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Skills

  • Dinner service planning
  • Process implementation
  • Customer service excellence
  • Document scanning
  • Report writing
  • Public speaking
  • Swim instruction
  • Organization
  • Clerical support
  • Pricing tool development

Work Experiences

  • Guided
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Managed
  • Kept an eye on the maintenance of the category and method areas and alerted the framework department if there were any issues that needed to be addressed right away.
  • Ensured
  • Recommendation
  • Had planned ahead.
  • Performed routine maintenance and repairs to keep the pools in good working order.
  • Raised the stakes.

Summaries

  • PMP certified
  • Focused on customer service
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Customer service specialist with 12 years of standard experience who is dedicated and detail-oriented.
  • Professional with over 18 years of experience in project management and process improvement initiatives across the enterprise.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Pool Lifeguard is articulate and driven to succeed.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.

Accomplishments

  • Conducted outreach programs with local schools and organizations to teach children and their families about aquatic safety, resulting in a 83% decrease in pool-related incidents.
  • Responded promptly and professionally to all customer complaints, using feedback to implement targeted improvements that resulted in a 83% increase in visitor satisfaction.
  • Collaborated with management to design and execute public safety campaigns that led to a 52% increase in guest compliance with pool rules.
  • Effectively utilized Asana to track and report aquatic center safety metrics, providing management with critical insight into guest behavior trends.
  • Provided exceptional customer service to guests, answering queries and resolving concerns in a timely manner to enhance overall pool visitor experience.
  • Reduced operating downtime by maintaining pool filtration and heating systems, extending the lifecycle of key equipment by 59% by performing regular inspections and repairs.
  • Documented and resolved procedure which led to program.
  • Trained and mentored newly hired lifeguards on pool safety protocols, facilitating a 12% increase in team preparedness and response rate.
  • Proactively monitored pool activities and identified potential hazards, directly preventing 15 near-drowning incidents over one year.
  • Maintained daily chemical balance and quality of pool water, ensuring safe swimming conditions and resolving water quality issues within 6 months of arising.

Affiliations

  • National Drowning Prevention Alliance
  • Association for Aquatic Professionals
  • Toastmasters
  • American Medical Informatics Association
  • National Aquatics Safety Company (NASC)
  • International Lifeguard Training Program (ILTP) Participation
  • International Council of Nurses
  • Lions Club
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)

Certifications

  • Salesforce
  • Certified Pool & Spa Operator (CPO) by Meridian
  • CPR/AED for Professional Rescuers & Health Care Providers
  • Certified Lifeguard Manager (CLM) by Northwind
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Oxygen Administration for Aquatics by Cedar Works
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Ellis & Associates International Lifeguard Training Program

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