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Skills

  • Data-driven decision making on stock levels
  • Customer service
  • Operational improvement
  • Supervision
  • MS Office
  • Multitasking in a fast-paced retail environment
  • Communications
  • Hands-on plant care including pruning and pest control
  • Business operations
  • Knowledge of climate-specific plant recommendations

Work Experiences

  • Boosted customer satisfaction by instituting a feedback system on plant health post-purchase, leading to improved restocking based on buyer trends.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Boosted customer satisfaction.
  • Communicated effectively with co-workers.
  • Achieved upsell over 18 months.
  • Increased the team's revenue by over $15 in sales.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Folded and arranged procedure merchandise in attractive displays to increase sales.
  • Organized the plant inventories on the nursery grounds to make product selection and purchase easier.
  • Assessed plant inventory bi-weekly and identified shortfall areas, resulting in more accurate preorder fulfillments and reducing stockouts by 56%.

Summaries

  • Accomplished in managing customer expectations, offering expert knowledge on plant aftercare, and driving an increase of 49% in repeat clientele.
  • Strengths in client relations and team leadership backed up by Miscellaneous training.
  • Contributed to 55% more repeat clients.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • Built relationships with landscape contractors.
  • Costs were consistently reduced while profits were increased.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Confident in providing personalized plant health guidance, gaining positive customer feedback and improving overall plant survival rates post-purchase by 27%.
  • Achieved a 66% rise in customer interaction.

Accomplishments

  • Trained sales staff on proper plant preservation techniques, improving plant health and reducing monthly losses by 35%.
  • Documented and resolved framework which led to standard.
  • Maintained an accurate inventory system to track plant survival rate, reducing plant attrition by 24% annually.
  • Collaborated with team of 12 in the development of system.
  • Identified and sourced hard-to-find plant species, resulting in increased customer interest and sales of niche products by $8.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Worked closely with suppliers to negotiate volume discounts, which reduced procurement costs by $6 annually.
  • Monitored soil health for on-site plants using Power BI, which allowed for precise fertilization and led to a boost in plant vitality by 79%.
  • Participated in local events to promote the business and demonstrate expertise, driving an increase in walk-in customer traffic of 60% over several months.
  • Trained 4 employees in modern horticulture techniques, driving improvements in customer consultations and overall plant care.

Affiliations

  • Association of Zoological Horticulture Member
  • American Nursery & Landscape Association
  • American Public Gardens Association
  • National Gardening Association Member
  • American Society of Safety Professionals
  • American Horticultural Therapy Association (AHTA)
  • Urban Food Systems Professional Organizations
  • Toastmasters
  • Society of Human Resource Management
  • Rain Bird Select Contractors Program

Certifications

  • Certified Retail Specialist in Green Industry Products
  • Customer Service and Sales Certified Specialist
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • Soil Health Management Certification Beacon Labs
  • Certificate in Plant Propagation Techniques
  • Certified Landscape Technician (CLT)
  • CompTIA Security+
  • Certified Plant Professional (CPP)

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