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Skills

  • Security Compliance Auditing (e.g. OSHA)
  • IT Governance Process Creation
  • Backup Management and Recovery Optimization
  • Customer satisfaction improvement strategies
  • IT Procurement and Vendor Management
  • Firewall configuration and management
  • IT Budget Efficiency Management
  • Network architecture design
  • Cloud Infrastructure Migration
  • Cloud Computing Services Setup (standard)

Work Experiences

  • Examining computer systems in every aspect of their operations and decision-making processes
  • Addressed and resolved a data breach within 4 hours, mitigating potential losses and implementing preventive security measures.
  • Decreased energy consumption of data centers by 54%.
  • Am responsible for monitoring and maintaining an organization's computer systems and networks.
  • Designed and deployed a robust VPN infrastructure, allowing 18 remote employees to securely connect to the LAN network.
  • Created IT governance processes.
  • Educated IT personnel.
  • Achieved a 24% reduction in critical system downtime.
  • Deployed a regional network infrastructure upgrade.
  • Achieved a 41% improvement in load times.

Summaries

  • Achieved savings of $5.
  • Delivered enterprise-wide cloud migrations.
  • Agile IT Officer with expertise in cloud product migration and cost reduction. Led initiatives that slashed hardware and maintenance costs by 31% while optimizing efficiency and flexibility across international branches.
  • Accomplished IT Officer recognized for leadership in technical support. Managed the deployment of new ticketing systems, resulting in improved response times by 57% while boosting user satisfaction ratings across 8 departments.
  • Designed a fail-safe infrastructure.
  • Achieved no major findings over 7 consecutive reviews.
  • Conducted frequent audits ensuring adherence to PMP-level protocols.
  • Cybersecurity-focused IT professional with a robust understanding of tackling internal and external threats. Implemented security protocols that reduced malware incidents by 61% within 3 months, ensuring compliance with Scrum Master.
  • Boosted system scalability.
  • Competent IT Officer with exceptional team leadership skills.

Accomplishments

  • Performed a security audit that identified and mitigated 3 critical vulnerabilities, achieving a 78% improvement in network resilience.
  • Planned and executed the network infrastructure overhaul at Atlanta, resulting in a 50% reduction in downtime and improved network speeds by 16%.
  • Developed and standardized an IT ticketing system processes, reducing average issue resolution time by 80% and improving customer satisfaction.
  • Renegotiated licensing agreements for key software, resulting in a 9 savings while expanding user access by 82% for vital tools.
  • Developed an IT training curriculum for non-technical departments, increasing self-service issue resolution by 85%. Enabled faster response to routine software queries.
  • Developed a comprehensive user resource portal that reduced first-tier IT inquiries by 81% and enhanced department resource efficiency.
  • Created and implemented a disaster recovery plan that reduced recovery time from 13 hours to 6 minutes for core systems, minimizing business disruption.
  • Reduced server storage overheads by 55% through a well-executed consolidation strategy, helping meet organizational scaling requirements without extra costs.
  • Trained 2 employees in ServiceNow, contributing to a 40% increase in software utilization and reduced support inquiries.
  • Spearheaded IT procurement for 17 offices nationwide, negotiating cost reductions of 73% for QuickBooks platforms.

Affiliations

  • Honorary Member, Higher Education Systems and Technology Association (HEST)
  • Member, Open Source Initiative (OSI) IT Professionals
  • Attendee, DEF CON Security Conference 2023
  • Panel Speaker, Annual CIO Forum and Technology Executive Summit 2016
  • Certified, Amazon Web Services (AWS) Technical Essentials Program
  • Committee Member, Data Protection Officers Network
  • Member, Global Information Assurance Certification (GIAC) Community
  • Certified Member, Project Management Institute (PMI) with IT-specific focus
  • Active Member, IEEE Computer Society
  • Certified Member, ISACA’s Certified Information Security Manager (CISM) Program

Certifications

  • Certified Information Technology Infrastructure Library (ITIL) Foundation - Beacon Labs
  • VMware Certified Professional (VCP) - Adobe Creative Suite
  • Amazon Web Services (AWS) Certified Solutions Architect – Associate
  • Cisco Certified Network Associate (CCNA) - 2018
  • Cisco Certified CyberOps Associate 2024
  • Microsoft Certified: Power Platform Fundamentals - 2023
  • Certified DevOps Engineer (AWS) – 2024
  • Certified ScrumMaster (CSM) - Cedar Works
  • Certified Information Privacy Professional (CIPP) - 2020
  • CompTIA CySA+ Cybersecurity Analyst - 2016

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