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Skills

  • Team building
  • Team management
  • Customer service best practices
  • Effective Communication with Stakeholders
  • Accident and hazard analysis
  • First Aid/CPR
  • Asset tracking technology implementation
  • Fuel and energy consumption reduction
  • Communications
  • Ticket sales

Work Experiences

  • Achieved a 2022 upgrade.
  • Built a comprehensive employee handbook for cart operators.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved category for all relevant staff.
  • Answered 12 calls per two years to help customers with their questions and concerns.
  • Activated safety devices and monitored the attraction during operation to reduce safety risks.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Boosted daily rentals by 45%.
  • Collaborated with initiative customers to determine their needs and deliver program service.
  • Followed the posted height and age restrictions and denied guests who did not meet the minimum requirements access to the attraction.

Summaries

  • Capable Golf Cart Manager.
  • Data-driven Golf Cart Manager with experience tracking fleet performance metrics, identifying trends, and implementing improvements that extended equipment lifespan by 30%.
  • Customer-focused leader.
  • Accomplished Golf Cart Manager focused on fleet reliability, implementing proactive preventative schedules that reduced overall system downtime by 78%.
  • Outgoing Golf Cart Manager aims to exceed guests' expectations by providing world-class service and promoting exciting amusement events and attractions.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Achieved a 36% reduction in customer complaints.
  • Adept at improving user satisfaction by 56%.
  • Follows all rules and safety procedures while performing shift duties.
  • Capable Golf Cart Manager recognized for optimizing the dispatch system, increasing fleet turnover by 73% and ensuring quick resolution during peak events.

Accomplishments

  • Created detailed maintenance schedules to ensure optimal fleet performance, reducing operational disruptions by 78%.
  • Routinely analyzed fleet operational data which facilitated a 51% decrease in overall fuel consumption.
  • Achieved Lean compliance by training 12 personnel on proper golf cart handling and maintenance.
  • Managed a fleet of 16 golf carts, ensuring 55% uptime during peak operations.
  • Responded to and resolved customer complaints regarding cart operations within an average of 12 hours, improving response rate by 43%.
  • Partnered with external vendors to introduce a sustainable cart battery program, resulting in 79% reduction in energy costs.
  • Tracked and resolved safety issues associated with golf cart usage, resulting in standard improvement in staff compliance and safety metrics.
  • Established a seasonal promotional offer on cart rentals, increasing revenue by $16 during off-peak periods.
  • Spearheaded the launch of a fleet recovery project, successfully locating and retrieving 16 lost or damaged carts over 2021.
  • Orchestrated the successful implementation of Jira, enhancing efficiency in fleet tracking by 59%.

Affiliations

  • Society of Human Resource Management
  • American Marketing Association
  • American Fleet Management Fleet Certification Program
  • Association for Computing Machinery
  • Golf Cart Fleet Managers Association
  • Golf Industry Show (GIS) Attendee and Speaker
  • Project Management Institute
  • Event Management and Coordination Network
  • Freemason
  • Society of Women Engineers

Certifications

  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Certified Management Accountant (CMA)
  • Lean Six Sigma Green Belt - Operational Efficiency Training
  • Cisco Certified Internetwork Expert (CCIE)
  • CPR/AED Certification – American Heart Association
  • Leadership and Team Management Program - Dale Carnegie Training
  • Certified Environmental Systems Manager - Environmental Management Systems Association (EMSA)
  • Fleet Management Certification category
  • Customer Service and Operations Certification - National Golf Foundation (NGF)

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