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Skills

  • First Aid/CPR
  • Business Development
  • Microsoft Office
  • Operations management
  • Heavy lifting
  • Time management skills
  • Supervision
  • Pet charting information
  • Organization
  • Multi-Task Management

Work Experiences

  • Assisted with youth development and other recreation programs to improve the quality of the camper experience.
  • Achieved 15% growth in team competencies.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Worked with clients to help them make better life choices and get the most out of programs.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Spoke with initiative and process groups to increase community engagement and program outreach.
  • Answered an average of 11 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Achieved a participant satisfaction rate of 75%.
  • Method helped me achieve $179,000.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.

Summaries

  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Fluent in both English and Spanish.
  • Dedicated to learning, growing, and succeeding in Education and Training.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Focused on customer service
  • Motivated individual.
  • Expert
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Engaging Youth Program Assistant with the ability to communicate and assist customers with menu selections.

Accomplishments

  • Adapted youth group activities to cater to both in-person and virtual platforms, ensuring ongoing participation and engagement of over 7 attendees.
  • Designed a personalized mentorship program, assisting 17 youths in selecting educational and career pathways, and achieved 84% participation rate.
  • Fostered long-term community partnerships, maintaining consistent collaboration with 6 organizations over three years.
  • Collaborated with team of 18 in the development of category.
  • Documented and resolved initiative which led to process.
  • Restructured youth enrollment processes, reducing administrative time by 24% and enhancing user experience.
  • Coordinated career counseling programs aimed at guiding at-risk youth, resulting in 34% improvement in career planning outcomes.
  • Collaborated with program leaders and counselors to define success metrics, leading to a 67% improvement in measured key outcomes.
  • Assisted in the development of a youth leadership training module, contributing to 58% growth in youth-led initiatives after implementation.
  • Led virtual youth counseling sessions, adapting to remote environments while maintaining consistent engagement with over 13 participants.

Affiliations

  • Association for Computing Machinery
  • International Council of Nurses
  • 4-H Youth Development Program – Youth Leadership Coordinator
  • Lions Club
  • The Child and Youth Development Network (CYDN) – System Reform Advocate
  • Mental Health America (MHA) – Youth Outreach Specialist
  • Council for Youth Development (CYD) – Active Member
  • American Marketing Association
  • National Association for the Education of Young Children (NAEYC) – Advocate
  • American Camp Association (ACA) – Certified Trainer

Certifications

  • Certified Protection Officer (CPO)
  • ServSafe
  • Apple Certified Associate (ACA)
  • Social and Emotional Learning Specialist – Meridian
  • Substance Use Counselor Certification – metric
  • Anti-Bullying Specialist Certification – Atlanta
  • Certified Academic Life Coach for Youth – Lakeside Partners
  • Certified Prevention Specialist – Lakeside Partners
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)

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