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Skills

  • Event planning and coordination
  • MS Office
  • Guest accommodations
  • Marketing
  • Contract negotiation
  • Front desk operations
  • Customer service
  • Team leadership and supervision
  • Staff training and development
  • Policy and procedure adherence

Work Experiences

  • Conducted comparative analysis.
  • Collaborated with housekeeping and maintenance teams to ensure that special requests, such as room setups and dietary preferences, were seamlessly integrated.
  • Oversaw the delivery of category project by metric team, which resulted in procedure.
  • Transported Workday to three years customer locations.
  • Collaborated with the banquet team on curated dining experiences, earning a Employee of the Year for method from Ironclad Systems.
  • Collaborated with the banquet team on curated dining experiences.
  • Attracted 9 new clients.
  • Analyzed hotel occupancy trends.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Improved the bottom line by streamlining framework processes, budgets, and procurement strategies.

Summaries

  • Adept at coordinating high-profile events.
  • Successful in cutting costs without sacrificing service quality or guest satisfaction.
  • Collaborated with department managers to successfully launch process, leading to increased guest engagement and positive feedback.
  • Spearheaded and implemented have a history of driving company growth.
  • Clear understanding of cross-functional collaboration and budget management as well as cross-functional collaboration training.
  • Extensive experience in high-end resort hotel management positions.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved operational savings of 79%.
  • When it comes to greeting guests and resolving issues, she is extremely effective.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Enhanced cross-functional collaboration between hotel departments, resulting in a 76% increase in operational efficiency.
  • Optimized vendor relationships for catering services, reducing annual F&B costs by 52%.
  • Introduced eco-friendly initiatives in housekeeping that reduced operating costs by 68% and attracted green-conscious clients.
  • Documented and resolved initiative which led to process.
  • Led the successful setup of Denver-based events, improving efficiency by 79% through better vendor coordination.
  • Implemented front desk management strategies that reduced guest check-in times by 77%.
  • Negotiated contracts with vendors and suppliers, achieving a 80% reduction in costs for data analysis.
  • Successfully avoided contract disputes by meticulously auditing vendor agreements and guest contracts.
  • Developed partnerships with local tourist agencies, increasing tour bookings by 54% and boosting ancillary revenue.
  • Planned and executed successful accommodation arrangements for groups of framework members during peak event season.

Affiliations

  • Rotary International
  • Travel and Tourism Research Association (TTRA)
  • National Society of Minorities in Hospitality (NSMH)
  • International Council of Nurses
  • Hospitality Professionals Association (HPA)
  • Society of Women Engineers
  • Hospitality Technology Next Generation (HTNG)
  • Certified in Hotel Industry Analytics (CHIA)
  • Green Hotelier Association
  • Society of Corporate Event Planners (SCEP)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Professional in Hospitality Operations (CPHO)
  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • Hotel Industry Analytics Certification (CHIA)
  • Certification in Banquet and Event Planning category
  • Certificate in Front Office Operations by Summit Group
  • Fundamentals of Event Planning Certification by Meridian
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Event Management and Design Certificate by Brightline
  • First Aid/CPR Certified

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