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Skills

  • Project organization
  • Problem resolution
  • Mortgages and loans
  • Team building
  • CRM tools (SAP, Power BI)
  • Community outreach initiatives
  • Planning and coordination
  • Event registration and participation strategies
  • Security systems
  • Process improvement

Work Experiences

  • Compiled metric reports to inform stakeholders about the status of the property.
  • Double-checked that the property complied with state and federal regulations, ensuring that there was no discrimination or illegal practices.
  • Improved the quality of the event space by collaborating with construction crews and contractors on maintenance and repairs.
  • Worked with the procedure department to coordinate maintenance and repair requests, and I contacted contractors for bid proposals.
  • Achieved a 54% improvement in brand recognition.
  • Achieved a 6% approval rating from users.
  • Suggested to the director of property management that program policies be clarified and changed.
  • Ensured that annual rent, operating expense, and real estate tax adjustments were produced on time.
  • Achieved 15% content reach improvement.
  • Aligned community content with product launches.

Summaries

  • Experienced Community Management Intern with a track record of successfully establishing and concluding metric agreements.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Property Manager with extensive real estate management experience.
  • Inspections are coordinated, conflicts are resolved, and process improvement is delivered.
  • Communicative and team-oriented, with Adobe Creative Suite expertise.
  • Customer service, sales, collections, and real estate management are all skills that Community Management Intern possesses.
  • Community Management Intern is a well-organized Community Management Intern with strong customer service, workflow optimization and stakeholder engagement abilities.
  • Seeking a new position to aid in the growth and success of system organization.
  • Detail-oriented, organized, and self-motivated professional capable of building and strengthening relationships with owners, companies, and government agencies.
  • Vendor management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.

Accomplishments

  • Curated a ‘user of the month’ program, which increased peer recognition and created a 23% boost in member activity.
  • Monitored key social media platforms for brand mentions and the overall sentiment, successfully managing crisis communications to maintain positive community relationships.
  • Regularly monitored competitor communities, providing key insights that helped the company maintain a competitive edge and improve its own strategies.
  • Successfully implemented a member feedback loop that enhanced response times on social media platforms, cutting down resolution times by 12 hours.
  • Facilitated online discussions and moderated content to create a welcoming environment, reducing instances of negative interactions by 11%.
  • Developed and executed a social media content calendar, leading to 58% growth in community engagement across all platforms.
  • Moderated a beta-test user forum for new product development, gathering critical insights that accelerated product launch timelines by 18 weeks.
  • Developed a comprehensive onboarding program for new community members, improving member satisfaction and retention by 69% in 6 months.
  • Initiated monthly ‘open forum’ events in the community, driving a 42% increase in cross-communication between team members and the user base.
  • Developed and maintained a FAQs and troubleshooting section for the online community, reducing support tickets by 67%.

Affiliations

  • Active member in the Association for Talent Development (ATD), focusing on understanding how communities support workplace learning programs.
  • Co-facilitator of town hall events at initiative, playing a role in organizing, collecting feedback, and driving follow-up digital communications.
  • Completed a summer fellowship with Community Leadership Institute, learning applications of community-based marketing strategies.
  • Speaker at Young Professionals in Communication Conference, ‘Building Authentic Connections in Digital Communities’, covering techniques on real-time user sentiment analysis.
  • Volunteer with local chapter of the Social Media Club for organizing workshops on social platforms and their impact on digital community building.
  • Served as an executive member for the ‘University Marketing and Community Engagement Club’, where I led successful youth-focused outreach campaigns.
  • Member of the Community Roundtable's ‘Community Manager Fundamentals’ program, completed 2017, gaining insights into best practices for user engagement and community development strategies.
  • Member of the National Society for Leadership and Success (NSLS), contributing to session planning that develops students' communication skills through group experiences.
  • Team lead for the ‘Social Media and Community Building’ project as part of my university’s marketing association.
  • Volunteered at Portland’s Community Garden Program, leading digital marketing and community communications to expand engagement across social platforms.

Certifications

  • Customer Engagement & Retention Certification (LinkedIn Learning)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • Association for Project Management (APM)
  • Salesforce
  • Certified Community Manager (The Community Roundtable)
  • Project Management Professional (PMP)
  • Social Media Crisis Management Certification (PRSA)
  • Email Marketing Certification - HubSpot Academy
  • Google Certified Professional Cloud Architect

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