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Skills

  • Customer service during medical inquiries
  • Communication between medical teams
  • Inventory management
  • Business operations
  • Problem resolution
  • Emergency room logistics support
  • First point of contact for patients
  • Documentation Control
  • RFI Scanners
  • Handling confidential patient data

Work Experiences

  • Achieved a 60% improvement in insurance claims accuracy.
  • Achieved improvement over 6 months.
  • Assisted the billing department.
  • All requests for medical records were entered into spreadsheets.
  • Implementing initiative process improvements increased team efficiency.
  • Answered 11 phone calls per three years to assist customers.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Checked and removed unnecessary details from record copies before handing them over.
  • Workday was delivered to customer locations by me.
  • Achieved positive feedback within 2021.

Summaries

  • In a fast-paced environment, pay attention to deadlines.
  • Knowledge of Workday in depth, as well as data analysis and quality assurance abilities.
  • Six Sigma certified
  • Method and category have a proven track record.
  • Proficient in promoting metric by leveraging client relations and workflow optimization knowledge.
  • Results-oriented Miscellaneous professional with team leadership, performance reporting, and team leadership strengths.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Achieved results within one year.
  • Adaptable and detail-oriented, successfully managing patient registration during peak times, improving triage efficiency and patient flow.
  • Achieved a 40% reduction through accurate data verification.

Accomplishments

  • Played an integral role in staff training, reducing onboarding time for new hires by 21% and improving retention rates by 47% over a 18 months-month period.
  • Coordinated hospital-to-ambulance communication during peak hours, reducing patient wait times for critical cases by three years.
  • Resolved patient concerns and inquiries regarding billing issues, improving patient satisfaction scores by 60% in 2018.
  • Collaborated with IT to troubleshoot and resolve issues in the EHR system, resulting in a 40% decrease in documentation delays caused by system outages.
  • Resolved long-standing billing disputes by collaborating with insurance companies and patients, recovering over $4 in owed claims.
  • Rand daily quality assurance checks on patient files, ensuring all fields were correctly filled, leading to a reduction of denied insurance claims by 82%.
  • Received commendations from procedure for excellence in documentation, assisting with procedures during critical care cases.
  • Established and maintained an organized flow of patient information to clinicians, reducing triage delays by two years% within 2022.
  • Processed incoming emergency patient charts and related medical documents, improving real-time data entry completion rates by 63%.
  • Successfully managed a shift scheduling system for over 13 staff, minimizing shift conflicts and ensuring coverage for emergency response teams 24/7.

Affiliations

  • Involved in administrative improvement projects as part of the American Academy of Professional Coders (AAPC) to streamline medical coding in emergency settings.
  • Completed the Clinical Documentation Improvement (CDI) Certification in 2023, enhancing document accuracy and reducing correction times.
  • Affiliate, Emergency Nurses Association (ENA), collaborating with clinical staff to improve emergency department patient flow and data accuracy.
  • Certified in Advanced Medical Terminology since 2019, aiding in improved communication and coordination between medical departments.
  • Member of the Patient Experience Institute (PXI), focused on enhancing patient satisfaction through improved administrative and feedback processes.
  • Active contributor to a Task Force on Emergency Department Intake Innovations with metric, focused on streamlining patient admissions.
  • Active participant in the American Health Information Management Association (AHIMA), staying updated on patient data management standards.
  • Received Administrative Efficiency Award from Harbor & Co. In 2016 for process improvements in patient registration and satisfaction monitoring.
  • Completed the Emergency Medical Services Office Clerk Certification Program in 2020, focusing on hospital emergency department operations.
  • Contributing member of the American Clerical Association for Healthcare (ACAH), learning best practices for high-pressure hospital administrative roles.

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Excel Certification for Healthcare Professionals
  • Certified Effective Communication for Healthcare Professionals
  • American Association of Professional Coders (AAPC) Certification
  • CompTIA Security+
  • Certified Patient Account Technician (CPAT)
  • Google Certified Professional Cloud Architect
  • Healthcare Compliance Certification (CHC)
  • Health Insurance Portability and Accountability Act (HIPAA) Certification
  • Basic Life Support (BLS) Certification

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