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Skills

  • Training and development
  • Method equipment
  • Pre-Employment Screening
  • Training development
  • First Aid/CPR
  • Team management
  • Centralized HR support systems
  • Problem resolution
  • Relationship development
  • Regulatory compliance

Work Experiences

  • Collaborated with the benefits administration team.
  • Achieved Top Performer.
  • Contributed to a cross-functional diversity and inclusion initiative, helping increase diverse employee representation in leadership roles by 25%.
  • Achieved a 22% reduction in payroll errors.
  • Acted as the primary point of contact for external HR partners, maintaining service delivery standards despite a 41% rise in volume.
  • Advised department managers on compliance-related issues, reducing the incidence of non-compliance by 52% in 18 months.
  • Acted as the primary point of contact for external HR partners.
  • Aligned system with state and federal guidelines.
  • Assisted senior management in making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Contributed to a 55% increase in first-call resolution rates.

Summaries

  • By relying on excellent interpersonal skills, high-level emotional intelligence, and solid expertise in employee relations, sophisticated in communicating and collaborating effectively.
  • Certified in vendor contract negotiations, ensuring cost-efficient HRIS migrations that drove long-term savings of $7 annually.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Contributed to 5% annual cost savings.
  • Human Resources Shared Services Specialist with 7 years of successful quality assurance and client relations experience.
  • Collaborated with the finance team.
  • Certified HR Specialist.
  • Human Resources Shared Services Specialist is a multi-talented Human Resources Shared Services Specialist who is consistently rewarded for planning and operational improvements.
  • Award-winning HR expert for designing SLAs that reduced internal HR inquiries by 61%, increasing overall efficiency and improving interdepartmental support.

Accomplishments

  • Authored a company-wide knowledge base on HR policies and procedures, increasing internal compliance with HR protocols by 85%.
  • Monitored HR service metrics and implemented solutions, increasing HR request resolution rates to meet or exceed 57% SLAs.
  • Led process improvement initiatives that reduced recruitment cycle times by 16 days, meeting hiring KPIs for the 2018 period.
  • Initiated a periodic review process in ESS tools, resulting in improved data accuracy and reduced HR audit issues by 75%.
  • Developed automated workflows for common HR inquiries, reducing response times by 77% and increasing overall efficiency in service delivery.
  • Streamlined the employee onboarding process using Tableau, cutting the time-to-hire from 9 days to 8 days.
  • Resolved product issue through consumer testing.
  • Successfully managed 4 inbound employee queries monthly, maintaining an average ticket response time of 4 hours.
  • Developed a benefit enrollment tracking system, which improved documentation speed by 65% and resulted in error-free enrollment for the 2022 cycle.
  • Identified and reduced redundancy in HR processes, saving 13 hours in administrative tasks and increasing productivity by 26%.

Affiliations

  • HR Technology Conference & Exposition Attendee
  • International Council of Nurses
  • Jaycees
  • Toastmasters
  • WorldatWork
  • American Marketing Association
  • Human Capital Institute (HCI)
  • Association of Executive Search and Leadership Consultants
  • American Society of Safety Professionals
  • Professional in Human Resources (PHR) Certification

Certifications

  • HRCI Global Professional in Human Resources (GPHR)
  • Ultimate Software HRIS Certification
  • ISO 30414 Human Capital Reporting Professional
  • Salesforce
  • Human Resources Business Partner (HRBP) Certification
  • Certified Change Management Professional (CCMP)
  • Certified Remote Work Professional (CRWP)
  • Senior Professional in Human Resources (SPHR) Certification
  • Workday Human Resources Certification
  • Certified Healthcare Human Resources Professional (CHHR)

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