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Skills

  • Project management
  • Staff development
  • Problem resolution
  • Business operations
  • Process improvement
  • First Aid/CPR
  • Public speaking
  • Client engagement
  • User interface understanding
  • Process implementation

Work Experiences

  • Ensured
  • Made a proposal
  • Improved locomotive material expense tracking by 13%.
  • Data from participant interviews was coded.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Started it.
  • Kept track of everything.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.

Summaries

  • Customer-focused Sales Representative with 12 years of experience solving problems for clients.
  • Adept at fraud mitigation and process improvement.
  • Achieved a 59% success rate.
  • Strengths in process improvement and team leadership backed up by Miscellaneous training.
  • Verification Specialist is a multi-talented Verification Specialist who is consistently rewarded for planning and operational improvements.
  • Pursuing a new position in which knowledge of the Miscellaneous will be highly valued.
  • Achieved a 50% boost in speed and accuracy.
  • Within Miscellaneous, senior Verification Specialist and outstanding performer in cross-functional collaboration and vendor management.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Flexible and self-assured, promoting risk assessment and budget management as well as team leadership.

Accomplishments

  • Resolved
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Streamlined
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Marketing: Implemented marketing strategies which resulted in method growth of customer base.
  • Awarded Excellence Award for pinpointing and addressing 5 discrepancies in critical high-value case verifications.
  • Guided
  • Decreased average verification processing time from two years to 6 months, maintaining compliance with internal SLAs.
  • Collaborated with the technology team to customize the metric UI/UX, leading to user adoption and improved task efficiency.

Affiliations

  • Certified Quality Auditor (CQA) Program through ASQ
  • National Customer Service Association (NCSA)
  • Association for Computing Machinery
  • Rotary International
  • International Federation for Information Processing (IFIP)
  • American Society for Testing and Materials (ASTM)
  • American Marketing Association
  • International Association for Identification (IAI)
  • Project Management Institute (PMI)
  • American National Standards Institute (ANSI)

Certifications

  • First Aid/CPR Certified
  • ServSafe
  • CompTIA Cybersecurity Analyst (CySA+)
  • Digital Identity Management and Authentication Specialist Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Certified Protection Professional (CPP)

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