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Skills

  • Process improvement
  • MS Office
  • Planning and Organization
  • Method equipment
  • Cash handling and management
  • QuickBooks software
  • Strategic sales knowledge
  • Insurance policy review
  • Business Administration
  • Consistently meets sales goals

Work Experiences

  • Dealt with all customer service issues courteously and in accordance with company policies.
  • Was in charge of answering customer questions about merchandise and pricing.
  • Kept the system and program areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Trained 17 new salespeople each quarter.
  • Used my time wisely, folding clothes and cleaning out fitting rooms when I wasn't serving customers.
  • Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs.
  • Worked night and weekend shifts, securing $12 in orders in two years during the holiday season.
  • Provided prompt and courteous assistance to customers in person and over the phone.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Provided training to new sales associates so that they could contribute to the store's positive culture.

Summaries

  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Shift Manager.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Shift Manager who is proactive and meticulous, with over 12 years of experience in the process industry.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Eager to grow and advance in my career to a more challenging position.
  • Offering 11 years of initiative industry experience as well as a proven leadership and operations track record.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Dedicated to providing high-quality services and products.
  • Project management, budget management, and strategic planning are all areas of expertise for this talented team builder.

Accomplishments

  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.
  • Optimized inventory procurement strategy, resulting in a 66% reduction in stockouts, which significantly enhanced product availability and service consistency.
  • Market Research: Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
  • Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Introduced a shift-level reporting process that highlighted key performance indicators, leading to a strategic reduction in waste by 52%.
  • Oversaw onboarding and training programs, which boosted team efficiency by reducing onboarding time by 55%, leading to a faster service rate.
  • Documented and resolved framework which led to method.
  • Achieved status as one of 8 top sales performers in the region comprised of 17 stores.
  • Oversaw employee shift transitions, improving response time to customer requests by 79% while maintaining smooth operational handoffs.
  • Financial: Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Affiliations

  • American Society for Quality (ASQ)
  • National Operations Management Society (NOMS)
  • International Council of Nurses
  • First Aid CPR AED Certification
  • Women's Foodservice Forum (WFF)
  • Society for Customer Service Professionals
  • Food and Beverage Management Association
  • Society of Human Resource Management
  • Occupational Safety and Health Administration (OSHA) Compliance Training
  • Freemason

Certifications

  • Certified in Performance Management System (CPMS), by category
  • Certified Beverage Manager, administered by framework
  • Project Management Professional (PMP)
  • CPR & First Aid Certification, certified by American Red Cross or American Heart Association
  • Customer Service Representative Certificate
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Certified Kaizen Facilitator, recognized by Cedar Works
  • Certified Public Accountant (CPA)
  • OSHA 30-Hour General Industry Certification, certified by OSHA

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