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Skills

  • Corrective and Preventive Actions (CAPA)
  • Knowledge of auditing systems
  • Business operations
  • Employee training
  • Defect Reduction Initiatives
  • Crisis management within operational environments
  • Insurance billing
  • Continuous improvement strategies
  • Operational improvement
  • Conflict resolution and mediation

Work Experiences

  • Was in charge of all tasks delegated to me, including quality assurance and budget management.
  • Achieved a 32% reduction in defects.
  • Analyzed customer feedback and implemented changes that improved overall satisfaction scores by 38% in 2018.
  • Was in charge of new employee recruitment and hiring.
  • Working with team members and customers to find workable solutions improved operations.
  • Aligned quality systems with business operations.
  • Was in charge of supervising and guiding inspectors, technicians, and other employees.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Achieved results within 5 months.

Summaries

  • Accomplished results in 16 months.
  • Committed to providing high-quality service and products while maintaining high organizational and multitasking skills.
  • Category and metric have a proven track record.
  • Proficient in promoting procedure by leveraging strategic planning and process improvement knowledge.
  • Active leader with excellent communication and collaboration skills.
  • Motivating leader who has built and managed standard teams in the past.
  • A highly skilled leader with expertise in audit readiness and execution, achieving 30% success rates and exceeding compliance benchmarks year over year.
  • Ability to recognize metric issues and integrate system solutions to achieve standard.
  • Achieved 31% success rates.
  • Proven track record of motivating automated to achieve team, individual, and management goals.

Accomplishments

  • Created real-time dashboards that decreased defect resolution time by 73% through improved metric visibility.
  • Set up a continuous improvement framework that led to a 23% reduction in non-conformance reports year-over-year.
  • Standardized procedures and quality documentation, resulting in a notable 76% improvement in quality audit outcomes.
  • Led multiple Kaizen events that increased employee engagement in the company’s continuous improvement processes by 23%.
  • Collaborated with the R&D department to integrate quality processes early in the design phase, reducing rework time by 79% and increasing time-to-market.
  • Achieved savings of $12 by renegotiating supplier contracts based on performance metrics from quality audits.
  • Enhanced vendor qualification processes, resulting in the selection of suppliers with 44% fewer defects over the last 2019.
  • Automated quality reporting processes, reducing manual labor requirements by 23% and increasing reporting accuracy.
  • Created a supplier performance tracking tool that improved vendor delivery times and product quality consistency by 63%.
  • Designed and delivered training sessions for category employees, resulting in a 74% increase in compliance with internal quality standards.

Affiliations

  • American Society for Quality (ASQ) Member since 2018, with Certified Quality Auditor (CQA) and Lean Six Sigma credentials.
  • Volunteer at the Center for Quality Management (CQM), driving best practice sharing and mentor programs.
  • Chairperson for the Annual Lean Quality Conference organized by the World Quality Consortium in 2019 and 2018.
  • Active member of the National Association for Healthcare Quality (NAHQ), contributing to quality assurance strategies in healthcare settings.
  • Contributing author to the Journal for Quality and Participation, sharing strategies to enhance employee involvement in quality initiatives.
  • Participated in various peer-reviewed journals as a member of the Quality Assurance Review Board within the International Accreditation Forum (IAF).
  • Led a collaborative research team with the International Society of Quality Control (ISQC) on the future of technological innovations in QA.
  • Participated in ISO 9001 Certified Auditor training sessions, enhancing skills in quality audits across internal and external stakeholders.
  • Selected as a reviewer for the International Quality Innovation Competition in 2017, sponsored by the Global Benchmarking Network (GBN).
  • Participant in the Baldrige Performance Excellence Program, helping to align organizational quality goals with national performance criteria.

Certifications

  • Corrective and Preventive Actions (CAPA) Training
  • ISO/IEC 17025:2017 Auditor Training
  • Hazard Analysis and Critical Control Points (HACCP)
  • Quality Systems Regulation (QSR) Auditing and Compliance Training
  • Failure Mode and Effects Analysis (FMEA) Training
  • Certified Quality Auditor (CQA)
  • Certified Quality Engineer (CQE)
  • First Aid/CPR
  • GMP (Good Manufacturing Practices) for Quality Assurance
  • Apple Certified Associate (ACA)

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