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Skills

  • Crisis management
  • Tourism development
  • Collaborative decision-making
  • Tourism management
  • Ambassador feedback collection systems
  • Ambassador recruitment strategies
  • Brand growth through ambassador outreach
  • Stakeholder relationship management
  • Category equipment
  • Communications

Work Experiences

  • Advocated for the brand across the Northeast, helping garner 5 new leads and partnerships annually.
  • Achieved an operational productivity uptick of 72%.
  • Crafted compelling training materials for ambassadors.
  • Boosted efficiency by 25%.
  • Answered 10 calls per 18 months to help customers with their questions and concerns.
  • Achieved results in 2017.
  • Advocated for the brand across the West Coast.
  • Coordinated ambassador training sessions.
  • Championed ambassador-led initiatives.
  • Achieved 7% higher turnout than anticipated.

Summaries

  • Achieved results over 18 months.
  • Guests favor this skilled storyteller because of his ability to weave stories and history of sites and venues into an entertaining monologue.
  • Collaboration-focused Ambassador Coordinator.
  • Ambassador Coordinator with 17 years of experience leading dynamic ambassador teams across the Northeast, driving awareness and increasing engagement by 23% each quarter.
  • Ambassador Coordinator is a multi-talented Ambassador Coordinator who is consistently rewarded for planning and operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Aligned campaigns with brand values.
  • Strengths in risk assessment and performance reporting backed up by Miscellaneous training.
  • Excellent knowledge of program history, as well as organizational and public speaking abilities.
  • Achieved engagement improvements at ambassador events nationwide.

Accomplishments

  • Presented monthly ambassador performance reports to executive management, showcasing improvements in KPIs by 51% over 18 months.
  • Developed innovative ambassador recognition programs, resulting in a 28% increase in ambassador retention.
  • Monitored and updated ambassador performance dashboards, providing actionable insights that led to 42% improvement in goal achievement.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded a rebranding effort in collaboration with ambassadors, resulting in a 60% rise in social media mentions in the West Coast.
  • Collaborated with the regional product team to synchronize ambassador feedback with product improvement initiatives, driving a 45% improvement in product satisfaction.
  • Resolved product issue through consumer testing.
  • Led a regional ambassador initiative resulting in 78% increase in brand engagement on social media.
  • Implemented data-driven strategies to improve ambassador program, achieving 57% growth in customer engagement.
  • Collaborated with digital marketing team to create geo-targeted promotional campaigns, contributing to 81% brand awareness growth in Denver.

Affiliations

  • Collaborating with local influencer networks as part of Brand Ambassador Coalition Raleigh
  • National Campus Ambassador Program representative
  • Organizer of events for Columbus Chamber of Commerce Young Professionals Network
  • Community engagement volunteer, Regional Event Planners Association
  • Affiliate with the Southwest Trade Show Ambassador Group
  • American Marketing Association
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • In partnership with local universities as part of system Alumni Association
  • Affiliated with the American Marketing Association (AMA) since 2018

Certifications

  • Certified Marketing Professional (CMP) - Ironclad Systems, 2015
  • ServSafe
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Certified Public Accountant
  • Certified Onboarding and Training Professional Ironclad Systems
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Analytics Individual Qualification (GAIQ) - 2015
  • Digital Event Marketer Certification Meridian, 2021
  • Certified Business Analysis Professional (CBAP)

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