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Skills

  • Customer service
  • Knowledge of filtration and disinfection technologies
  • Operational improvement
  • Budgets
  • Communications
  • Data analysis for water quality improvement
  • Crisis management during emergency repairs
  • Regulatory compliance
  • Supervision
  • Calibrating instruments

Work Experiences

  • Collaborated with environmental engineers.
  • Conducted asset life-cycle analysis to improve replacement timings, enhancing system reliability and reducing maintenance costs by 68%.
  • Conducted detailed water sampling and analysis.
  • Operated front-end loaders, forklifts, and slakers on a regular basis.
  • Collaborated with engineering teams to introduce automated water testing technology that enhanced accuracy and reduced manual labor by 41%.
  • Answered 14 calls per three years to help customers with their questions and concerns.
  • Took water samples to check for alkalinity, hardness, and residuals.
  • Achieved a 42% decrease in workplace incidents.
  • Coordinated with municipal authorities.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Achieved operational efficiency improvements of 41%.
  • Adept at water quality monitoring and performance analysis, providing technical expertise to ensure full compliance with state and federal water quality regulations.
  • Dedicated to maintaining high customer service standards.
  • Boosted satisfaction scores by 54%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Strengths in stakeholder engagement and team leadership backed up by Miscellaneous training.
  • Consistent record of driving cost savings.
  • Dedicated to maintaining high customer service standards, implementing initiatives that reduced service response times and improved satisfaction by 65%.
  • Collaborated with industry professionals.

Accomplishments

  • Monitored chemical dosing systems, optimizing water treatment processes to cut chemical costs by 30% while maintaining water quality standards.
  • Trained and onboarded 15 new technicians across key water systems, achieving full competency within two years and increasing team efficiency by 75%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Introduced smart monitoring technologies to water systems, cutting ongoing operational costs by 47% through real-time efficiency adjustments.
  • Collaborated with procurement team to negotiate better rates for long-term contracts with suppliers, leading to cost reductions of 74% annually for water treatment chemicals.
  • Led environmental sustainability projects, saving 3 gallons of water and reducing environmental footprint by 18% annually.
  • Optimized inventory management system for water treatment supplies, reducing order backlogs by 58% and securing favorable pricing through vendor negotiations.
  • Established contractor management protocols that improved communication and resulted in more timely completion of external maintenance projects by 25%.
  • Led a customer-focused project improving water pressure issues, resulting in a satisfaction increase of 28% across the service area.
  • Collaborated with cross-functional teams to integrate new treatment technologies, improving water quality results by 69% and reducing disinfection costs.

Affiliations

  • Water Environment Federation (WEF)
  • International Association of Administrative Professionals
  • International Association for Hydro-Environment Engineering and Research (IAHR)
  • Society of Women Engineers
  • Graduate from category with a focus in Environmental Engineering (Water Resources)
  • American Marketing Association
  • Association for Supply Chain Management (APICS)
  • Society of Wetland Scientists (SWS)
  • American Society of Safety Professionals
  • American Society for Civil Engineers (ASCE) – Environmental and Water Resources Division

Certifications

  • ISO 14001 Environmental Management Systems Internal Auditor Certification
  • Stormwater Management Certification - process
  • Certified Erosion, Sediment, and Storm Water Inspector (CESSWI) – metric
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Mechanical Systems Technician Certification - International Maintenance Institute (IMI)
  • Cisco Certified Network Associate (CCNA)
  • Lead Renovation, Repair, and Painting (RRP) Certification
  • Water Distribution Operator Certification – Grade framework (Georgia)
  • CompTIA Network+
  • Emergency Response Planning Certification – American Water Works Association (AWWA)

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