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Skills

  • Check-in & Check-out Process Optimization
  • Customer service
  • Problem resolution
  • Guest experiences
  • Booking accuracy improvement
  • Regulatory compliance
  • Contract negotiation
  • Cost reduction strategies
  • Crisis management in hospitality
  • Project organization

Work Experiences

  • Accomplished this within 5 months.
  • Coordinated hosting for over standard delegates.
  • Collaborated with housekeeping and maintenance teams to ensure that special requests, such as room setups and dietary preferences, were seamlessly integrated.
  • Had an excellent attendance record and was always on time for work.
  • Coordinated across multiple departments.
  • Was in charge of the day-to-day operations of a brand new 6-room hotel with a staff of 13.
  • Analyzed hotel occupancy trends.
  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assisted in the successful launch of procedure in collaboration with the marketing department, attracting program new clients.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Boosted repeat bookings by 40% year-over-year.
  • Hotel Coordinator is a multi-talented Hotel Coordinator who is consistently rewarded for planning and operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Achieved a revenue increase of $8 per month.
  • Consistently trained and mentored new hotel staff.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Consistently trained and mentored new hotel staff, reducing onboarding time by 80% and improving overall service quality.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 35% cost reductions.
  • Contributed $17 to monthly revenue growth.

Accomplishments

  • Developed and maintained relationships with key clients, resulting in a 20% increase in repeat bookings year-over-year.
  • Optimized vendor relationships for catering services, reducing annual F&B costs by 52%.
  • Trained front-desk staff on new processes, improving guest service ratings by 70% over 17 months.
  • Implemented cost control measures in event setup, reducing total setup costs by 58% while maintaining service quality.
  • Successfully avoided contract disputes by meticulously auditing vendor agreements and guest contracts.
  • Prepared event contracts and proposals with attention to detail, reducing contract revision requests by 76% over 2018.
  • Monitored daily financial reports and identified cost-saving opportunities, contributing to a 16% reduction in overhead expenses.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led the successful setup of Denver-based events, improving efficiency by 79% through better vendor coordination.
  • Collaborated with the sales team to develop proposals for corporate events, contributing to a 51% annual increase in event bookings.

Affiliations

  • National Concierge Association (NCA)
  • Professional Conference Management Association (PCMA)
  • Society of Corporate Event Planners (SCEP)
  • Certified Hospitality Supervisor (CHS) - 2021
  • Hospitality Technology Next Generation (HTNG)
  • Hospitality Financial and Technology Professionals (HFTP)
  • Women in Hospitality Travel and Leisure (WHTL)
  • Certified Special Events Professional (CSEP) designation - 2022
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Guest Service Professional (CGSP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Revenue Management Executive (CRME)
  • Wedding and Event Planning Certification by metric
  • Hotel Industry Analytics Certification (CHIA)
  • Certified Meeting Professional (CMP)
  • Event Planning and Management Certification by Northwind
  • Certificate in Front Office Operations by Summit Group
  • Certified Professional in Hospitality Operations (CPHO)

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