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Skills

  • Budgets
  • Employee relations
  • Supervision
  • Talent management
  • Employee self-service tools (ESS) optimization
  • Contract negotiation
  • Process improvement
  • Employee support tools
  • Resource planning
  • Customer service

Work Experiences

  • Analyzed HR-related expenses.
  • Achieved reduction over several months.
  • Created a feedback loop with HR and payroll teams to identify recurring payroll discrepancies, leading to a 82% reduction in payroll errors.
  • Assisted senior management in making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Achieved results in one year.
  • Planned and executed large-scale events that resulted in a 9% increase in employee participation.
  • Achieved Top Performer for developing a standardized service-level agreement framework that reduced HR-related queries by 32%
  • Achieved resolution within an SLA of 7 hours.
  • Was in charge of administering benefit programs, analyzing compensation and other competitive data, and creating budgets.
  • Assisted in negotiating vendor contracts.

Summaries

  • Cut operational expenses by $18 annually.
  • Dedicated to learning, growing, and succeeding in Human Resources.
  • Award-winning HR expert for designing SLAs that reduced internal HR inquiries by 61%, increasing overall efficiency and improving interdepartmental support.
  • Contributed to 5% annual cost savings.
  • Analyzing company needs and developing long-term solutions to meet personnel objectives is second nature to me.
  • Human Resources Shared Services Specialist with 7 years of successful quality assurance and client relations experience.
  • Achieved results in 6 months.
  • Methodical and adaptable Human Resources Specialist with 7 years of experience advising Human Resources-related businesses.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Initiated a periodic review process in ESS tools, resulting in improved data accuracy and reduced HR audit issues by 75%.
  • Led compliance audits across 10 sites, ensuring all HR policies adhered to local labor laws, achieving 33% compliance rate.
  • Documented and resolved initiative which led to metric.
  • Authored a company-wide knowledge base on HR policies and procedures, increasing internal compliance with HR protocols by 85%.
  • Identified and reduced redundancy in HR processes, saving 13 hours in administrative tasks and increasing productivity by 26%.
  • Collaborated with team of 13 in the development of category.
  • Streamlined the employee onboarding process using Tableau, cutting the time-to-hire from 9 days to 8 days.
  • Enabled centralized reporting for workforce metrics, which led to data-driven decisions helping reduce operating costs by 61%.
  • Development and rollout of a crisis response HR framework that supported 2 employees during procedure, resulting in 28% employee satisfaction.
  • Led the harmonization of employee records across multiple locations, reducing record discrepancies by 38%.

Affiliations

  • Association for Talent Development (ATD)
  • Association of Information Technology Professionals
  • Freemason
  • Human Capital Institute (HCI)
  • Jaycees
  • Society for Diversity membership
  • Association for Computing Machinery
  • CompTIA HR Information Systems (HRI) Certification
  • National Human Resources Association (NHRA)
  • Workforce Data Alignment Professional (WDAP) Certification

Certifications

  • Advanced Certificate in Workplace Health & Safety 2021
  • Society for Human Resource Management California Certification (SHRM-California)
  • Workday Human Resources Certification
  • Certified Benefits Professional (CBP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified HR Service Manager by Brightline
  • Project Management Professional (PMP)
  • HRCI Associate Professional in Human Resources (aPHR)

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