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Skills

  • Customer-focused network service and support
  • Disaster recovery and business continuity planning
  • Inventory management
  • 24/7 Tier 11 support for critical infrastructure
  • Layer 3 switching configurations
  • LAN/WAN network infrastructure design
  • Supervision
  • Bandwidth optimization using QoS policies
  • Implementation of network monitoring solutions (e.g., Microsoft Excel)
  • Business operations

Work Experiences

  • Collaborated with cross-functional teams to support cloud migration efforts, resulting in a 43% improvement in network scalability.
  • Closed 17 high-priority tickets.
  • Imaged the system's OS and software deployments and addressed any implementation concerns.
  • Developed a reputation for punctuality and hard work.
  • Collaborated with cross-functional teams.
  • Saved money by developing functional solutions to standard problems.
  • Kept my process knowledge up to date by doing performance reporting and project management.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Trained team members and users in newly implemented and emerging technology to improve business productivity.
  • Was in charge of all tasks delegated to me, including budget management and team leadership.

Summaries

  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Achieved a 67% improvement in network security.
  • Achieved a 80% increase in data throughput.
  • Student pursuing a Computers Software degree who is eager to contribute developed knowledge in the role of Senior Network Technical Support Engineer.
  • Adept at delivering consistent 24/7 Tier 3 support, maintaining 19% network uptime over 8 months months and ensuring the smooth operation of mission-critical infrastructure.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Adept at delivering 24/7 Tier 10 support.
  • Strategic thinker with expertise in budget management.
  • Senior Network Technical Support Engineer with quality assurance and process improvement abilities.
  • Affected 3 users.

Accomplishments

  • Optimized MPLS networks to support real-time applications more effectively, leading to a 15% boost in service reliability and quality.
  • Took lead in responding to and mitigating a network breach, pinpointing the root cause within several months, minimizing customer data loss, and maintaining regulatory compliance.
  • Constructed technical documentation for program, reducing lead times for resolving future incidents by 6 months, and setting up standardized operational processes.
  • Established a training program on SDN (Software-Defined Networking) for staff, improving their hands-on competency by 43% in ServiceNow applications.
  • Diagnosed and resolved complex network performance issues, resulting in an 29% reduction in downtime and improved VoIP call quality across all Portland offices.
  • Led the deployment of a next-generation firewall solution for Harbor & Co., blocking 45% more security threats and increasing network uptime significantly.
  • Launched VoIP optimization initiatives at Ironclad Systems, reducing lag by 53% and improving audio delivery quality for client calls.
  • Mentored junior engineers on troubleshooting protocol issues and best practices, fostering collaboration and a 53% increase in overall team efficiency.
  • Collaborated with human resources to implement a unified threat management (UTM) solution, reducing cybersecurity threats by 49%.
  • Launched a centralized cloud monitoring system integrated with ServiceNow, improving data flow transparency and decreasing troubleshooting duration by 7%.

Affiliations

  • Contributor to SNIA (Storage Networking Industry Association) groups on disaster recovery best practices.
  • Member of (Wireshark) Certified Network Analysts with expertise in deep packet inspection and diagnostics.
  • Contributed to the Dev-Net community for network automation enthusiasts using Ansible and Python.
  • Certified CCIE Routing and Switching Engineer, 2016.
  • Member of the SANS Institute with specialized courses in network security auditing and incident handling.
  • Certified incident responder under the ENISA (European Union Agency for Cybersecurity) professional courses.
  • Member of Linux Users Group (LUG), specializing in network device configuration through CLI.
  • Member of BCS (British Computer Society), ensuring ethical and professional standards in IT advancements.
  • Collaboration with the Open Networking Foundation (ONF) for the promotion of software-defined networking principles.
  • IEEE Communications Society Member since 2022, focusing on emerging technologies in network infrastructure and optimization.

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Network Security Specialist (CNSS)
  • CompTIA Cybersecurity Analyst (CySA+)
  • Wireshark Certified Network Analyst (WCNA)
  • F5 Certified Technology Specialist - Security (F5-CTS Security)
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE) - Routing & Switching
  • Apple Certified Associate (ACA)
  • Riverbed Certified Solutions Professional (RCSP-NPM)
  • Nutanix Certified Professional (NCP) - Multicloud Infrastructure

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