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Skills

  • Relationship development
  • Security systems
  • Customer service satisfaction
  • First Aid/CPR
  • Inventory management
  • Food safety and sanitation compliance
  • Food preparation efficiency improvements
  • Serving expertise
  • Supervision
  • Administrative support

Work Experiences

  • Consistently achieved a compliance score of 78% in quarterly food safety and sanitation audits.
  • Collaborated with the procurement team to introduce ServiceNow to the deli section, boosting profit margins by $8.
  • Kept an eye on the kitchen and the staff to ensure that everyone was safe and that proper food handling techniques were being used.
  • Regular preventive maintenance and repair schedules allowed me to keep the facility and equipment in good working order.
  • Collaborated with the procurement team.
  • Adhered to budget constraints.
  • Consistently performed sanitation audits.
  • Achieved sales growth of $2 in 6 months.
  • Collaborated with the health and safety lead.
  • Achieved a compliance score of 54%.

Summaries

  • Team leadership in initiative settings and risk assessment in vendor management settings.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • ITIL certified
  • Program and system have a proven track record.
  • Expert in framework with a strong aptitude for improved and implemented.
  • Dedicated to enhancing team performance while maintaining high standards of taste and presentation.
  • Accomplished in driving sales.
  • Communicative and team-oriented, with SAP expertise.
  • Exceptional at managing labor and inventory costs, as well as developing recipes and menu planning.
  • Proven track record of effective leadership and creative cuisine.

Accomplishments

  • Created and implemented a new team rotation system, increasing productivity during busy shifts by 59% and minimizing staff burnout.
  • Reduced staffing costs by 32% by adjusting schedules based on peak customer times and staff performance metrics.
  • Initiated a food donation program for unsold deli items, reducing waste by 70% while giving back to the local community.
  • Enhanced customer experience by introducing a loyalty program for deli purchases, which increased repeat business by 63%.
  • Led a diversity and inclusion initiative, increasing team engagement and cultural sensitivity, which contributed to a 40% improvement in overall employee satisfaction.
  • Reduced food waste by 54% by training staff on portion control and efficient use of deli products.
  • Successfully negotiated supplier contracts, lowering product costs by 59% without compromising quality.
  • Implemented a daily FIFO inventory management policy, cutting spoilage by 30% in one year.
  • Partnered with local farmers to create a ‘farm-to-table’ deli experience, increasing local product options by 72% and resonating with customer preferences for fresh food.
  • Created and managed social media campaigns for deli promotions, growing deli’s online customer engagement by 30%.

Affiliations

  • Member, National Restaurant Association (NRA) since 2016, participated in food safety and business management workshops.
  • Certified participant in the 'Deli Leadership Academy' organized by Brightline to promote workforce versatility and efficiency in deli operations.
  • Completed procedure Supermarket Leadership and Retail Management course in 2015 to improve scheduling and labor cost management skills.
  • Achieved certification in Food Cost Control Strategies from category in 2017, helping optimize budget monitoring.
  • Took part in merchandising strategy webinars conducted by IDDBA, enhancing knowledge of product placement and customer influence.
  • Participant, the 'Retail Foodservice Leadership Summit' hosted by Cedar Works in 2017, learning advanced foodservice management skills.
  • Attended 'Procurement Optimization for Retail' by Lakeside Partners in 2016, gaining skills in aligning deli product lines with market expectations.
  • Member of the Retail Leaders Association (RLA) since 2018, dedicated to building efficient team management and operational success.
  • Ordained member of the Retail Bakers of America (RBA) since 2017, focusing on driving bakery and deli collaboration projects.
  • Regular attendee of National Grocers Association's (NGA) deli-focused conferences, discussing future trends in consumer behavior and sales.

Certifications

  • Microsoft Office Specialist (MOS)
  • HACCP Certification (Hazard Analysis Critical Control Points)
  • Forklift and Warehouse Safety Certification
  • Cisco Certified Network Associate (CCNA)
  • Leadership Development Certification in Retail Food Service
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Store Safety Coordinator (CSSC)
  • Google Certified Professional Cloud Architect
  • ServSafe Food Protection Manager Certification
  • Deli Business Management Certification

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