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Skills

  • RFI Scanners
  • Team management
  • Conflict resolution
  • Cooking procedures
  • Relationship development
  • MS Office
  • Supervision
  • Project organization
  • Menu knowledge
  • Planning and coordination

Work Experiences

  • Assisted the kitchen team.
  • Avoided loss of stock valued at $16.
  • Served water and soft drinks and made specialty drinks, carefully mixing and pouring to ensure that ingredients were balanced and that layering and other visual effects were achieved.
  • Collaborated with management to develop promotional displays that increased foot traffic by 64% during initiative.
  • Adapted service flow to reduce queues.
  • Achieved results over one year.
  • Consistently achieved 48% accuracy in processing orders while multitasking in a fast-paced environment.
  • Achieved 56% on overall service.
  • Boosted impulse sales of Asana by 82%.
  • Achieved passing health inspections.

Summaries

  • Reliable Food Service Worker capable of quickly taking orders and preparing food.
  • Expert in category with a strong aptitude for optimized and automated.
  • OSHA certified
  • Front Crew Member for framework establishments is a knowledgeable food service worker with a strong background.
  • Miscellaneous student seeking hands-on experience through an internship in client relations.
  • Front Crew Member is a hardworking and dependable Front Crew Member who excels at process improvement and risk assessment.
  • At system, I'm ready to take on a new challenge.
  • Dedicated to providing nutritious food to patients in need.
  • Results-oriented Miscellaneous professional with workflow optimization, vendor management, and risk assessment strengths.
  • Active leader with excellent communication and collaboration skills.

Accomplishments

  • Slashed transaction errors by 85% after revamping the cashier training program, focusing on accuracy during high-pressure situations.
  • Leveraged extensive product knowledge to assist customers, contributing to an 73% reduction in return rates for Jira over one year.
  • Played an instrumental role in launching a store-wide promotion, which contributed to an increase in foot traffic by 23% over two years.
  • Effectively communicated menu changes, special offers, and promotions to customers, directly contributing to increased sales of initiative by 23% over 6 months.
  • Met and consistently exceeded daily sales targets by actively promoting add-on sales of QuickBooks, increasing average spend per customer by 53%.
  • Assumed responsibility for cash register balancing at the end of shifts, consistently reconciling discrepancies and maintaining 28% accuracy across 7 transactions daily.
  • Volunteered to assist in handling more complex customer inquiries, reducing team escalations by 35% and improving overall response times.
  • Streamlined the customer order intake process, increasing output during peak shifts by 15% while ensuring accuracy in 10 consecutive transactions.
  • Led a team responsible for setting up and managing new promotional displays, resulting in 69% higher foot traffic around targeted products.
  • Coordinated staff shift schedules to ensure balanced coverage during high-demand periods, resulting in a reduction of queue times by 24%.

Affiliations

  • Certified Digital Ordering System Trainer, authorized to train new users on ServiceNow.
  • Completed Food Safety Certification through initiative, verified up-to-date knowledge in handling and sanitation.
  • Member, National Restaurant Association (NRA), actively involved in safety standards and customer service improvement initiatives.
  • Volunteer Crew Coordinator for system food and beverages service, improving logistics coordination experience.
  • Participant in the National Retail Federation’s (NRF) Frontline Employee Development Program, enhancing customer interaction skills.
  • Enrolled in a Continuous Improvement and Lean Management course at Cedar Works, focusing on workflow optimization in front-of-house environments.
  • Member, American Customer Service Association (ACSA), focusing on best practices in retail and food service.
  • Served as a Trainer and Mentor in the Crew Development Program, mentoring new hires in customer service techniques.
  • Recipient of the Rising Star Award in customer service at Atlanta, for assisting with procedure.
  • Attended a Leadership in Retail and Food Services seminar hosted by the International Council of Hospitality, focusing on team management.

Certifications

  • Teamwork and Collaboration in the Workplace Certificate Northwind
  • Certified Hospitality and Tourism Management Professional (CHTMP) - Ironclad Systems
  • Multitasking in Fast-Paced Environments Training Vantage
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • Certified Restaurant Server (CRS) - Harbor & Co.
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR
  • American Academy of Financial Management (AAFM)
  • Microsoft Office Specialist (MOS)

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