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Skills

  • Operational improvement
  • Federal and state regulatory compliance
  • Communications
  • Portfolio Management
  • Risk assessment and mitigation
  • Process improvement
  • Cross-selling financial products
  • Error reduction in loan processing
  • Data analysis for lending outcomes
  • Business operations

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Acted as a mentor, providing support and guidance to 18 lending team members, which led to a 20% increase in team productivity.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Answered 16 calls per two years to help customers with their questions and concerns.
  • Devised strategies to grow and expand existing customer sales, resulting in an increase in annual sales of 2%.
  • Achieved $2 in savings from automation.
  • Transported QuickBooks to several months customer locations.
  • Achieved results in 2022.
  • Achieved results in several months.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Licensed Lending Officer with 18 years of successful strategic planning and vendor management experience.
  • Clear understanding of strategic planning and data analysis as well as project management training.
  • Collaborated with real estate partners.
  • Within Miscellaneous, senior Licensed Lending Officer and outstanding performer in strategic planning and process improvement.
  • Addressed issues with swift solutions.
  • Achieved a 63% increase in first-time mortgage applications.
  • Collaborative leader mentoring junior loan officers.
  • Award-winning Loan Officer.

Accomplishments

  • Developed and maintained relationships with real estate agents, leading to a 20% increase in referral business within 8 months.
  • Successfully completed yearly continuing education credits, remaining updated with latest lending regulations and earning certifications in Lean.
  • Developed tailored financing solutions for small businesses, contributing to an increase in loan approvals by 50% for entrepreneurial clients.
  • Facilitated 51% increase in lead conversions through successful cross-selling of appropriate financial products to existing and potential borrowing clients.
  • Designed and implemented outreach programs in minority communities that led to a 65% increase in loan applications from underrepresented groups.
  • Maintained a high-net-worth client portfolio and grew assets under management by $11, while achieving 64% client retention rate.
  • Improved operational efficiencies in lending services, reducing internal errors by 59% and cutting rework by 76%.
  • Utilized risk assessment strategies to mitigate loan default risks, reducing non-performing loans by 45%, complying with all risk management protocols.
  • Exceeded individual loan origination target by 65% in 2023 by leveraging strong customer relationships and detailed market analysis.
  • Won repeat business through exceptional service delivery, boosting the referral rate to 50% across a client base of 5 high-net-worth individuals.

Affiliations

  • Jaycees
  • American Society of Safety Professionals
  • Lions Club
  • Active member of Chamber of Commerce for Columbus
  • Board Member, Atlanta Community Development Financial Institution
  • National Association of Social Workers
  • International Council of Nurses
  • Member of Young Mortgage Professionals Network (2024)
  • National Association of Mortgage Brokers (NAMB)
  • Mortgage Bankers Association (MBA)

Certifications

  • Certified in Mortgage Regulatory Compliance (CMRC) – Cedar Works
  • Certified Home Equity Specialist (CHES) – Ironclad Systems
  • Certified Financial Planner (CFP) – Certified Financial Planner Board of Standards
  • Loan Servicing Specialist Certification – Cedar Works
  • Certified in Commercial Real Estate Lending (CREL) – Brightline
  • Nationwide Mortgage Licensing System & Registry (NMLS) - Licensed Loan Officer
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • Salesforce

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