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Skills

  • Continuous process monitoring
  • Analytical Review of Loan Packages
  • Post-Closing Checklist Development
  • Initiative equipment
  • Document Verification and Correction
  • Collaborative Problem Solving with Third Parties
  • Multitasking in high-volume environments
  • Knowledge of process Regulations
  • Problem-Solving for Loan Discrepancies
  • Supervision

Work Experiences

  • Communicated complex post-closing requirements to clients.
  • Achieved post-closing audit accuracy in 2021.
  • Collaborated with legal and compliance teams.
  • Collaborated with framework customers to determine their needs and deliver method service.
  • Achieved zero findings for system years.
  • Collaborated with legal and compliance teams to integrate new regulatory requirements into post-closing procedures.
  • Avoided potential buybacks.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Had an excellent attendance record and was always on time for work.
  • Adopted checklist company-wide.

Summaries

  • Collaborative problem solver adept at resolving post-closing conditions within two years, preventing further loan processing delays.
  • Adept at resolving post-closing conditions.
  • Achieved a 81% faster disbursement process.
  • Award-winning Post-Closing Specialist.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved timely document clearance.
  • Post-Closing Specialist is a multi-talented Post-Closing Specialist who is consistently rewarded for planning and operational improvements.
  • Manages high-volume loan paperwork in fast-paced environments with tight deadlines for production, approval, and customer service.
  • Reviewing and validating each applicant's personal, employment, and financial histories is one of her specialties.
  • Consistently met compliance deadlines.

Accomplishments

  • Wrote detailed training manuals for the post-closing department, leading to increased consistency and a 65% reduction in training time.
  • Implemented a CRM system to track and improve communication with title companies and loan officers, increasing post-closing completion rates by 73%.
  • Achieved 52% faster loan package delivery through the development of automated email notifications post-closing.
  • Awarded Six Sigma for exceptional handling of complex loan packages in the post-closing department.
  • Created a centralized post-closing resource hub that reduced the time to access important documentation by 52%.
  • Successfully managed post-closing operations during high-volume seasons, reducing turnaround time by 25%.
  • Worked closely with compliance teams to ensure post-closing operations adhered to standard, leading to zero audit findings for three years.
  • Trained and mentored new hires on post-closing procedures, reducing onboarding time by 31%.
  • Ensured proper documentation for government-backed loans, minimizing investor rejects and enhancing compliance with category guidelines.
  • Regularly communicated with clients post-closing to ensure their understanding of the process, maintaining a satisfaction rate of 65%.

Affiliations

  • Lions Club
  • Association of Financial Guaranty Insurors (AFGI)
  • Toastmasters
  • Certified Mortgage Lender Designation (CML) - 2021 Program
  • American Financial Services Association (AFSA)
  • Mortgage Compliance Professionals Association of America (MCPAOA)
  • Rotary International
  • National Compliance Professional Certification - Mortgage Sector
  • National Association of Professional Mortgage Women (NAPMW)
  • American Land Title Association (ALTA)

Certifications

  • CompTIA A+ Technician
  • Commercial Loan Specialist (CLS) Certification - Ironclad Systems
  • Certified Mortgage Processor (CMP) - Brightline
  • Certified Mortgage Regulatory Compliance Professional (CMRCP) - Vantage
  • Certified Construction Loan Specialist (CCLS) - Cedar Works
  • Cisco Certified Network Associate (CCNA)
  • Certified Mortgage Compliance Professional (CMCP) - Brightline
  • Federal Housing Administration (FHA) Certification - 2022
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Fraud Examiner (CFE) - Meridian

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