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Skills

  • B2B Communication in Freight Operations
  • Supervision
  • Budgets
  • First Aid/CPR
  • IMDG Regulations Compliance
  • MS Office
  • Problem-solving in logistics
  • Ocean Freight Logistics
  • Team management
  • Paperwork preparation

Work Experiences

  • Solved system issues, improved operations, and provided excellent customer service.
  • Collaborated with method customers to determine their needs and deliver system service.
  • Adhered to all IMDG regulations.
  • Achieved zero customs detentions or delays over the past year.
  • Achieved a flawless audit from OSHA organization.
  • Contributed to a 4% boost in throughput.
  • Achieved results over 18 months.
  • Contributed to a gross revenue increase of $9 million.
  • Collaborated with quality assurance teams to facilitate smooth, compliant exports of regulated goods, resulting in a flawless audit from ITIL organization.
  • Analyzed market trends.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Meets deadlines and budget constraints while also managing administrative functions and assisting with account needs.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborative and customer-focused professional.
  • Clear understanding of project management and performance reporting as well as project management training.
  • Achieved real-time visibility of shipments.
  • Consistently delivered zero customs delays across two years through meticulous creation and oversight of export documentation, contributing to exceptional client satisfaction.
  • Collaborative and customer-focused professional with a knack for fostering strong relationships with clients and freight carriers to improve operational outcomes.
  • Achieved significant cost reductions.
  • Achieved a 60% increase in customer satisfaction.

Accomplishments

  • Conducted risk assessments on new shipping lanes, selecting the best transportation providers and minimizing disruptions for SAP logistics.
  • Collaborated with internal and external stakeholders to streamline international shipping procedures, cutting lead times by 14 days.
  • Reduced average shipping delay for critical exports by 18%, enhancing overall customer satisfaction and product availability.
  • Documented and resolved initiative which led to process.
  • Expanded market reach to 13 new countries, contributing to a 22% increase in customer inquiries and demand for services.
  • Managed high-volume ocean exports for key accounts, averaging 11 FCL and LCL shipments per week, improving client satisfaction by 83%.
  • Integrated eco-friendly options into logistics processes, resulting in a 64% reduction in carbon footprint and enhanced corporate sustainability recognition.
  • Advised customers on INCOTERMS and duty rates for shipments, helping to eliminate unforeseen costs and minimizing misunderstanding by 18%.
  • Coordinated the export process for shipments exceeding a combined total value of $16 across 17 continents.
  • Managed end-to-end export documentation for 11 orders per month, achieving an on-time delivery rate of 43%.

Affiliations

  • International Maritime Organization (IMO) Supporter (2019 - Present)
  • Export Regulations and Compliance Certification (2019)
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • World Trade Association (Portland) Member (2015 - Present)
  • International Dangerous Goods Specialist (IMDG) Certification (2023)
  • Certified Export Specialist (CES) – NCBFAA Educational Institute
  • International Trade and Transportation Association (2024 - Member)
  • International Shipping Association (2018 - Present)
  • Global Supply Chain Management Council (2015 - Member)

Certifications

  • ServSafe
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • International Import-Export Institute (IIEI) Certification by Dunlap-Stone University
  • International Maritime Dangerous Goods (IMDG) Code Certification by initiative
  • Customs Broker License by U.S. Customs and Border Protection (CBP)
  • Certificate in Supply Chain & Logistics Management by Vantage
  • SHRM Certified Professional (SHRM-CP)
  • International Trade Compliance Specialist (ITCS) Certification by framework
  • Licensed Freight Forwarder by Federal Maritime Commission (FMC)

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