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Skills

  • Cost optimization in monitoring environments
  • Full-stack monitoring deployment
  • MS Office
  • Team management
  • Business operations
  • Database performance monitoring
  • Incident management collaboration with DevOps
  • Disaster recovery monitoring implementation
  • Custom dashboard creation
  • Problem resolution

Work Experiences

  • Collaborated with security teams.
  • Collaborated with vendors to optimize third-party monitoring tools, securing a service-level agreement (SLA) improvement of 58%.
  • Analyzed historical monitoring data.
  • Based on historical data.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved results in 2023.
  • Achieved a 18 second improvement in app response time.
  • Automated alert thresholds using procedure scripts, reducing manual intervention by 50%.
  • Achieved a 42% improvement in system uptime.
  • Authored technical documentation for monitoring processes, enabling seamless knowledge transfer and reducing onboarding time by 3 days.

Summaries

  • Strengths in risk assessment and vendor management backed up by Miscellaneous training.
  • Achieved a 6 second improvement in application response time.
  • System Engineer with 15 years of Miscellaneous experience on a tight deadline.
  • Achieved a 5 second improvement in application response time by optimizing performance monitoring tools based on historical data.
  • Decreased false positive alerts by 21%.
  • Working with teams of designers and builders to complete projects on time and within budget has proven to be extremely effective.
  • Collaborated with DevOps teams.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Capable of establishing Key Performance Indicators (KPIs) and dashboards for upper management to align monitoring outcomes with organizational objectives.
  • Delivered a 28% improvement in system reliability.

Accomplishments

  • Partnered with development and support teams to establish post-incident reviews, contributing to 16% faster resolution of recurring issues.
  • Designed monitoring end-point for framework that achieved 69% faster response in detecting latency abnormalities.
  • Collaborated with security teams to install monitoring enhancements, driving a 38% improvement in vulnerability reporting.
  • Streamlined integration of third-party monitoring tools like QuickBooks, which led to immediate 84% improvement in detection of service anomalies.
  • Led tuning for disaster recovery monitoring tools, successfully shrinking disaster recovery time to 17 minutes.
  • Deployed Workday to monitor compliance with system, ensuring 54% adherence during audits.
  • Developed and deployed preventative maintenance monitoring for critical systems, reducing hardware failure rates by 63%.
  • Transitioned from reactive to predictive monitoring using AI-based tools in initiative, boosting service reliability by 30%.
  • Executed a full-stack monitoring overhaul, resulting in a 64% reduction in user-reported performance issues.
  • Reduced alert fatigue for on-call engineers by creating targeted alerting profiles based on team roles and expertise.

Affiliations

  • Contributor, OpenTelemetry Project
  • International Association of Administrative Professionals
  • International Council of Nurses
  • Member, Monitoring Academy by Dynatrace
  • Member, International Society of Automation (ISA)
  • Certified Azure DevOps Expert (2021)
  • National Association of Social Workers
  • Student Member, Association for Computing Machinery (ACM)
  • Contributor, Elastic Stack software community (2017)
  • American Medical Informatics Association

Certifications

  • CompTIA Cloud+ Certification (framework)
  • First Aid/CPR Certified
  • Certified Zabbix Specialist - 2020
  • Certified Public Accountant
  • Certified Ansible Automation Engineer - Cedar Works
  • Puppet Certified Professional
  • Cisco Certified Network Associate (CCNA)
  • HashiCorp Certified: Vault Associate
  • Microsoft Certified: Azure DevOps Engineer Expert
  • Docker Certified Associate (DCA)

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