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Skills

  • Process improvement
  • Excellent sense of direction
  • Business operations
  • Trip planning
  • Defensive driver training
  • Forecasting
  • Training program development
  • Sorting and labeling
  • Cold chain industry background
  • Communications

Work Experiences

  • Assisted customers by carrying oversized packages into their homes.
  • Transported Workday to 18 months customer locations.
  • Sorted and placed mail into mailboxes and post office boxes with high accuracy.
  • Kept track of how much time I spent on each assignment each day for productivity reporting.
  • Looked for industry trends on social media and through online sources.
  • Analyzed volume of undeliverable mail.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Created and managed a $15 departmental budget.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Accurately processed and sorted packages and letters, maintaining a 14-minute processing speed to meet high-volume needs.

Summaries

  • Mail Sorter with experience in warehouse operations and logistics.
  • Develops and implements cost-cutting and revenue-boosting process controls and quality-improvement initiatives effectively.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collecting, bundling, and transferring mail for delivery is a strong suit.
  • Determined Mail Sorter with 11 years of mail and parcel delivery experience.
  • Mail Sorter is a highly motivated individual who excels at customs compliance, inventory control, customer service, and transportation logistics.
  • Top-producing salesperson and industry expert in Energy and Utilities.
  • Expert in the operation of post offices.
  • Knowledgable in a variety of design and testing methodologies.
  • Recognized on a regular basis for outstanding performance and contributions to the Energy and Utilities industry's success.

Accomplishments

  • Documented and resolved framework which led to standard.
  • Facilitated the seamless integration of new mailing software, increasing processing speed by 69% and improving mail visibility.
  • Provided accurate, real-time tracking information to customers, raising customer satisfaction by 55% and ensuring timely mail redelivery.
  • Actively analyzed undeliverable mail data resulting in a 83% reduction in incorrect mail returns and enhanced customer service accuracy.
  • Enhanced accuracy of postal code classification by implementing validation standards, increasing error-free sorting by 30%.
  • Assisted in streamlining mail processing workflows, reducing overall handling time per package by 5 minutes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully executed a storage bin reorganization strategy, reducing retrieval time by 15% and increasing overall team throughput.
  • Maintained a clean and organized workplace environment, positively impacting team performance and operational flow.
  • Collaborated with logistics team to resolve mail transportation concerns, reducing delays caused by transportation issues by 77%.

Affiliations

  • American Medical Informatics Association
  • National Postal Mail Handlers Union (NPMHU)
  • Postal Group for Sustainable Logistics
  • Certified Bulk Mailings Specialist ITIL Association
  • Project Management Institute
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • International Mail Distribution & Logistics Association
  • Postal Work Safety and Equipment Maintenance Forum
  • National Federation of Postal Workers

Certifications

  • OSHA 10-Hour General Industry Certification
  • Mail Routing Efficiency Certification
  • Handling USPS International Mail Certification
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Protection Officer (CPO)
  • Certified Forklift Operator with Heavy Material Moving Specialty
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Mail Manager (CMM) - Vantage

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