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Skills

  • Hardware evaluation
  • Customer relationship development
  • Team leadership and supervision
  • Sales coaching
  • Team Leadership
  • Data Management
  • Problem resolution
  • Project management
  • Food preparation
  • Relationship development

Work Experiences

  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Kept checkout areas stocked with eye-catching merchandise to increase per-customer revenue.
  • Collaborated with vendors to place new orders, deal with shortages, and resolve issues with defective parts.
  • Achieved a 76% reduction in procurement costs.
  • Had an excellent attendance record and was always on time for work.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Stocked storage areas with merchandise from new trucks, paying close attention to the bin system to avoid inventory errors.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Entered data into the Workday system, including payments, account information, and call logs.
  • Achieved a 37% reduction in administrative errors.

Summaries

  • Accomplished at building strong supplier relationships with 14 global partners, ensuring consistent access to mission-critical parts, ultimately reducing project delays and improving supply chain redundancy.
  • Aligned supply-demand forecasts to meet sales targets.
  • Adept at finding low-margin parts.
  • Procedure are well-understood.
  • Achieved a 22% increase in gross profit.
  • Spirited Miscellaneous professional skilled at forming positive customer relationships, upselling products, and cultivating a loyal clientele.
  • Dedicated to exceeding sales targets and satisfying customers.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Achieved a 74% reduction in customer returns by resolving complex compatibility issues for parts, ensuring alignment between customer needs and product offerings, and improving long-term client satisfaction.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Utilized Jira for data-driven analysis of part usage trends, improving forecast accuracy and reducing emergency procurement needs by 40%.
  • Introduced a barcode scanning system to improve warehouse part picking efficiency, decreasing order processing times by 38%.
  • Proactively managed inventory levels, improving forecasting accuracy by 85%, resulting in reduced stockouts and overstock incidents.
  • Partnered with sales and service teams to develop comprehensive product catalogs, leading to improved accuracy in parts requests and a reduction in order errors by 64%.
  • Identified cost-saving opportunities in the supply chain, working with suppliers to secure 73% cost reductions on frequently ordered parts.
  • Led an initiative to redesign the stockroom layout, reducing retrieval times by 29% and optimizing workflow for the service team.
  • Played a key role in a company-wide parts standardization initiative, reducing part variety and associated procurement costs by 20%.
  • Optimized part usage by introducing a real-time inventory management system, leading to a 38% improvement in stock allocation.
  • Increased sales 13% over one year.
  • Collaborated with team of 17 in the development of initiative.

Affiliations

  • Automotive Distribution Network (ADN)
  • Heavy Duty Manufacturers Association (HDMA)
  • American Medical Informatics Association
  • Customer Service Strategic Leadership Network (CSSLN)
  • Jaycees
  • Automotive Aftermarket Suppliers Association (AASA)
  • Freemason
  • Warehouse Education and Research Council (WERC)
  • Automotive Parts and Service Association (APSA)
  • National Independent Automobile Dealers Association (NIADA)

Certifications

  • Lean Six Sigma Green Belt Certification – Meridian
  • Certified Automotive Aftermarket Professional (CAAP) - Summit Group
  • National Institute for Automotive Service Excellence (ASE) Parts Certification
  • Certified Supply Chain Professional (CSCP) – Beacon Labs
  • Certified ERP Systems Analyst - Workday
  • OSHA 10-Hour General Industry Certification – 2018
  • First Aid/CPR Certified
  • Automotive Parts Specialist Certification - Lakeside Partners
  • CompTIA Network+
  • Automotive Service Excellence (ASE) Certification – framework

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