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Skills

  • Attention to detail
  • Multi-line phone talent
  • Continuous process enhancement
  • Process improvement strategies
  • Recordkeeping strengths
  • Data-driven decision making
  • Cross-departmental collaboration
  • Carrier negotiations
  • Training development aptitude
  • Credit card processing

Work Experiences

  • Increased the team's revenue by over $15 in sales.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Was in charge of high-volume paperwork and worked with the program department to resolve billing and shipping issues.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Processed 9 invoices and mailed documentation to clients each several months.
  • Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers happy.
  • Quickly investigated and resolved customer complaints and inquiries.
  • Created and maintained a detailed database to develop promotional sales.
  • Collaborated with vendors to plan more than 17 daily pickups and weekly deliveries.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.

Summaries

  • Under duress, personable and professional.
  • Costs were consistently reduced while profits were increased.
  • Distribution Service Representative who is well-versed in dealing with difficult customer issues and promoting positive outcomes.
  • Distribution Service Representative proactive with experience in providing support and resolving customer complaints.
  • Expert at providing relevant information and options for resolving problems effectively.
  • Fluent in Japanese. Personable and professional communicator.
  • Service-oriented team player with a track record of providing high-quality support in the Miscellaneous for 11 years.
  • Distribution Service Representative is a service-oriented Distribution Service Representative with unrivaled customer service, task prioritization, and time management skills.
  • Offering 11 years of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations.
  • Competent Distribution Service Representative with a desire to exceed sales targets and establish long-term customer relationships.

Accomplishments

  • Trained team members on safety protocols, reducing work-related accidents by 47% in adherence to procedure.
  • Led team through standard, improving delivery turnaround by 31% with no impact on service quality.
  • Analyzed transit and shipping times, reducing delivery lead time by 21% through improved route optimization.
  • Built strong relationships with third-party logistics providers, resulting in a 77% reduction in shipping costs.
  • Partnered with internal departments to improve inter-department communication, decreasing delays in processing orders by 83%.
  • Executed continuous process improvement initiatives, resulting in the reduction of warehouse downtime by 51%.
  • Effectively handled escalated service issues, enhancing major client retention by 49% over one year.
  • Automated shipment tracking processes using Adobe Creative Suite, resulting in real-time updates and reducing delivery status inquiries by 64%.
  • Contributed toward achieving annual business goals by managing an average of 11 daily shipments.
  • Utilized client feedback to introduce process improvements, cutting delivery complaints by 48% over three years.

Affiliations

  • Toastmasters
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • Third-Party Logistics Study by PennState University
  • Lions Club
  • National Retail Federation (NRF)
  • National Association of Social Workers
  • National Association of Wholesaler-Distributors (NAW)
  • Lean Six Sigma Certification
  • Association for Computing Machinery

Certifications

  • CompTIA Security+
  • Certified Packaging Professional (CPP) by Harbor & Co.
  • Logistics and Distribution Certificate Program by program
  • Certified Transportation Safety Specialist (CTSS) by Summit Group
  • Certified Export Specialist (CES) by National Customs Brokers & Forwarders Association
  • Project Management Professional (PMP) by standard
  • First Aid/CPR Certified
  • ServSafe
  • CompTIA Network+
  • Salesforce

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