivation events, resulting in increased engagement.
  • Created personalized donor communication strategies, elevating the average gift size by 51% through targeted appeals and consistent follow-up.

Affiliations

  • Nonprofit Technology Network (NTEN)
  • Toastmasters
  • Association of Information Technology Professionals
  • Forum of Nonprofits Executives
  • American Society of Safety Professionals
  • American Society of Administrative Professionals (ASAP)
  • Certified Nonprofit Professional (CNP) Program
  • Public Relations Society of America (PRSA) – nonprofit/non-governmental organization advocacy groups
  • International Association of Administrative Professionals
  • American Institute of Management Development

Certifications

  • Certified Gift Officer by process
  • Certified in Advanced Excel for Nonprofits
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • Certified Fund Raising Executive (CFRE)
  • SHRM Certified Professional (SHRM-CP)
  • Advanced Donor Relations Certification Adobe Creative Suite
  • Nonprofit Management Certificate Cedar Works
  • Cisco Certified Internetwork Expert (CCIE)

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