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Skills

  • CCTV
  • Team building
  • Administrative support
  • MS Office
  • Accounts payable and receivable
  • Team building and leadership
  • Human resources best practices
  • Compliance with Lean Standards
  • Process improvement
  • Invoice generation

Work Experiences

  • Achieved a 2020-on-year 62% improvement in preventative maintenance adherence.
  • Oversaw travel arrangements for employees traveling domestically and internationally, including hotel reservations, car rentals, and airfare.
  • Increased productivity, managed accounts, planned itineraries, and scheduled client and leadership meetings.
  • Achieved a 2015-on-year 17% improvement in preventative maintenance adherence through continuous staff training.
  • Onboarded a group of 11 administrative staff members, providing consistent job task coaching.
  • Streamlined back office services for clients to ensure proper functionality and a positive user experience.
  • Achieved 24% higher team performance.
  • Collaborated with the management team to streamline processes and eliminate redundant tasks.
  • Advised on long-term capital planning.
  • Increased productivity and oversaw the presidential calendar, which included coordinating itineraries and scheduling meetings.

Summaries

  • In all aspects of administrative support, a multidisciplinary professional demonstrates essential and developed techniques in policy, procedure, and process improvement initiatives that minimize labor, increase productivity, and maintain quality.
  • Strong technical skills and experience in strategic planning.
  • Motivating leader who has built and managed standard teams in the past.
  • Dependable and meticulous, with the ability to manage a variety of tasks and priorities.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and reliable.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Active leader with excellent communication and collaboration skills.
  • Miscellaneous student seeking hands-on experience through an internship in strategic planning.
  • Ability to recognize method issues and integrate initiative solutions to achieve method.
  • Maintenance Program Manager is a hardworking and dependable Maintenance Program Manager who excels at workflow optimization and vendor management.

Accomplishments

  • Developed and presented a multiyear asset investment plan, securing $8 in capital for critical maintenance upgrades from executive leadership.
  • Monitored contractor adherence to SLAs, ensuring continuous improvement which resulted in service call resolution time being reduced by 82%.
  • Achieved OSHA by building compliance/checklists that improved equipment safety ratings by 42% over a 2018-year span.
  • Engineered solutions to reduce operational interruptions by introducing predictive analytics for failure detection, ensuring a 43% increase in overall system reliability.
  • Managed vendor contracts and relationships, negotiating rates that generated $4 in annual savings across 5 maintenance agreements.
  • Developed and implemented a comprehensive preventive maintenance schedule, increasing system reliability by 29% over a 2017-year period.
  • Optimized contractual agreements with key service providers, resulting in $2 in savings and a 41% increase in service level adherence.
  • Transitioned maintenance operations from a reactive approach to predictive maintenance, resulting in a 23% increase in equipment uptime and a 27% reduction in repair costs.
  • Instituted contractor performance accountability processes, leading to a 53% increase in project delivery timelines and improved service quality.
  • Spearheaded risk mitigation strategies during a planned standard, anticipating and mitigating 16 potential operational disruptions.

Affiliations

  • Affiliate of the National Association of Industrial Technology (NAIT)
  • Certified Maintenance and Reliability Professional (CMRP), Society for Maintenance & Reliability Professionals
  • Member, National Fire Protection Association (NFPA), ensuring compliance with safety codes
  • Participant, Predictive Maintenance Technology Roundtable (PMTR) 2016
  • Professional Member, Association for Equipment Management Professionals (AEMP) procedure
  • Contributor to the National Academy of Construction's (NAC) Maintenance and Operations Committee
  • Participant, European Maintenance Confederation (EMC) - Annual Technology Innovation Exchange
  • Presenter at Equipment Maintenance Symposium on Preventative Maintenance Strategies 2019
  • Affiliated with SMRP Best Practices Committee to improve equipment reliability standards
  • Chairperson of Maintenance Program Evaluation Task Force for Manufacturing Leaders Association 2023

Certifications

  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Office Specialist (MOS)
  • ServSafe
  • First Aid/CPR
  • Certified Asset Management Assessor (CAMA)
  • Facilities Electrical Maintenance Certification
  • OSHA 30-Hour Certification 2020
  • Certified Maintenance Technician (CMT) – Vantage
  • CompTIA Network+

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