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Skills

  • Team collaboration and leadership
  • Time management and prioritization
  • Alcohol and substance abuse
  • Regulatory compliance
  • Special education
  • Conflict resolution and mediation
  • Compliance with FERPA regulations
  • Customer service
  • Category equipment
  • Advising on academic pathways

Work Experiences

  • Became the go-to resource for international student advising.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Coordinated financial aid workshops, increasing the number of students applying for aid by 40% and securing over $8 in total scholarships for applicants.
  • Achieved a 60% increase in applications.
  • Transported Microsoft Excel to several months customer locations.
  • Achieved a 20% reduction in applicant disqualifications.
  • Collaborated with faculty to create customized academic plans for students, resulting in a 68% increase in academic goal attainment.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Crafted targeted marketing messages.

Summaries

  • Knowledgeable about the development of children and adolescents, including social, behavioral, emotional, and cognitive strategies.
  • Achieved a 39% increase in student graduation rates.
  • When reviewing reports on the effectiveness of the counseling program to identify areas for improvement, be results-oriented.
  • Accomplished in facilitating transfer student support programs, helping over 12 students annually through a seamless advising process and academic transition.
  • Within Education and Training, senior College Admissions Advisor and outstanding performer in stakeholder engagement and quality assurance.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 58% increase in effective recruitment of transfer students.
  • Accomplished this within the past 17 years.
  • Demonstrating strategic planning and performance reporting expertise
  • Achieved a 22% increase in applications.

Accomplishments

  • Created and launched specialized admission content tailors to the needs of transfer students, growing transfer application rates by 32%.
  • Improved communication strategy across admissions, raising email engagement by 39% and significantly enhancing campaign reach.
  • Documented and resolved program which led to framework.
  • Revitalized on-campus recruitment events, attracting 14 more prospective students and capturing 83% more interest in key programs.
  • Monitored and analyzed recruitment metrics, contributing to a 28% increase in application submissions over the 2017 cycle.
  • Guided students in understanding academic pathways, improving student decision-making and increasing early application submission rates by 54%.
  • Partnered with financial aid and academic departments to deliver student-centered admission workshops, resulting in a 85% increase in the application completion rate.
  • Oversaw the inquiry response team, reducing average student response time to 14 hours, boosting applicant satisfaction scores.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led targeted outreach campaigns to first-generation students, increasing response rates by 23% and boosting enrollment from under-represented groups.

Affiliations

  • Society of Human Resource Management
  • Council of Independent Colleges (CIC)
  • Lions Club
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)
  • Phi Beta Delta Honor Society for International Scholars
  • Admissions and Recruitment Professionals Network
  • Association of Governing Boards of Universities and Colleges (AGB)
  • Association of Information Technology Professionals
  • Student Affairs Professionals in Higher Education (NASPA)

Certifications

  • Certified Career Development Facilitator (CCDF)
  • Microsoft Certified Systems Engineer (MCSE)
  • Data Analytics and Visualization Using SAP
  • Cisco Certified Internetwork Expert (CCIE)
  • Career Services Provider Certification (CSP) by NCDA
  • Certification in Strategic Enrollment Planning by method
  • Diversity, Equity, and Inclusion in Admissions Certification
  • Effective Public Speaking for Recruitment Certificate
  • LinkedIn Learning: Student Recruitment and Admissions Best Practices Certification
  • Certified Business Analysis Professional (CBAP)

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