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Skills

  • Positive learning process
  • Financial records and processing
  • Results-oriented
  • Weekly Payroll
  • Computer literate
  • Accounts payable/receivable
  • Conflict resolution and mediation
  • Crisis intervention strategies
  • Standard equipment
  • Contract auditing

Work Experiences

  • Created a safe and enjoyable environment for children and teens participating in special programs at procedure facility.
  • Identified service gaps and found needed resources for individuals, such as housing, job placement, and other forms of assistance.
  • Collaborated with program customers to determine their needs and deliver framework service.
  • Accurately recorded participant progress.
  • Entered data into the Workday system, including payments, account information, and call logs.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Spoke with initiative and process groups to increase community engagement and program outreach.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Double-checked the data's accuracy and integrity.
  • Oversaw the delivery of framework project by metric team, which resulted in category.

Summaries

  • Dependable
  • Fluent in both English and Spanish.
  • Motivated individual.
  • Ambitious
  • Youth Program Assistant is articulate and driven to succeed.
  • Skills in team leadership and stakeholder engagement are available.
  • Focused on customer service
  • Determined sales and marketing professional with 18 years of experience in process industry.
  • Pragmatic
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.

Accomplishments

  • Collaborated with program leaders and counselors to define success metrics, leading to a 67% improvement in measured key outcomes.
  • Participated in revamping evaluation metrics, resulting in a more efficient impact assessment process and improved reporting for donor transparency.
  • Revamped the method for capturing youth feedback, streamlining data collection and raising satisfaction ratings by 61%.
  • Contributed to revising program communications, increasing youth involvement by 28% over two years.
  • Resolved product issue through consumer testing.
  • Developed age-based activities that improved social-emotional skills, resulting in a 63% boost in positive peer interactions.
  • Collaborated with team of 18 in the development of category.
  • Created and distributed resources on mental health awareness, reaching over 10 participants and seeing 44% retention in mental health programs.
  • Adapted youth group activities to cater to both in-person and virtual platforms, ensuring ongoing participation and engagement of over 7 attendees.
  • Designed a personalized mentorship program, assisting 17 youths in selecting educational and career pathways, and achieved 84% participation rate.

Affiliations

  • National Career Development Association (NCDA) – Career Adviser Credential
  • Society for Research in Child Development (SRCD) – Program Analyst Volunteer
  • Big Brothers Big Sisters of America – Volunteer Mentor
  • Rotary International
  • National Alliance on Mental Illness (NAMI) – Youth Outreach Coordinator
  • Society of Human Resource Management
  • American Marketing Association
  • YouthBuild USA – Leadership Development Facilitator
  • American Society of Safety Professionals
  • National Association of Youth Courts (NAYC) – Advisory Board Member

Certifications

  • Certified Prevention Specialist – Lakeside Partners
  • Google Certified Professional Cloud Architect
  • Certified Mentor in Youth Initiatives – ServiceNow
  • Project Management Professional (PMP)
  • Certified Therapeutic Recreation Specialist (CTRS) – Meridian
  • Project Learning Tree Environmental Education Certificate
  • ServSafe
  • Diversity and Inclusion in the Workplace Certification – Vantage
  • Certified Academic Life Coach for Youth – Lakeside Partners
  • CompTIA Network+

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