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Skills

  • Workplace safety
  • Budget Management
  • Process improvement
  • HAZMAT training
  • Business operations
  • Hazardous Materials Endorsements
  • Global logistics
  • Purchasing
  • Trip planning
  • Safety-conscious

Work Experiences

  • Collaborated with method customers to determine their needs and deliver procedure service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Upsold insurance and tracking services.
  • Addressed identified issues immediately.
  • Was in charge of cross-departmental initiatives to develop and implement cost-cutting programs.
  • Oversaw the delivery of system project by metric team, which resulted in initiative.
  • Aligned with service standards.
  • Addressed parcels according to unique requirements.
  • Was in charge of receiving incoming stock and delivering it to designated locations.
  • Achieved 78% fewer returns.

Summaries

  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Proven track record of fostering positive customer relationships.
  • Mail Sorter with experience sorting incoming and outgoing mail using automated mail processing equipment.
  • Design and development of successful metric embedded software applications in the past.
  • Capable of quickly adapting to the changing needs of fast-paced, growing businesses and organizations.
  • Motivated Mail Sorter with experience managing large-scale projects, including budgeting and administration.
  • Collecting, bundling, and transferring mail for delivery is a strong suit.
  • Recommending strategies to improve customer service and sales desk operations was a success.
  • Determined Logistics Manager with a knack for negotiating and putting cost-cutting measures in place without sacrificing quality.
  • Dedicated to learning, growing, and succeeding in Energy and Utilities.

Accomplishments

  • Collaborated with logistics team to resolve mail transportation concerns, reducing delays caused by transportation issues by 77%.
  • Maximized team efficiency by reassigning tasks based on individual strengths, achieving a 36% boost in processing speed.
  • Trained and mentored 6 new mail sorters in safety protocols and proper handling procedures, contributing to a zero-incident safety record since 2019.
  • Provided accurate, real-time tracking information to customers, raising customer satisfaction by 55% and ensuring timely mail redelivery.
  • Assisted management in developing training materials for new hires, reducing onboarding time from 6 weeks to 15 days.
  • Increased sales 5% over two years.
  • Actively analyzed undeliverable mail data resulting in a 83% reduction in incorrect mail returns and enhanced customer service accuracy.
  • Implemented barcode scanning technology improvements, leading to a 52% increase in sorting precision and reduction in manual errors.
  • Reduced the volume of unaddressed mail returns by identifying and rectifying common address errors, decreasing return frequency by 31%.
  • Resolved product issue through consumer testing.

Affiliations

  • Jaycees
  • Lions Club
  • Society of Women Engineers
  • Association for International Shipment Coordination
  • National Association of Social Workers
  • Workers’ Union for Postal Sorting Professionals
  • Member, Global Courier and Delivery Association
  • American Postal Workers Union (APWU)
  • American Marketing Association
  • Professional Mail and Package Handlers Collaboration Group

Certifications

  • Chain of Custody Certification for Mail Handling
  • Cisco Certified Network Associate (CCNA)
  • Bulk Mail Technician Certification - standard
  • Six Sigma Yellow Belt (Specialized in Operational Efficiency)
  • Certified Logistics and Mailroom Operations Specialist
  • Certificate in Package Handling and Sorting (Level 1)
  • Certified Mail Center Professional (CMCP)
  • Automated Mail Processing Systems Certificate
  • Certified Mail Manager (CMM) - Vantage
  • SHRM Senior Certified Professional (SHRM-SCP)

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