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Skills

  • Procurement strategy development
  • Process improvement
  • Continuous Improvement Initiatives
  • Time management and prioritization
  • Problem resolution
  • Audit preparation and risk mitigation
  • Business process mapping
  • Operational efficiency optimization
  • Operational interoperability enhancement
  • Team management

Work Experiences

  • Achieved a 63% increase in average production per quarter.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 35% improvement in compliance adherence.
  • Aligned supply chain with budgetary goals.
  • Consistently delivered projects ahead of deadlines.
  • Delivered standard project two years ahead of schedule.
  • Achieved Outstanding Service Award for operational excellence.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Transported ServiceNow to one year customer locations.
  • Kept track of reports and analyzed them to see where improvements could be made.

Summaries

  • To optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies, cultivates rapport with individuals.
  • Achieved a 61% reduction in error rates.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Collaborative team leader skilled in stakeholder engagement.
  • Lead Operations Specialist is a multi-talented Lead Operations Specialist who is consistently rewarded for planning and operational improvements.
  • Aligned operations with business strategies.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved better coordination within operational units.
  • Jira and ServiceNow are two of my strongest skills.
  • Completed timelines ahead of schedule.

Accomplishments

  • Facilitated cross-departmental collaboration between logistics and sales teams, improving customer satisfaction by 71% during 2016.
  • Optimized resource deployment across 18 warehouses, resulting in cost savings of $5 in staffing and inventory adjustments.
  • Resolved product issue through consumer testing.
  • Responsible for planning daily operational needs, which resulted in a 79% increase in overall output and team productivity.
  • Successfully maintained compliance with ITIL standards, improving overall workplace safety metrics by 36%.
  • Utilized Lean Six Sigma methodology to decrease lead times by 23% and reduce errors in order processing by 61% over 12 months.
  • Drove an end-to-end process improvement that enhanced productivity by 69% and earned department recognition for excellence in 2019.
  • Negotiated new contract terms with vendors, saving the company 26% on material costs while maintaining product quality.
  • Collaborated with team of 14 in the development of process.
  • Leveraged real-time data analytics from ServiceNow to drive operational efficiency, resulting in a 17% reduction in shipping delays.

Affiliations

  • Business Process Improvement Council (BPIC)
  • International Association of Administrative Professionals
  • Association for Manufacturing Excellence (AME)
  • National Association for Business Economics (NABE)
  • Association of Business Process Management Professionals (ABPMP)
  • Lions Club
  • American Medical Informatics Association
  • Project Management Institute
  • International Council of Nurses
  • International Facility Management Association (IFMA)

Certifications

  • ServSafe
  • APICS Certified Logistics, Transportation and Distribution (CLTD)
  • Procurement and Supply Chain Management Certificate
  • Certified ScrumMaster (CSM)
  • CompTIA Cloud Essentials+
  • Microsoft Certified: Dynamics 365 Supply Chain Management
  • Professional in Human Resources (PHR)
  • Certified Supply Chain Professional (CSCP)
  • Master Scheduler Certification
  • CompTIA Network+

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