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Skills

  • Invoice generation
  • Well-trained in Microsoft Excel
  • Case management
  • Customer support and assistance
  • Operational improvement
  • Grant writing
  • Data-driven decision making
  • Diversity and inclusion programming
  • Stakeholder management
  • At-Risk Youth Engagement

Work Experiences

  • Analyzed data from surveys, referrals, and follow-up services on financial, legal, crisis intervention, community referrals, and outreach services.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Finished framework of project, which resulted in program.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Achieved a 37% increase in service relevance for minority groups.
  • Met with representatives from the local government to better understand community needs and devise response strategies.
  • Advocated for policy changes in local government to improve youth access to mental health services, resulting in 5 new public initiatives.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Administered case management for youth in juvenile justice.
  • Identified and hired talented individuals who brought to the team valuable skills and experience.

Summaries

  • Organized and dedicated to improving support in order to meet rising demand.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Motivating leader who has built and managed metric teams in the past.
  • Achieved 60% growth in youth participation year over year.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Procedure and process have a proven track record.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Skilled and intelligent, with the ability to remain calm in high-stress situations.
  • Proven track record of motivating automated to achieve team, individual, and management goals.
  • Accomplished Youth Development Officer with a track record of securing over $15 in grant funding to expand youth leadership initiatives, fostering positive growth in underrepresented communities.

Accomplishments

  • Implemented comprehensive staff development plans, improving team retention rates by 62% and enhancing overall team performance.
  • Created and led restorative justice programs in schools that decreased disciplinary incidents linked to risky behaviors by 30%.
  • Coordinated multi-stakeholder forums bringing together school, community, and law enforcement representatives to address youth crime prevention strategies.
  • Developed and delivered custom workshops on conflict resolution and emotional intelligence, leading to a 41% increase in participant problem-solving skills.
  • Mentored and coached young adults on vital job readiness skills, with 46% reporting employment or continued education within 10 months.
  • Created educational resources for parents and caregivers, contributing to improved home environments for over 18 at-risk youth.
  • Organized and hosted career fairs for youth, leading to 5 job placements and internships with local employers.
  • Led a team to apply for and successfully secure 7 in grant funding for new youth development initiatives, expanding services by 61% in Chicago.
  • Developed digital resources to support youth career planning, which increased post-secondary acceptance rates by 40% across participating regions.
  • Developed after-school enrichment programs focused on STEM education, leading to 78% improvement in academic engagement for youth participants.

Affiliations

  • Attended training workshops on trauma-informed care through the National Center for Youth Law 2018.
  • Volunteer Manager for the National Network for Youth initiatives supporting disadvantaged young people in securing educational opportunities.
  • Professional Affiliation with the American Camp Association (ACA), contributing to youth camping and development programs.
  • Volunteer Youth Career Counselor, affiliated with standard providing scholarships and job placement services in Seattle process.
  • Certified Emotional Intelligence Trainer through Summit Group to help foster resilience among at-risk youth 2024.
  • Active participant in the National Conference on Youth Digital Literacy and Technology Integration 2021.
  • Member, National Youth Administration (NYA), participating in programs focused on youth empowerment in Chicago since 2020.
  • Named Mentor of the Year by Phoenix for outstanding service in guiding at-risk youth 2017.
  • Chair of the Juvenile Justice Youth Workgroup in Austin, overseeing community-based reconciliation practices category.
  • Certified in Mentorship Supervision, enhancing mentor-youth dynamics under accreditation from Brightline 2023.

Certifications

  • SAP Certified Application Associate
  • Microsoft Office Specialist (MOS)
  • Fundamentals of Partnership Negotiation for Youth Program Coordinators – Vantage
  • American Academy of Financial Management (AAFM)
  • Certified Case Manager (CCM) – Commission for Case Manager Certification
  • Google Certified Professional Cloud Architect
  • Restorative Justice Certification – process
  • Certified Business Analysis Professional (CBAP)
  • Family and Youth Support Services Certification (FYSS) – system
  • Trauma-Informed Care Certification - Vantage

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