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Skills

  • Cloud Computing Services Setup (standard)
  • Cybersecurity protocol implementation
  • IT Budget Efficiency Management
  • Disaster Recovery Planning
  • Risk assessment and management
  • IT Incident Response Strategies
  • Firewall configuration and management
  • Incident Escalation and Prioritization
  • VPN Configuration and Deployment
  • Helpdesk Software Management

Work Experiences

  • Automated routine server maintenance tasks, saving 7 man-hours per month and reducing administrative overhead by $14.
  • Collaborated with department heads to streamline technology usage, increasing IT budget efficiency by $9 over 2018.
  • Decreased energy consumption of data centers by 54%.
  • Directed the deployment of a new CRM system.
  • Achieved a 30% reduction in phishing incidents.
  • Am the IT Support Team Leader.
  • Set up network printers and plotters and installed operating systems.
  • Developed IT security awareness program.
  • Achieved 99.9% server uptime across 13 regional offices by optimizing system redundancy and implementing proactive maintenance strategies.
  • Achieved results over 13 months.

Summaries

  • Achieved zero findings in informal audits.
  • Achieved savings of $5.
  • Delivered projects on-time within a tight 18-week schedule.
  • Dedicated IT Officer with a proven track record.
  • Achieved 51% savings.
  • Analytical IT Officer with robust troubleshooting abilities. Spearheaded an enterprise software upgrade, ensuring zero downtime during the transition and delivering projects on-time within a tight 17-week schedule.
  • Delivered IT onboarding and software usage training programs.
  • Achieved zero breaches.
  • Achieved a total cost reduction of $12 yearly.
  • Dedicated IT Officer with a proven track record of managing disaster recovery plans and maintaining 99.9% server uptime across 3 offices. Expert in developing secure VPN connections for teams of over 11 remote employees.

Accomplishments

  • Architected a network segmentation strategy that protected sensitive data and reduced network-related breaches by 49% over 15 months.
  • Led a successful data migration to process, ensuring zero data loss and reducing data access lag by 33%.
  • Developed a comprehensive user resource portal that reduced first-tier IT inquiries by 81% and enhanced department resource efficiency.
  • Developed and standardized an IT ticketing system processes, reducing average issue resolution time by 80% and improving customer satisfaction.
  • Led a cross-functional team to deploy Workday across 13 departments, increasing operational efficiency by 31% within 5 months.
  • Improved helpdesk response metrics by integrating category, decreasing average resolution time by 62% for common technical issues.
  • Reduced server downtime by streamlining maintenance schedules and integrating automated patch management, improving uptime by 85% over 3 months.
  • Collaborated with senior management to align IT strategies with business goals, resulting in a 40% increase in IT project success rate.
  • Integrated standard across 5 regional locations, providing real-time system insights and reducing response times to critical failures by 52%.
  • Planned and executed the network infrastructure overhaul at Atlanta, resulting in a 50% reduction in downtime and improved network speeds by 16%.

Affiliations

  • Panelist, Annual Tech Executives Leadership Summit 2022
  • Active Member, IEEE Computer Society
  • Active Member, Cloud Security Alliance (CSA)
  • Active Attendee, International Conference on Cybersecurity (ICCS) 2018
  • Certified, Amazon Web Services (AWS) Technical Essentials Program
  • Member, Open Source Initiative (OSI) IT Professionals
  • Member, International Association of Computer Science and Information Technology (IACSIT)
  • Affiliate, International Wireless Communications Expo (IWCE) Conferences
  • Member, Association for Computing Machinery (ACM)
  • Volunteer Mentor, Computer Science Teachers Association (CSTA)

Certifications

  • Certified Information Security Manager (CISM) - Summit Group
  • Microsoft Certified Azure Fundamentals 2024
  • Certified Data Privacy Solutions Engineer (CDPSE)
  • Certified in the Governance of Enterprise IT (CGEIT) - Meridian
  • Amazon Web Services (AWS) Certified Solutions Architect – Associate
  • Certified Information Privacy Professional (CIPP) - 2020
  • Certified Network Security Specialist (CNSS) - 2019
  • Certified ScrumMaster (CSM) - Cedar Works
  • Certified DevOps Engineer (AWS) – 2024
  • Certified in Risk and Information Systems Control (CRISC) - Ironclad Systems

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