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Skills

  • Career planning
  • Counseling and therapy
  • Data-driven decision making
  • Problem resolution
  • Client Relationship Management (CRM)
  • Team management
  • Communications
  • Organization
  • Digital marketing for student outreach
  • Strategic planning

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Coordinated financial aid workshops.
  • Collaborated with faculty to create customized academic plans for students, resulting in a 68% increase in academic goal attainment.
  • Achieved a 36% increase in targeted admissions.
  • Conceptualized a mentorship program.
  • Better met prospective student needs.
  • Advised a portfolio of 10 students per semester on academic pathways, leading to a 29% increase in on-time graduation rates.
  • Had an excellent attendance record and was always on time for work.
  • Oversaw the delivery of process project by category team, which resulted in method.
  • Crafted targeted marketing messages.

Summaries

  • Achieved 31% growth in applications.
  • Achieved faster processing times.
  • Strengths in risk assessment and client relations backed up by Education and Training training.
  • Achieved a 77% engagement rate.
  • Consistent in achieving the counseling program's objectives.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 23% boost in student applications.
  • Dedicated College Admissions Advisor with expertise in a variety of counseling therapies, including substance abuse, grief, and domestic violence.
  • Achieved 73% increase in effective recruitment of transfer students through unique advising and transition programs, helping them integrate more smoothly into academic life.
  • Accomplished this within the past 17 years.

Accomplishments

  • Collaborated with team of 12 in the development of method.
  • Oversaw the inquiry response team, reducing average student response time to 14 hours, boosting applicant satisfaction scores.
  • Initiated a collaboration project with faculty to host department-specific Q&A sessions for prospective students, boosting engagement by 51%.
  • Collaborated with marketing to revamp online admission materials, leading to a 80% increase in website traffic from prospective students.
  • Compiled and presented data-driven insights to leadership, helping shape recruitment strategies that increased application growth by 18%.
  • Trained and mentored a team of 10 new admissions counselors, improving overall team effectiveness and increasing student engagement.
  • Delivered personalized application counseling, resulting in a 83% higher rate of successful admissions compared to previous years.
  • Guided students in understanding academic pathways, improving student decision-making and increasing early application submission rates by 54%.
  • Coordinated cross-functional recruitment efforts with Student Services, increasing timely application submissions by 17% across departments.
  • Facilitated virtual information sessions for international applicants, contributing to a 49% rise in international student interest.

Affiliations

  • Volunteer, FAFSA Completion Push Initiative 2019
  • International Association of Administrative Professionals
  • Society of Women Engineers
  • Toastmasters
  • Educational Strategy and Operations Committee Chair
  • Member, Data-Driven Decision Making in Higher Ed Taskforce
  • Council of Independent Colleges (CIC)
  • Phi Beta Delta Honor Society for International Scholars
  • Lions Club
  • National Association of Social Workers

Certifications

  • CompTIA Security+
  • People Analytics Certification by ServiceNow
  • International Admissions Specialist Certificate
  • Certified Public Accountant (CPA)
  • Student Retention and Success Analytics Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Certificate in Enrollment Analytics
  • Diversity, Equity, and Inclusion in Admissions Certification
  • Certified Bilingual Admissions Specialist (Japanese)
  • Social Media Analytics Professional Certification

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