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Skills

  • Metric equipment
  • Daily opening and closing procedure management
  • Kitchen maintenance
  • Relationship development
  • Equipment monitoring
  • Inventory organization
  • Customer loyalty program creation and management
  • Employee schedule optimization
  • Order delivery practices
  • Regulatory compliance

Work Experiences

  • Provided 2 nutritious meals to students at program school on a daily basis.
  • Achieved a 35% accuracy rate.
  • Achieved a 39% reduction in labor costs.
  • Assisted in the rollout of a mobile app.
  • Analyzed customer feedback.
  • Contributed to category.
  • Reduced customer wait times by operating the customer window and sales register quickly and efficiently.
  • Analyzed customer feedback and made suggestions to management for implementing changes that led to a 25% reduction in complaints.
  • Achieved Innovation Award for Best Local Coffee Shop in Denver.
  • Acted as interim supervisor during manager absence, supervising 5 clerks to maintain adequate service levels and meet all store performance targets.

Summaries

  • With a strong work ethic, he is laser-focused.
  • Boosted sales of HubSpot by 28%.
  • Collaborated with management to expand product offerings.
  • Achieved high customer satisfaction.
  • Coffee Shop Clerk with strong organizational skills.
  • Balanced quick service with personalized attention.
  • Experienced Coffee Shop Clerk food service professional with attention to detail.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • To provide excellent service, I'm used to paying close attention to the smallest details and maintaining a strong commitment to quality.
  • Eager to contribute risk assessment and client relations to the Harbor & Co. Team and add value.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 14 in the development of framework.
  • Optimized workflow strategies during peak hours, reducing average wait time for customers by 82%.
  • Enhanced product quality by performing regular equipment maintenance checks, resulting in fewer service disruptions and improved customer satisfaction.
  • Designed and executed a seasonal menu update, resulting in a 42% boost in beverage sales during the framework period.
  • Streamlined inventory management using Power BI, reducing expired and unused goods by 83%.
  • Worked closely with suppliers to resolve any product shortages, reducing backorders and improving product availability by 16%.
  • Led the coordination of daily opening and closing procedures, ensuring compliance with local health regulations and company standards.
  • Recognized as Employee of the Month for 10 months due to exceptional customer service, accuracy in order fulfillment, and team leadership.
  • Designed a suggestion system where employees could submit ideas, boosting team engagement and implementing 11 process improvements.

Affiliations

  • American Marketing Association
  • Retained affiliation with the standard, promoting local business growth through marketing partnerships
  • Collaborations with indie coffee shop owners' association for process improvement and promotional strategies
  • Regular participant in Green Coffee Organization’s sustainability programs to support eco-friendly operations
  • American Society of Safety Professionals
  • Participation in online webinars from the Coffee Technicians Guild regarding equipment maintenance and repair
  • Ongoing participation in monthly health inspection preparedness courses hosted by Asana
  • Food Safety Certification through framework, maintained since 2019
  • Rotary International
  • Member of Barista Guild since 2021, enhancing expertise in crafting innovative espresso-based beverages

Certifications

  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Coffee Quality Control and Waste Reduction Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe Food Handler Certification
  • Customer Service Excellence Certification
  • Advanced Barista Techniques Certification
  • ServSafe
  • Google Certified Professional Cloud Architect

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