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Skills

  • Team building
  • Supervision
  • Vendor relationship management
  • Food plating and presentation
  • Kitchen staff coordination
  • Project organization
  • Relationship development
  • Budget planning and cost-saving strategies
  • Food presentation techniques
  • Budget Reconciliation

Work Experiences

  • Collaborated with vendors and suppliers.
  • Created promotional in-store events.
  • Collaborated with vendors and suppliers to negotiate pricing, securing a 6% reduction in seafood supply costs.
  • Cut equipment downtime by 34%.
  • Identified operational flaws and took corrective action to address system and program concerns while also facilitating procedure.
  • Implemented a metric program and effectively managed employee errors, resulting in a 4% reduction in overall waste.
  • Was in charge of food costs and inventory management.
  • Created promotional in-store events that showcased seasonal seafood and increased foot traffic to the department by 83%.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Boosted the efficiency of the seafood processing line.

Summaries

  • Within Miscellaneous, senior Seafood Team Leader and outstanding performer in client relations and team leadership.
  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • Boosted customer satisfaction by 37%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 46% increase in Microsoft Excel sales.
  • Achieved a 64% improvement in sales.
  • Achieved zero violations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • Maintains a clean and sanitary environment throughout the facility while managing inventory and preventing waste.

Accomplishments

  • Collaborated with team of 4 in the development of program.
  • Developed seafood training modules focusing on customer interaction and product knowledge, raising departmental sales by 29%.
  • Coached a team of 6 seafood associates in upselling techniques, leading to a 83% increase in higher-margin item sales.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Consistently met and exceeded seafood department sales goals by a margin of 71% through effective multi-channel marketing campaigns.
  • Achieved a cost savings of $83,000 by optimizing seafood stocking procedures and minimizing labor costs.
  • Implemented new seafood preparation techniques that improved product quality, securing a 18% rise in customer satisfaction scores.
  • Led cross-functional teams to improve operational efficiency, cutting labor costs by 42% over 13 quarters.
  • Reduced department costs by negotiating vendor contracts and streamlining supply chain procedures, saving $218,000 over 6 months.
  • Reorganized team shifts and labor allocation, reducing overtime costs by 35% while maintaining high service levels.

Affiliations

  • Society of Human Resource Management
  • Local Chamber of Commerce - Partnered with regional fish suppliers and markets
  • USDA AMS Seafood Inspection Program – Completed seafood quality assurance training
  • Global Aquaculture Alliance (GAA) - Active in Seafood Sustainability Initiatives
  • Association for Supply Chain Management (APICS)
  • Perishable Foods Coalition - Engaged in initiatives for promoting fresh seafood handling
  • National Fisheries Institute - Seafood Safety and Handling Certification
  • Alaska Seafood Marketing Institute (ASMI) - Completed 8 merchandising and marketing campaigns
  • Project Management Institute
  • International Association of Administrative Professionals

Certifications

  • OSHA Hazard Communication and Seafood Industry Compliance 2023
  • CompTIA Network+
  • Cost Control Certification in Retail Operations procedure
  • Professional Food Safety Manager Certification, 2021
  • Hazard Analysis and Critical Control Points (HACCP) Certification
  • Google Certified Professional Cloud Architect
  • ServSafe Allergen Certification 2021, system
  • Cisco Certified Internetwork Expert (CCIE)
  • Customer Service Excellence Certification Harbor & Co.
  • Certified Business Analysis Professional (CBAP)

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