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Skills

  • Stakeholder collaboration
  • Cost reduction strategies
  • Supervision
  • Process optimization
  • Business operations
  • Strategic planning
  • Business policies and procedures
  • MS Office
  • Team building
  • Relationship development

Work Experiences

  • Implemented training and mentoring methods to help department employees better understand improvement procedures.
  • Achieved a 41% reduction in error rates.
  • Awarded in 2020.
  • Evaluated and improved the processes standard, category, and standard.
  • Transported Jira to several months customer locations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Conducted regular root cause analysis on incident reports.
  • Collaborated with Finance to track key performance indicators.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Created and managed pilot projects to test new processes.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Conducted performance audits.
  • Achieved Innovation Award for leadership in process improvement.
  • Achieved 31% better adherence to policies.
  • Dedicated to conducting in-depth analyses and formulating strategic recommendations.
  • Achieved 26% higher satisfaction ratings.
  • Boosted compliance and process improvements.
  • A bilingual employee with over 4 years of experience mentoring and leading teams in the improvement of performance and achievement of goals.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Utilized process optimization strategies to ensure finance met 57% of critical milestones 8 weeks ahead of deadline.
  • Led initiatives to reduce process waste and inefficiencies, achieving a 73% reduction in resource expenses.
  • Streamlined the performance feedback process using SAP, decreasing review cycle time by 2 days.
  • Implemented and tracked continuous quality improvement strategies that led to a 71% increase in customer satisfaction ratings.
  • Redesigned the internal performance management framework, contributing to a 23% improvement in staff productivity by 2018.
  • Monitored, tracked, and evaluated key departmental KPIs, contributing to a 79% year-over-year improvement in operational metrics.
  • Reduced operational inefficiencies by 26% through the standardization of best practices and performance benchmarking.
  • Resolved product issue through consumer testing.
  • Collaborated with engineering to identify key performance metrics, which improved overall process efficiency by 62%.
  • Managed a company-wide process improvement initiative, driving a 80% reduction in operational costs within system.

Affiliations

  • Healthcare Improvement Professionals Network (HIPN)
  • Association of Information Technology Professionals
  • Quality and Process Improvement in Clinical Settings Group (QPICS)
  • Performance Improvement in Health Networks (PIHN)
  • Council for Six Sigma Certification (CSSC)
  • American Medical Informatics Association
  • Lions Club
  • High Reliability Healthcare Organizations Network
  • American College of Healthcare Executives Performance Initiative Group
  • Society of Women Engineers

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Human-Centered Design Certification
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Operational Excellence Certification (OEC)
  • Professional in Human Resources (PHR)
  • Data-Driven Decision Making Certificate (DDD)
  • ISO 9001:2015 Lead Auditor Certified
  • Certified Data Analyst (CDA)
  • Certified Scrum Master (CSM)

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