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Skills

  • Customer relations and communications
  • Automated workflow implementation
  • Administrative support
  • Records management
  • Office management
  • Writing reports
  • Recordkeeping
  • Customer and client relations
  • Meeting arrangements
  • Spreadsheet management

Work Experiences

  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 18 ring.
  • Developed and implemented records handling standard operating procedures.
  • Updated the program's program information in the tracking system.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Wrote and proofread memos, letters, and reports to ensure that they were error-free.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Acted as a liaison between clients and vendors, maintaining open lines of communication.
  • Achieved 49% increase in redeemed commitments.

Summaries

  • Extensive data collection and extraction experience.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Proven track record of updating offices and increasing overall productivity.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • Leadership Gifts Administrative Assistant delivers key clerical support to internal teams, customers, vendors, and other stakeholders in an efficient and accurate manner.

Accomplishments

  • Streamlined acknowledgment letter workflows, reducing production time by 59% and improving response rates from major donors.
  • Maintained meticulous records in a CRM, ensuring compliance with gift processing rules and standards, while reducing processing errors by 25%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized advanced CRM systems to monitor donor interactions and inform targeted donor cultivation strategies, improving donation value by 10.
  • Created and distributed customized donor acknowledgment letters, resulting in the acquisition of large gifts totaling $10 from major stakeholders.
  • Handled all high-volume donation processing, ensuring over 10 contributions were accurately tracked and acknowledged in timely fashion.
  • Enhanced donor segmentation efforts by analyzing historical donor trends, leading to an annual revenue increase of $11 through targeted outreach.
  • Contributed to the expansion of donor databases, ensuring key prospect information was up to date and accurate, resulting in 35% improved outreach.
  • Collaborated with the development team to ensure the timely tracking of donor acknowledgments, leading to reduced gift acknowledgment lag by 6 days.
  • Assisted leadership staff by preparing detailed gift analysis reports, contributing to a better understanding of giving trends and decision-making.

Affiliations

  • Nonprofit Technology Network (NTEN)
  • International Council of Nurses
  • Jaycees
  • Society for Human Resource Management (SHRM) – involved in nonprofit development activities
  • Executive Administrative Professionals Network
  • Christian Leadership Alliance (CLA)
  • International Public Management Association for Human Resources (IPMA-HR)
  • Forum of Nonprofits Executives
  • Freemason
  • National Association of Charitable Gift Planners (CGP)

Certifications

  • CPR & First Aid Certification - 2015
  • Certified Nonprofit Administrative Professional by National Association of Nonprofit Organizations & Executives
  • Certified Customer Relationship Management (CRM) Specialist – program
  • Nonprofit Financial Stewardship Certification - Harvard Kennedy School
  • Planned Giving Fundamentals Certificate Harbor & Co. 2020
  • Nonprofit Leadership Certificate - category
  • Certified Fundraising Manager (CFM) by The Lilly Family School of Philanthropy
  • Certified Volunteer Administrator (CVA)
  • Board Governance Certificate for Nonprofits - category 2015
  • SHRM Senior Certified Professional (SHRM-SCP)

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