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Skills

  • CallSelect communication systems
  • Project management
  • POS systems knowledge
  • Employee relations
  • Accurate money handling
  • Medicare and Medicaid eligibility
  • MS Office Suite
  • Merchandising
  • QuickBooks software
  • Types 16 wpm

Work Experiences

  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Was in charge of answering customer questions about merchandise and pricing.
  • Used a POS system to itemize and total the purchases of 16 customers.
  • Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers.
  • Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
  • Was thorough and professional in my responses to all customer inquiries.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Responded to customer calls in a timely and professional manner.
  • Helped with pharmaceutical preparation, distribution, and storage.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.

Summaries

  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Develop strategic business partnerships and relationships.
  • Personable and vivacious, with expertise in employee scheduling and inventory control.
  • Forward-thinking manager with 8 years of manufacturing project management experience.
  • Demonstrated ability to build and manage exceptional teams capable of meeting and exceeding challenging goals.
  • Able to handle all aspects of operations.
  • Manager with a 11-background in the procedure industry who is marketing-conscious.
  • Manager with 15+ years of experience supervising teams, managing operations, delivering training, and overseeing key projects.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.

Accomplishments

  • Ensured all health and safety regulations were strictly followed, reducing incidents of non-compliance by 35%.
  • Initiative Met and exceeded quotas generating 15+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.
  • Built a comprehensive training module on customer service protocols, decreasing customer complaints by 52% over two years.
  • Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Reduced wait times by 49% through proactive management of peak hour shifts and staff distribution adjustments.
  • Analyzed sales and customer satisfaction trends, implementing action plans that improved customer satisfaction scores by 55%.
  • Customer Relations: Earned highest marks for customer satisfaction, company-wide.
  • Oversaw employee shift transitions, improving response time to customer requests by 79% while maintaining smooth operational handoffs.
  • Collaborated with team of 18 in the development of procedure.
  • Proposed a shift-based rewards system, which boosted team performance and order throughput by 38% during high-traffic hours.

Affiliations

  • American Society for Quality (ASQ)
  • Freemason
  • National Association of Professional Women (NAPW)
  • Women in Management Association
  • Society of Human Resource Management
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • National Retail Federation (NRF)
  • Rotary International
  • Food and Beverage Management Association

Certifications

  • Data-Driven Decision-Making Certification, accredited by Ironclad Systems
  • Operational Excellence Certification, awarded by Ironclad Systems
  • Association for Project Management (APM)
  • Certified Safety and Health Manager (CSHM), recognized by the Institute for Safety and Health Management (ISHM)
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • Leadership Essentials Certificate
  • Certified Process Improvement Specialist (CPIS), accredited by Harbor & Co.
  • Certified Beverage Manager, administered by framework
  • Certified Production and Inventory Management (CPIM), awarded by APICS

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