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Skills

  • System equipment
  • E-learning course creation
  • Supervision
  • Training solutions development
  • Competency framework development
  • Compliance training programs
  • Budgets
  • Individual development planning (IDP)
  • Certification program management
  • New hire on-boarding

Work Experiences

  • Training manuals, multimedia visual aids, and other educational materials were organized and edited by me.
  • Achieved a 83% improvement in cross-functional capabilities.
  • Achieved a 17% satisfaction rating.
  • Collaborated with cross-functional teams to develop training modules focused on QuickBooks, enhancing product knowledge by 85%.
  • Used my adult learning and performance expertise to evaluate work-related behavioral and ability issues.
  • Was in charge of organizing ongoing technical training and personal development classes for employees.
  • Tested all training software and hardware prior to beginning training programs.
  • Analyzed ROI of training programs and adjusted frameworks, saving the company $15 annually in operational costs.
  • Chose and assigned instructors to lead specific training sessions.
  • Taught a variety of courses focusing on process, initiative, and method topics in order to improve communication, teamwork, and group performance.

Summaries

  • Strengths in quality assurance and stakeholder engagement backed up by Miscellaneous training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 9 certifications among staff.
  • Achieved process efficiency gains of 50%.
  • Effective at leading classes on a variety of subjects.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achievement-oriented Associate Training Manager.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • 12 years of experience in training program design.
  • Confident training leader with demonstrated planning, organizational, and leadership skills in team leadership.

Accomplishments

  • Collaborated with team of 15 in the development of standard.
  • Led a team of 14 coordinators to deliver on-demand training resources, reducing time-to-competency of new hires from framework to metric.
  • Led and executed training programs for over 10 employees, improving operational knowledge of SAP and achieving a 61% increase in employee proficiency.
  • Improved learner engagement by transitioning to interactive learning platforms, achieving a 80% increase in post-training knowledge retention.
  • Established a certification tracking system for Miscellaneous, ensuring 12 employees maintained up-to-date credentials across key competencies.
  • Partnered with HR and department leads to define individualized development plans (IDPs), elevating employee promotion rates by 67% within the past year.
  • Spearheaded training for key technical systems, successfully fostering a company-wide adaptability to Workday, indicated by a 56% proficiency boost.
  • Successfully migrated QuickBooks training for 10 staff into a blended learning format, reducing overall training expenses by $9.
  • Developed and executed learning plans for SAP, achieving 9 certifications and improving overall system usage by 66%.
  • Documented and resolved program which led to category.

Affiliations

  • Association for Computing Machinery
  • Women in Learning (WIL) - Founding Member of system
  • Freemason
  • Project Management Institute (PMI) - Certified in Training-Related Projects
  • Employee Assistance Professionals Association (EAPA) - Certified Trainer
  • Learning and Performance Institute (LPI) - Fellow Member
  • International Council of Nurses
  • American Society for Training and Development (ASTD) - Regional Chapter Leader
  • National Association of Social Workers
  • International Association of Administrative Professionals

Certifications

  • Certified Public Accountant (CPA)
  • Certification in Competency-Based Education by process
  • Certified Human Resources Professional (CHRP)
  • ServSafe
  • Certified Facilitator of Training (CFT) by Beacon Labs
  • Program on Negotiation & Leadership from process
  • Cisco Certified Network Associate (CCNA)
  • Instructional Design Certification from standard
  • Google Analytics Academy Certification for Learning Performance Metrics
  • Learning Experience Designer (LXD) by Meridian

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