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Skills

  • Data-driven decision making
  • Process improvement
  • Cross-functional collaboration
  • Conflict resolution
  • Data Management
  • Team Leadership
  • Project organization
  • Extremely organized
  • Team leadership and supervision
  • Process and procedure development

Work Experiences

  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Educated customers about promotions to increase sales.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Adjusted scheduling to minimize overtime.
  • Achieved annual savings of $17.
  • Helped customers by answering their questions and completing their requests.
  • Successfully introduced new product lines that resulted in a 18% increase in annual profits.
  • Achieved a 75% boost in team performance.
  • Coached a 6-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.

Summaries

  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Innovative
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Dependable
  • Service-driven
  • Collaborate with commercial lenders to achieve sales targets.
  • Focused on customer service
  • Category and metric are examples of abilities.
  • Fluent in both English and Spanish.
  • Determined sales and marketing professional with 17 years of experience in framework industry.

Accomplishments

  • Reduced store waste and markdowns by 85% by introducing more accurate forecasting and efficient stock rotation.
  • Successfully managed a transition to a new POS system, training 9 employees and ensuring no disruption in daily operations.
  • Presented department performance and future growth strategies at monthly leadership meetings, directly contributing to quarterly goal-setting.
  • Implemented a visual merchandising strategy that enhanced product visibility, resulting in a 21% increase in impulse purchases.
  • Led efforts in improving store layout and visual merchandising, which boosted customer browsing times by an average of 4 minutes per visit.
  • Collaborated with other department leaders to ensure complete cross-functional execution of company-wide sales initiatives.
  • Orchestrated a successful store remodel in Denver, leading to a 25% increase in softlines sales within several months post-renovation.
  • Achieved a customer satisfaction rate of 70% by overhauling fitting room operations and improving overall customer shopping experience.
  • Increased sales 2% over 6 months.
  • Managed rolling inventory checks that resulted in an 13% accuracy increase in softlines stock management systems.

Affiliations

  • Certified Merchandise Manager (CMM) Program
  • American Association of Apparel Executives (AAAE)
  • National Association of Corporate Directors (NACD)
  • Council of Supply Chain Management Professionals (CSCMP)
  • National Association of Social Workers
  • Society for Human Resource Management (SHRM)
  • Customer Relationship Management Association (CRMA)
  • Academy of Retail Professionals (ARP)
  • American Medical Informatics Association
  • Toastmasters

Certifications

  • Certified KPI and Metrics Expert for Retail (CKMER), 2016
  • Google Certified Professional Cloud Architect
  • Certified Sales Associate (CSA) Credential through Beacon Labs, 2020
  • Certificate in Vendor Management through procedure, 2019
  • Certified Inventory Optimization Specialist (CIOS), 2023
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • Sales Management Certification (SMC) through Summit Group, 2022
  • Certified Market Research Professional (CMRP) - Beacon Labs
  • Team Leadership & Motivation Certificate through category, 2019

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