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Skills

  • MS Office
  • Pharmacy operations
  • Operational improvement
  • Customer service
  • Team building
  • RFI Scanners
  • Federal and state regulations for pharmacy
  • CCTV
  • Problem resolution
  • Customer service in healthcare settings

Work Experiences

  • Completed tasks within 2 minutes of admission.
  • Collaborated with patients and primary pharmacies.
  • Conducted one-on-one interviews with patients to clarify medication adherence and reported findings to physicians, enhancing treatment plans.
  • Conducted staff training sessions.
  • Collected, documented, and verified patients' medication histories, ensuring consistency and accuracy while reviewing both prescription and over-the-counter medications.
  • Achieved results over 10 months.
  • Collaborated with the IT department.
  • Improved drug inventory management procedures in order to cut down on waste and eliminate backorders and overstock.
  • Conducted staff training sessions on the benefits of efficient medication history recording and reconciliation, improving team performance by 28%.
  • Communicated effectively with doctors and insurance companies to resolve prescription cost discrepancies.

Summaries

  • Recently certified Pharmacy Technician with experience filling prescriptions, keeping customer profiles up to date, and managing inventory.
  • With a commitment to ethical practices and knowledge of relevant regulations.
  • Healthcare student seeking hands-on experience through an internship in performance reporting.
  • Looking forward to taking on a new challenge with a successful team.
  • Vendor management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Customer-focused and well-organized, with a thorough understanding of system pharmacy operations and regulations.
  • Strategic thinker with expertise in process improvement.
  • Medication History Technician and team leader with 5 years of experience in category settings.
  • 13 years of experience in medication data collection.
  • Professional pharmacist with experience assisting pharmacists in completing accurate prescriptions in high-pressure situations.

Accomplishments

  • Participated in multi-disciplinary team huddles to review patient medication histories, contributing to a 70% improvement in medication reconciliation outcomes.
  • Designed a streamlined process for retrieving and reconciling home medication lists, reducing clinician wait times by standard per query.
  • Improved patient medication review workflow by 20% after streamlining data entry processes using Adobe Creative Suite.
  • Utilized procedure to collect detailed patient medication profiles, leading to an observed reduction in medication errors during hospital admission.
  • Collaborated with the IT department in configuring the EMR system to flag potential drug interactions, reducing adverse events by 36%.
  • Updated and reconciled over 11 patient medication reconciliation profiles during inpatient stays, directly contributing to a marked reduction in medication-related errors on discharge.
  • Developed and managed protocols to track over-the-counter medication inputs, helping to ensure comprehensive pharmaceutical documentation compliance.
  • Resolved prescription discrepancies for high-priority cases, reducing pharmacy callbacks and avoiding potential medication errors.
  • Achieved a Scrum Master in Medication History Collection, enhancing personal credibility and reducing data entry errors by 69% within procedure.
  • Maintained strict adherence to healthcare information privacy standards (HIPAA), ensuring secure collection and handling of sensitive patient data.

Affiliations

  • Specialist Membership, International Pharmaceutical Federation (FIP) Patient Safety Group
  • Professional Affiliation, Healthcare Risk and Safety Institute of America (HRSIA)
  • Member, Clinical Pharmacy and Medication Management Network (CPMM)
  • Volunteer, Local Health Clinic Medication Counseling Services
  • Contributing Member, Diversion Prevention Committee for Pharmacy Technicians at Portland
  • Certified, Advanced Medication Therapy Management Practitioner, issued by standard
  • Member, Medication Adherence Special Interest Group (MASIG)
  • Volunteer Speaker, Pharmacy Tech Certification Study Groups at Seattle
  • Member, American Health Information Management Association (AHIMA)
  • Participant, process's Medication Reconciliation Quality Improvement Committee

Certifications

  • Certified Medication History Specialist (CMHS) – Harbor & Co., 2016
  • Pharmacy Technician Certification Exam (PTCE) – program, 2018
  • CompTIA Security+
  • Basic Medication Reconciliation Training Program – Brightline, 2017
  • Advanced Pharmacy Technician Certification Program – Lakeside Partners, 2018
  • OSHA Hazardous Drugs Handling Certification – Cedar Works, 2017
  • SHRM Senior Certified Professional (SHRM-SCP)
  • American Academy of Financial Management (AAFM)
  • HIPAA Compliance Certification – Brightline, 2023
  • Healthcare Information Systems Certification – Ironclad Systems, 2019

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