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Skills

  • Communications
  • Kitchen equipment operation and maintenance
  • Customer service
  • Relationship development
  • Change Management
  • Data-driven decision making
  • Team building
  • Food plating and presentation
  • Complaint resolution
  • Supervision

Work Experiences

  • Based on analytics and consumer demands.
  • Collaborated with vendors and suppliers to negotiate pricing, securing a 6% reduction in seafood supply costs.
  • Was in charge of food costs and inventory management.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • 8 employees gained expertise in customer service.
  • Achieved a 5% reduction in seafood spoilage.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Used previous supply needs and forecasted business levels to estimate required supplies.
  • Was in charge of the day-to-day activities of 17 employees in initiative establishment, fostering an inspiring environment to maximize employee satisfaction.
  • Achieved a 69% improvement in customer retention.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved industry-leading sales results.
  • Achieved a 63% increase in repeat business.
  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Innovative dishes, effective leadership, and increased productivity have all been demonstrated in the past.
  • Adept at creating detailed cleaning schedules.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Costs were consistently reduced while profits were increased.
  • Accomplished this within 14 months.

Accomplishments

  • Optimized inventory management processes, reducing product shrink by 22% and keeping top-selling items in stock.
  • Created and enforced safety protocols that ensured compliance with PMP standards, contributing to 8 consecutive zero-violation audits.
  • Expanded product line to include more seasonal and locally-sourced seafood, increasing customer foot traffic by 54%.
  • Resolved product issue through consumer testing.
  • Developed and facilitated customer workshops on sustainable seafood choices, resulting in a 52% rise in eco-friendly product purchases.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained and developed a team of 16 associates, fostering a 20% increase in performance metrics and team retention.
  • Assisted in redesigning product displays, leading to a 57% increase in customer engagement and sales conversion rates.
  • Coached a team of 6 seafood associates in upselling techniques, leading to a 83% increase in higher-margin item sales.
  • Developed seafood training modules focusing on customer interaction and product knowledge, raising departmental sales by 29%.

Affiliations

  • Sustainable Seafood Coalition - Contributor to seafood sourcing guidelines
  • International Association of Administrative Professionals
  • Council for Responsible Fisheries – Advocate for sustainable fishing programs
  • International Association of Culinary Professionals (IACP) – Participated in seafood-related panels
  • American Medical Informatics Association
  • Association for Computing Machinery
  • Environmental Defense Fund Seafood Solutions - Supported sustainable sourcing initiatives
  • American Seafood Distributors Association (ASDA) - Member since 2022, attended annual conferences
  • Seafood Expo North America Conference Attendee – Participated in 2018
  • Seafood Nutrition Partnership - Advocate for sustainable seafood practices

Certifications

  • ServSafe Food Protection Manager Certification
  • Advanced Seafood Processing Techniques Certificate, Phoenix
  • Certified Public Accountant
  • ServSafe Allergen Certification 2021, system
  • Certified Supplier Quality Professional (CSQP) - 2015, Brightline
  • Certified Public Accountant (CPA)
  • Seafood Quality and Auditing Certification, Lakeside Partners
  • Apple Certified Associate (ACA)
  • Lean Six Sigma Green Belt Certification for Cost Efficiency 2016
  • Cisco Certified Internetwork Expert (CCIE)

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