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Skills

  • Relationship building
  • Metric equipment
  • Time management
  • Business process reengineering
  • Conflict resolution
  • Vendor relationship management
  • Effective communication
  • Coaching and mentoring
  • Sales forecasting
  • Product development

Work Experiences

  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Increased productivity by 6% while lowering staffing and operational costs.
  • Achieved Excellence Award for best practices in logistics coordination.
  • Oversaw a successful turnaround that resulted in the elimination of over $5 in debt in two years.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Increased profits by 5% in one year through a restructure of the business line.
  • Increased revenue while also effectively targeting new markets by executing team leadership and client relations.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Trained, coached and mentored staff to support smooth adoption of new method program.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Retail Operations Coordinator is a multi-talented Retail Operations Coordinator who is consistently rewarded for planning and operational improvements.
  • Professional with exceptional sales, stakeholder engagement, and team leadership abilities.
  • With 8 years of customer service experience, Retail Operations Coordinator is insightful.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Achieved 18% higher ratings.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Expert in category industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • Known for leading category employees to complete process tasks and for success in framework industries.

Accomplishments

  • Negotiated with local vendors to source in-demand products, improving seasonal product availability and increasing sales by 45%.
  • Documented and resolved initiative which led to metric.
  • Led training for 12 new employees, achieving 77% retention during the first three years.
  • Piloted in-store marketing campaigns, tracking KPIs to deliver a 23% increase in customer engagement during the category.
  • Negotiated and executed third-party supplier contracts, reducing supply chain risks and operational costs by 71%.
  • Revamped the ordering and replenishment process, resulting in a 69% decrease in out-of-stock scenarios.
  • Worked with supply chain partners to secure just-in-time inventory, reducing holding costs by 52%.
  • Managed retail performance reports and dashboards, identifying trends that led to a 62% increase in same-store sales.
  • Supervised the implementation of a new POS system across multiple store locations, resulting in an 37% decrease in transaction times.
  • Managed weekly revamp of store POS displays during key sales periods, resulting in a 64% increase in foot traffic and sales.

Affiliations

  • Network of Executive Women (NEW)
  • National Association for Convenience & Fuel Retailing (NACS)
  • National Association of Social Workers
  • Retail Industry Leaders Association (RILA)
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • Ecommerce Fuel Private Community
  • Association of Professional Inventory Specialists (APIS)
  • Jaycees
  • Lions Club

Certifications

  • Certified Inventory Optimization Professional (CIOP)
  • Certified Retail Operations Manager (CROM) from Meridian
  • Project Management Professional (PMP)
  • Certified Supply Chain Specialist (CSCS)
  • Advanced Microsoft Excel for Retail Professionals from Beacon Labs
  • Certificate in Logistics, Materials, and Supply Chain Management
  • Certified Store Operations Manager (CSOM)
  • Customer Service Excellence Certificate from Harbor & Co.
  • Cisco Certified Network Associate (CCNA)
  • Certified Retail Sales Manager (CRSM)

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