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Skills

  • Information intake
  • Clearance oversight
  • EMR / EHR
  • Process improvement
  • Staff training
  • Conflict resolution
  • Risk identification
  • Application processing
  • Program eligibility
  • Public speaking

Work Experiences

  • Devised and implemented fundraising strategies that resulted in a total of $12 raised in three years.
  • Improved employee performance by reintroducing disciplinary procedures that were proportional to the severity of the infraction, resulting in a significant reduction in turnover.
  • Employers and insurance carriers were informed of my plans, findings, and outcomes.
  • Achieved employment within one year.
  • Achieved results over 6 months.
  • Co-wrote the annual budget and had it reviewed and approved by the city council.
  • Assisted patients in receiving appropriate, high-quality care that produced reasonable outcomes.
  • Taught young people how to use discussion-starting strategies and promote social change.
  • Achieved 71% error reduction.
  • Achieved results within 6 months.

Summaries

  • Within Government, senior Economic Support Specialist and outstanding performer in risk assessment and process improvement.
  • Focused Contract Specialist with 8 years of experience monitoring contract status and progress while ensuring compliance.
  • Gifted community and social services leader with a track record of procedure activism, program coordination, and foundation building.
  • Dedicated to learning, growing, and succeeding in Government.
  • Dedicated to assisting families in obtaining much-needed financial assistance through public assistance.
  • City Administrator with 16 years of management experience in the private and public sectors, as well as 3 years in local government.
  • Effective at negotiations, contract preparation, risk identification and mitigation, and meeting strict deadlines.
  • Bringing 12 years of experience in Government and a track record of putting successful, cost-effective solutions into action.
  • Documentation and compliance skills are excellent.
  • Well-organized, hardworking, and committed to increasing support to meet growing demands.

Accomplishments

  • Negotiated 4 payment plan agreements with clients, successfully minimizing default rates and enhancing collection success by 85%.
  • Increased accuracy in client eligibility reviews by 80% through the implementation of specialized data verification software.
  • Designed and implemented a client feedback system that contributed to service satisfaction improvements and a 50% increase in efficiency.
  • Assisted in securing additional program resources through persuasive reports and advocacy, resulting in 8 dollars in expanded funding.
  • Facilitated partnerships with local and state agencies to secure $10 in additional funding for underserved populations.
  • Researched and interpreted regulatory changes, updating internal procedures and improving compliance rates by 29%.
  • Resolved product issue through consumer testing.
  • Secured eligibility determinations for 15 clients, improving access to economic support services for vulnerable populations.
  • Developed comprehensive monthly reports on economic support initiatives, providing critical insights used in the decision-making process by senior management.
  • Trained a cross-functional team of 9 specialists on new case management protocols, achieving an overall productivity boost of 31%.

Affiliations

  • American Society of Safety Professionals
  • Project Management Institute
  • National Community Action Foundation (NCAF)
  • Community Action Partnership
  • Government Finance Officers Association (GFOA)
  • National Low Income Housing Coalition (NLIHC)
  • Toastmasters
  • Association for Computing Machinery
  • Human Services Information Technology Association (HSITA)
  • International Council of Nurses

Certifications

  • Certified in Volunteer Administration (CVA)
  • Salesforce
  • Certification in ITIL
  • Certified Professional in Supplier Diversity (CPSD)
  • Certified Public Accountant (CPA)
  • Certified Financial Management Analyst (CFMA)
  • Google Certified Professional Cloud Architect
  • Certified Case Manager (CCM)
  • Accredited Public Finance Advisor (APFA)
  • Cisco Certified Internetwork Expert (CCIE)

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