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Skills

  • Resource distribution
  • Problem-solving
  • Safety procedures
  • Attention to detail
  • First Aid/CPR
  • Organization
  • Invoice generation
  • Ride maintenance
  • First Aid & CPR Certification
  • Adaptability to Varied Terrain and Weather Conditions

Work Experiences

  • Gave guests clear directions so they could find attractions, restaurants, and restrooms quickly.
  • Provided information to customers about the facilities, entertainment options, and rules and regulations.
  • Collaborated with team members to reduce equipment setup times by 32% during peak seasons, resulting in increased guest turnaround.
  • Provided excellent customer service by quickly resolving issues and paying close attention to details.
  • Collaborated with team members.
  • Maintained optimal machine and device performance by operating, repairing, and cleaning initiative, program, and system equipment.
  • Interacted with 7 guests in a friendly, patient manner in order to provide a positive, enjoyable experience every day.
  • Championed feedback sessions with guests.
  • Lowered safety bars and secured riders in accordance with the attraction's specifications.
  • Spoke with the manager about ride maintenance and repair issues.

Summaries

  • Travel and Hospitality student seeking hands-on experience through an internship in quality assurance.
  • Ability to recognize process issues and integrate system solutions to achieve metric.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • System and metric have a proven track record.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Communicative and team-oriented, with Power BI expertise.
  • Proficient in promoting initiative by leveraging workflow optimization and data analysis knowledge.
  • Zip Line Tour Guide is a hardworking and dependable Zip Line Tour Guide who excels at project management and client relations.
  • Adept at combining education with adventure.
  • Successfully establishing positive customer relationships, maintaining a professional appearance, and projecting a positive public image.

Accomplishments

  • Improved tour guide scripts based on guest feedback, elevating overall satisfaction and enhancing the quality of the narrative experience on the zip line courses.
  • Routinely engaged guests with detailed knowledge about the environment and wildlife during tours, adding educational value and increasing immersion.
  • Managed tour schedules for up to 10 guides, optimizing resource use and ensuring minimal wait times for guests during high-demand periods.
  • Collaborated with marketing and guest services teams to introduce enhanced VIP tour options, resulting in a revenue increase of 54%.
  • Provided first aid assistance to guests when necessary, relying on OSHA certification and maintaining a zero-response time for medical emergencies.
  • Trained over 7 new guides on safety protocols, tour flow, and guest engagement methods, ensuring consistent quality across all team members.
  • Received Innovation Award from Vantage for exceptional dedication to both guest safety and providing memorable, high-quality experiences.
  • Achieved Six Sigma certification in harness and zip line equipment safety, enabling higher-level supervision responsibilities during tours.
  • Supervised the replacement of aging zip line components, working closely with the operations team to ensure all safety standards were met.
  • Participated in emergency scenario drills, ensuring quick response readiness for myself and the team during potential high-risk situations.

Affiliations

  • Customer Service Leadership Workshop, Sponsored by Summit Group
  • Board Member, Association for Outdoor Recreation & Education (AORE)
  • Certified Zip Line Inspector, Association for Challenge Course Technology (ACCT)
  • Eco-Tourism Society Member, initiative
  • Event Coordinator, Outdoor and Adventure Expo at process
  • Volunteer Guide, Summer Youth Camp Outdoor Program in Austin
  • Conservation Leadership Program Graduate, SAP at program
  • Leave No Trace Trainer Certificate, Leave No Trace Center for Outdoor Ethics
  • Ropes and Rescue Techniques Training, Lead Instructor Certification by category
  • Safety Gear Consultant, representing Summit Group or Brightline

Certifications

  • Safe Working at Heights – Harbor & Co., 2022
  • Mountain Safety Training Program – Meridian, 2019
  • CompTIA A+ Technician
  • Standard First Aid and Wilderness Support – Vantage, 2017
  • International Federation of Mountain Guides Associations (IFMGA) Certification – Cedar Works, 2019
  • Challenge Course Facilitator Certification – Beacon Labs, 2018
  • Certified Tour Guide for Forest Eco-Tourism – Lakeside Partners, 2020
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • SAP Certified Application Associate

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