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Skills

  • Cost reduction and overhead management
  • Medical error reduction strategies
  • Seasoned in medical clinical procedures
  • Healthcare-specific software proficiency (Asana)
  • Staff management
  • Conflict resolution and mediation
  • Project oversight
  • Improving patient satisfaction scores
  • Multidisciplinary team collaboration
  • Healthy meal preparation

Work Experiences

  • Assisted in developing an employee retention strategy.
  • Aligned job descriptions with evolving needs.
  • Addressed departmental challenges.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Compounding, mixing, packaging, and labeling procedures were all implemented by me.
  • Based on performance feedback.
  • Analyzed patient flow data through standard, leading to a 84% increase in yearly patient-per-hour efficiency.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 6%.
  • Adopted new industry technologies.
  • Chaired monthly team meetings.

Summaries

  • Assistant Practice Manager known for identifying operational inefficiencies and driving solutions that decrease overhead and improve clinic performance. Reduced total overhead by $13 over 2017.
  • Clear understanding of workflow optimization and vendor management as well as quality assurance training.
  • Assistant Practice Manager known for identifying operational inefficiencies.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Assistant Practice Manager focused on leveraging technology to improve office workflows, leading to a 34% increase in daily patient efficiency after analyzing trends from procedure.
  • Achieved 16% savings on medical supplies.
  • Assistant Practice Manager is a multi-talented Assistant Practice Manager who is consistently rewarded for planning and operational improvements.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • With more than 4 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Develop and lead an office staff that is productive and efficient.

Accomplishments

  • Devised and enforced healthcare policies to ensure compliance with both local and national healthcare regulations.
  • Worked closely with the healthcare team to identify key performance indicators (KPIs), resulting in measurable improvements in patient care quality.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated medical supply ordering and inventory management, maintaining optimal stock levels and reducing waste by 62%.
  • Analyzed patient demographics and trends, adjusting service offerings to meet community needs and leading to a 33% increase in patient volume.
  • Led recruitment efforts to fill key administrative roles, reducing the hiring process cycle by 48% and improving staffing consistency.
  • Facilitated cross-department training initiatives aimed at reducing inter-departmental fragmentation, which improved communication across teams.
  • Monitored and tracked patient satisfaction surveys, using feedback data to implement improvements that raised overall satisfaction rates by 50%.
  • Chaired monthly strategy meetings with upper management to discuss growth opportunities, contributing to an overall 85% rise in revenue.
  • Served as a primary liaison between physicians and administrative staff, resolving workflow issues that enhanced daily operations.

Affiliations

  • Practice Operations Certification from MGMA University
  • Healthcare Financial Management Association (HFMA)
  • Project Management Professional (PMP) certification earned in 2024
  • Lions Club
  • OSHA Healthcare Compliance Certification in 2016
  • American Academy of Professional Coders (AAPC) Membership
  • Project Management Institute
  • American Society for Quality (ASQ) Healthcare Division Membership
  • Member of Lean Healthcare Exchange for Process Improvements
  • First Aid Training Certificate Completed in 2021

Certifications

  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • Certified Professional Coder (CPC)
  • Certified Medical Office Manager (CMOM)
  • Healthcare Compliance Certification (CHC)
  • Certified Healthcare Risk Management (CHRM)
  • Basic Life Support (BLS) - American Heart Association
  • Certified Coding Specialist-Physician-based (CCS-P)
  • Certified Revenue Cycle Representative (CRCR)
  • First Aid/CPR Certified

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