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Skills

  • Mortgages and loans
  • Customer satisfaction tracking and improvement
  • Multi-family property management
  • Insurance billing
  • Operational improvement
  • Event registration and participation strategies
  • Security systems
  • Community growth strategies
  • CRM tools (SAP, Power BI)
  • CCTV

Work Experiences

  • Inspected the grounds, facilities, and equipment to determine what needed to be repaired or maintained.
  • Compiled and communicated to the regional manager all operational and financial data.
  • Conducted regular property inspections to identify flaws and schedule repairs.
  • Accomplished this within one year.
  • Put in place business strategies to increase tenant satisfaction and decrease vacancies.
  • Inspected the property, took pictures, and wrote reports on the findings for submission to Community Management Intern every two years.
  • Was in charge of coordinating general maintenance and repairs to keep the facilities functional and appealing.
  • Achieved results within 6 months.
  • Was honored for cultivating positive working relationships with property owners, residents, and board members.
  • Achieved a reduction in negative user content.

Summaries

  • Property management expert with a track record of managing operational aspects, tenant relations, office management, and maintenance coordination.
  • HubSpot and Tableau experts with exceptional interpersonal skills.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Community Management Intern.
  • Proficient in promoting process by leveraging budget management and project management knowledge.
  • Bringing 7 years of relevant experience to the table, as well as a results-oriented, quality-driven approach.
  • Community Management Intern and team leader with 17 years of experience in initiative settings.
  • The Property Manager was focused on ensuring that tenants were satisfied and that high occupancy rates were maintained.
  • Customer service, sales, collections, and real estate management are all skills that Community Management Intern possesses.
  • Has 13 years of experience in the role of Community Management Intern.
  • Detail-oriented, organized, and self-motivated professional capable of building and strengthening relationships with owners, companies, and government agencies.

Accomplishments

  • Crafted and delivered weekly community newsletters that highlighted member achievements and upcoming activities, resulting in 47% higher open rates.
  • Collaborated closely with the marketing department to feature user stories and testimonials, contributing to a 33% increase in content shares within the community.
  • Successfully implemented a member feedback loop that enhanced response times on social media platforms, cutting down resolution times by 12 hours.
  • Coordinated and executed monthly virtual community meetups, leading to a 38% increase in active community participation.
  • Analyzed and reported community performance metrics such as user growth, engagement patterns, and feedback trends, providing actionable insights to senior managers.
  • Integrated user-generated content into marketing materials, increasing community-driven content shared by 36%.
  • Designed and sent out bi-weekly community satisfaction surveys, consistently obtaining valuable feedback that led to a 43% increase in overall community satisfaction.
  • Led video tutorials and webinars to support community education, achieving a 69% increase in user satisfaction.
  • Initiated monthly ‘open forum’ events in the community, driving a 42% increase in cross-communication between team members and the user base.
  • Implemented gamification techniques within the online community, boosting member participation and activity by 47%.

Affiliations

  • Contributor to ‘Women in Digital’ organization, supporting webinars on connection-driven community spaces and diverse voices.
  • Sustainability liaison for the Phoenix Coalition, working on developing impactful messaging campaigns through social media engagement and volunteer collaboration.
  • Member of Alumni Networks of system, volunteering to manage graduate-to-undergraduate mentorship programs and fostering alumni engagement.
  • Co-facilitator of town hall events at initiative, playing a role in organizing, collecting feedback, and driving follow-up digital communications.
  • Served as a campus ambassador for Northwind, leveraging grassroots initiatives to engage the college community on social topics.
  • Active member in the Association for Talent Development (ATD), focusing on understanding how communities support workplace learning programs.
  • Affiliated with the American Marketing Association (AMA) through participation in their ‘Digital Marketing in Practice’ program, focusing on trend analysis for community engagement trends.
  • Member of the Community Roundtable's ‘Community Manager Fundamentals’ program, completed 2017, gaining insights into best practices for user engagement and community development strategies.
  • Volunteered at Portland’s Community Garden Program, leading digital marketing and community communications to expand engagement across social platforms.
  • Continuously contributing to the online ‘Community Builders Forum’ as an active voice in discussions on aligning community participation with business goals.

Certifications

  • Customer Success and Support Certificate (LinkedIn Learning)
  • Certified Digital Marketing Professional - DMI
  • Community Development and Leadership Certification (Nonprofit Learning Lab)
  • Fundamentals of Social Media Advertising (Facebook Blueprint)
  • YouTube Channel Growth Certification (YouTube Creator Academy)
  • Certified Social Media Strategist - National Institute for Social Media
  • Content Marketing Certification – HubSpot
  • Community and Social Impact Strategy Certificate (Penn LPS Online)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)

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