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Skills

  • POS system use
  • Recipes and menu planning
  • Metric equipment
  • Building rapport with regular customers
  • Employee schedule optimization
  • Order delivery practices
  • Equipment monitoring
  • Food preparation
  • Relationship development
  • Food portioning

Work Experiences

  • Balanced the cash register.
  • Reduced customer wait times by operating the customer window and sales register quickly and efficiently.
  • Provided excellent customer satisfaction by performing high-quality serving, cleaning, and stocking.
  • Analyzed customer feedback.
  • Achieved results during the holiday season at Phoenix.
  • Complied with company and city standards.
  • Assisted guests by greeting them personally and taking their orders.
  • Assisted in the rollout of a mobile app.
  • Contributed to a loyal customer base.
  • Achieved Innovation Award for Best Local Coffee Shop in Denver.

Summaries

  • Balanced quick service with personalized attention.
  • Costs were consistently reduced while profits were increased.
  • Coffee Shop Clerk with strong organizational skills.
  • Coffee Shop Clerk with 15 years of successful risk assessment and stakeholder engagement experience.
  • Coffee Shop Clerk with expertise in collaborating with local vendors, which increased revenue by $18 through the introduction of unique specialty coffee blends. Strong relationship builder.
  • Knowledge of performance reporting and aptitude for strategic planning.
  • Achieved 70% success rate during evening closing procedures.
  • Assisted new hires with customer protocols.
  • A meticulous fast food team member is looking for a new position where she can apply her extensive knowledge of data analysis and strategic planning.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Closed out daily sales reports, reconciling balances and preparing bank deposits with a 35% accuracy rate.
  • Assisted in organizing promotional events and community outreach, resulting in a 51% increase in brand visibility and foot traffic.
  • Provided exceptional customer service to over 2 customers daily, leading to a 31% increase in positive feedback on customer satisfaction surveys.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with the kitchen and beverage preparation staff to expedite orders, achieving a 58% improvement in ticket times.
  • Designed a suggestion system where employees could submit ideas, boosting team engagement and implementing 11 process improvements.
  • Ran local marketing campaigns which led to an increase of 83% in coffee and bakery item sales over 7 months.
  • Created personalized beverage recommendations for customers, building long-term relationships and increasing repeat business by 19%.
  • Led the coordination of daily opening and closing procedures, ensuring compliance with local health regulations and company standards.
  • Trained 3 new hires in order processing, beverage crafting, and store cleanliness, improving their productivity by 62%.

Affiliations

  • Toastmasters
  • Participation in local chamber of commerce's small business networking events focused on food and beverage industry
  • Completion of Ethical Sourcing and Sustainable Coffee Production online courses from Meridian in 2019
  • Certificate in POS systems management from process, improving transaction accuracy since 2018
  • Lions Club
  • Served as a volunteer at local food & beverage trade shows, including category, in 2021
  • Association for Computing Machinery
  • Member of sales promotion group with focus on small retail marketing strategies
  • National Association of Social Workers
  • Jaycees

Certifications

  • Apple Certified Associate (ACA)
  • Inventory Management and Stock Control Certification
  • CompTIA A+ Technician
  • Effective Product Recommendation Strategies Certification
  • Google Certified Professional Cloud Architect
  • Advanced Barista Techniques Certification
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • Certified Point of Sale (POS) System Specialist
  • ServSafe

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