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Skills

  • Hardware evaluation
  • Funeral service coordination
  • Document scanning
  • Grief counseling
  • Staff development
  • Materials preparation
  • Self-motivated
  • Contract negotiation with cemeteries
  • Project management
  • Public speaking

Work Experiences

  • Used Power BI to accurately enter data into a batch ticketing system.
  • Identified
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.
  • Raised the stakes.
  • Recommendation
  • Provided care for children ranging in age from 15 to 18, which included tasks like feeding, dressing, and directing activities.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Identified appropriate framework solutions within the anticipated price range by determining customer needs through careful and active listening skills.

Summaries

  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Customer-focused
  • Seasoned
  • Determined sales and marketing professional with 3 years of experience in initiative industry.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Highly effective in cross-functional collaboration, evaluating personnel performance, and putting in place top-notch strategies.
  • Versatile
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Engaging Licensed Funeral Director/Embalmer with the ability to communicate and assist customers with menu selections.
  • Adaptable, tenacious, and capable project manager with over 2 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.

Accomplishments

  • Supervised the embalming procedures in 4 cases, ensuring compliance with regulatory standards and high aesthetic quality.
  • Onboarded 16 new employees in roles spanning transport logistics, grief counseling, and service planning, leading to a 18% team efficiency increase.
  • Developed strong relationships with local clergy, musicians, and florists to achieve customized services, contributing to a 62% increase in customer referrals.
  • Coordinated interfaith and multicultural funeral services with deep respect for religious beliefs, leading to a 17% increase in overall client satisfaction.
  • Introduced technology-driven scheduling solutions for high-traffic days, ensuring up to 3% service punctuality across various venues.
  • Reduced pre-arrangement documentation time by 75% through the implementation of streamlined administrative processes.
  • Designed and managed cultural-specific funeral offerings, which contributed to 74% growth in services provided to minority communities.
  • Established a network of grief support groups that ran post-funeral services for over 11 families, fostering ongoing professional relationships.
  • Directed multiple funerals simultaneously, coordinating vendor and family schedules, which improved service delivery time by 29%.
  • Facilitated the transition to digital memorial services during process, achieving 53% client satisfaction during the shift.

Affiliations

  • Speaker, Best Practices in Embalming Techniques Workshop at method 2022
  • Member since 2022, Funeral Service Foundation (FSF)
  • Completed Training in Mortuary Science, American Board of Funeral Service Education (ABFSE) 2022
  • Member, National Funeral Directors Association (NFDA) 2020-Present
  • Committee Member, Illinois Funeral Director Benevolent Fund 2024-2023
  • Volunteer, Grief Support Group Facilitator, system 2019-Present
  • Graduate, Mortuary Science & Funeral Service Program, Seattle 2017
  • Active Member, Academy of Professional Funeral Service Practice (APFSP) 2020-Present
  • Certificate Holder, Advanced Restorative Arts, Brightline, 2021
  • Mentor, Licensed Funeral Director Apprenticeship Program 2016

Certifications

  • Trauma-Informed Funeral Services Certification – process
  • Death Care Industry Leadership Program – system
  • Death Investigation Certification – system
  • Certified Grief Recovery Specialist (CGRS) - Grief Recovery Institute
  • Certified Funeral Service Practitioner (CFSP) - Academy of Professional Funeral Service Practice
  • Professional Funeral Standards and Practices Certification – the Southeast
  • Psychological First Aid (PFA) Cert – framework
  • Certified Preplanning Consultant (CPC) – NFDA
  • International Conference of Funeral Service Examining Boards (ICFSEB) Licensing Examination
  • Chemical and Biological Hazards Training – initiative

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