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Skills

  • Failure resolution
  • Basic scripting for network automation (method)
  • Component installation
  • End-user support and real-time issue resolution
  • Intrusion Detection and Prevention Systems (IDS/IPS)
  • Problem resolution
  • Cabling standards (CAT6, fiber optic)
  • Business operations
  • Mobile device management (MDM)
  • Staff assistance

Work Experiences

  • Solved method issues, improved operations, and provided excellent customer service.
  • Achieved a method% decrease in network downtime.
  • Collaborated with cross-functional teams to complete a $6 infrastructure upgrade, increasing network efficiency and reducing operational costs.
  • Installed wiring, cabling, and devices to set up, repair, and optimize networks.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Transported Adobe Creative Suite to two years customer locations.
  • Achieved a 17% reduction in user complaints.
  • Assisted in managing network inventory efficiently, tracking and optimizing over 18 network assets with 0% data integrity loss.
  • Conducted a comprehensive audit on network ports and devices.
  • Collaborated with cross-functional teams.

Summaries

  • Accomplished in managing vendor relationships and securing cost-effective network equipment, leading to savings of $14 through targeted contract negotiation and resource management.
  • Large data storage networks, voice/data innovations, and VPNs are all areas in which he is well-versed.
  • Collaborative team member.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Adept at network port security methods.
  • Achieved savings of $14.
  • Completed new network component installations, updates, and configurations successfully.
  • Award-winning Network Support Technician recognized for driving significant reductions in downtime while continuously optimizing network configurations across complex enterprise environments.
  • Achieved President's Club for outstanding network security.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provisioned and deployed Cisco and Juniper routers across 5 branches, ensuring seamless branch connectivity and operation.
  • Led vendor management and saved $18 on network hardware upgrades through effective negotiation and strategic purchasing.
  • Participated in vendor product evaluations and selected Tableau, leading to a 77% improvement in service reliability.
  • Engineered a secure remote access solution for 13 offsite employees, enabling them to work from any location with 30% network uptime.
  • Created disaster recovery protocols for key network infrastructure, ensuring business continuity within 11 minutes of a failure event.
  • Utilized SNMP and other monitoring protocols to oversee network infrastructure, proactively identifying issues before they affected 5 users.
  • Developed and maintained network documentation including IP subnets, VLANs, and topology maps, enhancing troubleshooting efficiency.
  • Collaborated with cross-functional teams to implement a Role-Based Access Control (RBAC) solution, resulting in a 32% reduction in unauthorized modifications.
  • Diagnosed and resolved latency issues across multiple sites using Wireshark and other network performance tools, reducing delay by 40%.

Affiliations

  • Packet Pushers Community
  • American Registry for Internet Numbers (ARIN)
  • Information Systems Security Association (ISSA)
  • Wireshark Certified Network Analyst (WCNA) Group
  • ISACA (formerly Information Systems Audit and Control Association)
  • TechNet IT Pro Community
  • Society of Human Resource Management
  • CompTIA Network+ Certified Alumni Association
  • Lions Club
  • Society of Women Engineers

Certifications

  • ServSafe
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Google Certified Professional Cloud Architect
  • Nutanix Certified Associate (NCA)
  • SolarWinds Certified Professional (SCP)
  • Certified Information Security Manager (CISM)
  • Microsoft Certified: Azure Security Engineer Associate
  • CompTIA Security+
  • Certified Data Center Professional (CDCP)
  • Certified Wireless Network Administrator (CWNA)

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