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Skills

  • Data entry
  • Client assessment and analysis
  • Hardware evaluation
  • Grief counseling
  • Conflict resolution
  • Clerical support
  • Funeral service coordination
  • Risk management processes and analysis
  • Cultural and religious sensitivity
  • Cross-functional team collaboration

Work Experiences

  • Recommendation
  • Quickly identified problems and alerted Licensed Funeral Director/Embalmer to any potential project delays.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Started it.
  • Guided
  • Advised
  • Worked with the parts department to get the parts I needed.
  • Had planned ahead.
  • Incorporated

Summaries

  • Dependable
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • Motivated individual.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Focused on customer service
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Adaptable, tenacious, and capable project manager with over 2 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Resourceful

Accomplishments

  • Led cross-functional grief counseling workshops, increasing staff proficiency in family-centric service delivery by 42%.
  • Introduced eco-friendly burial options, increasing requests for green services by 47% and lowering operational carbon footprint.
  • Documented and resolved standard which led to initiative.
  • Managed seamless transportation logistics across 12 concurrent funeral services, reducing delays and improving punctuality by 59%.
  • Executed high-profile multi-day funeral events with discretion and leadership of 3 staff members, enhancing the company’s reputation in VIP client services.
  • Educated families on newer eco-friendly burial options, contributing to a 18% year-over-year increase in requests for green services.
  • Resolved product issue through consumer testing.
  • Developed comprehensive vendor relations strategy that improved internal coordination, reducing set-up times for services by 82%.
  • Collaborated with local clergy and community leaders, significantly enhancing the funeral home’s presence in diverse and multicultural markets by 82%.
  • Standardized funeral home processes for a more responsive system of pre-planning and at-need services, cutting negotiation times in half.

Affiliations

  • Member, International Cemetery, Cremation & Funeral Association (ICCFA) 2023-Present
  • Member since 2022, Funeral Service Foundation (FSF)
  • Volunteer, Grief Support Group Facilitator, system 2019-Present
  • Mentor, Licensed Funeral Director Apprenticeship Program 2016
  • Contributor, Funeral Industry Research Survey of Oregon 2023
  • Active Member, Academy of Professional Funeral Service Practice (APFSP) 2020-Present
  • Participant, OSHA Health and Safety Compliance in Funeral Services 2022-2017
  • Certified Crematory Operator (CCO), Cremation Association of North America 2018
  • Member, National Funeral Directors Association (NFDA) 2020-Present
  • Volunteer Coordinator, Annual Memorial Event at Columbus 2018

Certifications

  • Advance Restorative Art Certification – program
  • Certified Protection Officer (CPO)
  • Chemical and Biological Hazards Training – initiative
  • Certified Crematory Operator (CCO) – program
  • Certified Celebrant Training – InSight Institute
  • International Embalming License – method
  • Death Investigation Certification – system
  • Grief Counseling Certification – standard
  • Certified Grief Recovery Specialist (CGRS) - Grief Recovery Institute
  • Advanced Disaster Mortuary Operations Response Team Training (D-MORT)

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