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Skills

  • Budgets
  • Customer service
  • Equipment procurement
  • Asset tracking technology implementation
  • Accident and hazard analysis
  • Initiative procedures
  • Organization
  • Operational improvement
  • Team Leadership
  • Cost reduction strategies

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Provided visitors with information such as facility details of interest, rules, policies, and promotional events.
  • Created displays and easy-to-read signage to assist guests in navigating the attractions area.
  • Achieved Six Sigma.
  • Achieved a 23% reduction in negative reviews.
  • Achieved savings of $13 across the year.
  • Awarded Employee of the Year for driving a 19% reduction in customer complaints related to cart availability and reliability.
  • Built a comprehensive employee handbook for cart operators.
  • Tracked supplies and placed 6 months orders by conducting inventory, stocking, and merchandising.
  • Resolved guest issues by determining the source of the complaint and working with the supervisor to develop a corrective action plan.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Collaborative Golf Cart Manager with a history of working closely with human resources, ensuring timely procurement of new carts and raising customer satisfaction by 40%.
  • Customer-focused Golf Cart Manager.
  • Capable Golf Cart Manager.
  • Data-driven Golf Cart Manager with experience tracking fleet performance metrics, identifying trends, and implementing improvements that extended equipment lifespan by 30%.
  • Cost-conscious in fleet management.
  • Tasks are completed with minimal guidance.
  • Employee who is punctual and focused.
  • Added value by lowering costs.
  • Attempt to obtain a new position with room for advancement while working with a growing team.

Accomplishments

  • Enabled the reduction of cart damage incidents by 72% through rigorous staff training and hazard identification initiatives.
  • Boosted efficiency of cart rental operations by 80% through the integration of Salesforce, reducing double-booking incidents.
  • Supervised a team of 13 staff to handle cart reservations and service, boosting customer satisfaction by 41%.
  • Collaborated with team of 18 in the development of metric.
  • Designed a safety-focused fleet rotation policy that minimized wear and tear and extended the carts’ operating life by 54%.
  • Partnered with external vendors to introduce a sustainable cart battery program, resulting in 79% reduction in energy costs.
  • Managed a fleet of 16 golf carts, ensuring 55% uptime during peak operations.
  • Achieved Lean compliance by training 12 personnel on proper golf cart handling and maintenance.
  • Implemented advanced booking and monitoring systems, decreasing no-show rates by 69%.
  • Developed and executed a fleet rotation strategy that extended cart lifecycle by 20% and reduced costs by $11.

Affiliations

  • World Golf Expo Partnership Committee
  • Association of Information Technology Professionals
  • Hotel and Golf Resort Managers Forum
  • City or Municipal Fleet Leadership Group
  • Professional Golfers' Association (PGA) Membership
  • National Club Association (NCA)
  • Risk Management Society (RIMS) for Venue and Event Planning
  • Golf Event Management Austin Association
  • Golf Cart Fleet Managers Association
  • International Parking and Mobility Institute (IPMI)

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Golf Course Manager (CGCM) - Golf Course Superintendents Association of America (GCSAA)
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Certified Supply Chain Professional (CSCP) – APICS
  • CPR/AED Certification – American Heart Association
  • Preventive Maintenance and Servicing Certificate - method
  • ServSafe
  • Certified Club Manager (CCM) - Club Management Association of America (CMAA)

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