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Skills

  • Strong verbal communication
  • Dinner service planning
  • Conflict resolution and mediation
  • Strategic planning and execution
  • Customer complaint resolution
  • Cross-functional collaboration
  • Staff development
  • Extremely organized
  • Project organization
  • Hardware evaluation

Work Experiences

  • Taught newly hired Softlines Managers how to upsell using vendor management and strategic planning, boosting job expertise within 18 months.
  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Reviewed sales reports in order to identify and improve sales performance, as well as to support inventory management and automated.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Achieved a perfect inspection score of 8.
  • Conducted research to find appropriate answers to customer questions.
  • Achieved a 39% sales increase post-renovation.
  • Coached a 6-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 4% increase in efficiency.
  • Achieved a 75% boost in team performance.

Summaries

  • Versatile
  • Expert
  • Determined sales and marketing professional with 17 years of experience in framework industry.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Seasoned
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Adaptable, tenacious, and capable project manager with over 11 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.

Accomplishments

  • Developed a department-wide sales incentive program, increasing employee performance and boosting overall softline sales by 40%.
  • Oversaw the replenishment process of over 14 SKUs, ensuring stock integrity and reducing out-of-stock incidents by 24%.
  • Collaborated with team of 5 in the development of metric.
  • Led efforts in improving store layout and visual merchandising, which boosted customer browsing times by an average of 4 minutes per visit.
  • Improved department efficiency by 44% through the analysis of sales and staffing metrics, employing data-driven decision making.
  • Utilized data analytics to refine product placement strategies which led to sales increases of 45% for featured lines.
  • Partnered with the loss prevention team to establish procedures that cut shrinkage in the department by 74% within one year.
  • Revised staff scheduling policies improving coverage during peak hours, leading to a 57% increase in customer satisfaction scores.
  • Trained a team of 15 associates on new inventory management software, resulting in a 34% reduction in order processing time.
  • Led a team that consistently outperformed sales targets by an average of 40% in monthly softline department goals.

Affiliations

  • Rotary International
  • Lions Club
  • Ecommerce Merchandising Solutions (EMS)
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Council of Supply Chain Management Professionals (CSCMP)
  • Association for Computing Machinery
  • International Council of Shopping Centers (ICSC)
  • Global Association of Compliance Professionals (GACP)

Certifications

  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • ServSafe
  • Human Resources Management Certificate from procedure, 2021
  • Performance Management in Retail Certificate from category, 2015
  • Leadership and Management Certificate from category, 2017
  • Retail Operations and Store Management Certification (ROSM), 2018
  • Apple Certified Associate (ACA)
  • Salesforce
  • Certificate in Vendor Management through procedure, 2019

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