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Skills

  • Data analysis
  • Business operations
  • Customer service
  • Iterative Manufacture
  • Continuous improvement (Kaizen)
  • Budgets
  • Data-driven decision making
  • Operational improvement
  • Team building
  • Performance Metric Documentation

Work Experiences

  • Achieved a 24% reduction in customer complaints.
  • Ensured consistent production quality by implementing and enforcing automated practice systems.
  • Established the standards, practices, and procedures for the quality department.
  • Actioned preventive measures.
  • Used lean manufacturing techniques to improve quality control tasks, reducing waste from metric and system processes.
  • Achieved improvement over the past year.
  • Achieved a 70% improvement in defect detection.
  • Addressed recurring issues proactively.
  • Took production samples on a regular basis and conducted thorough quality inspections.
  • Authored and rolled out the quality manual, ensuring company-wide consistency in product testing protocols and regulatory compliance.

Summaries

  • Achieved a 67% reduction in post-launch defects.
  • Individual team member hiring and development experience
  • Achieved zero major non-conformances.
  • Outgoing Quality Assurance Manager in the Computers Software with 13 years of management experience.
  • Quality Assurance Control Engineer with 4 years of successful project management and budget management experience.
  • Achieved a 54% increase in production efficiency by driving automation initiatives to streamline quality testing processes.
  • Clear understanding of cross-functional collaboration and process improvement as well as cross-functional collaboration training.
  • Quality Assurance Control Engineer is a multi-talented Quality Assurance Control Engineer who is consistently rewarded for planning and operational improvements.
  • Committed to evaluating product quality and manufacturing processes thoroughly in order to achieve superior results and customer satisfaction.
  • Achieved quality targets.

Accomplishments

  • Led root cause failure analysis during non-conformance investigations and recommended actions, contributing to a 60% increase in production yield.
  • Collaborated with R&D and procurement teams to address material defects, resulting in a 59% improvement in material quality and reducing returns.
  • Facilitated regular cross-functional quality improvement workshops, driving a one year reduction in time-to-resolution for critical quality incidents.
  • Improved first-pass yield on critical product lines by 23% through the integration of enhanced quality checkpoints and machine calibration protocols.
  • Developed and executed process validation plans for new manufacturing processes, ensuring compliance with regulatory standards and improving process capability by 84%.
  • Installed automated testing procedures, achieving consistent quality standards that reduced inspection labor costs by 73% and improved line throughput.
  • Developed root cause corrective actions (RCCA) process, reducing recurring defects by 16% across multiple production lines.
  • Championed a supplier quality improvement program, driving a 84% reduction in defective parts from external suppliers.
  • Authored and maintained ISO OSHA documentation, ensuring ongoing compliance and continually improving internal quality standards.
  • Led initiative to develop and implement new audit procedures, resulting in 27% improvement in process compliance with system.

Affiliations

  • Society for Maintenance & Reliability Professionals (SMRP)
  • International Council of Nurses
  • American Marketing Association
  • Association of Information Technology Professionals
  • Professional Engineers Organization – Licensed Engineer
  • Rotary International
  • American Medical Informatics Association
  • National Institute of Standards and Technology (NIST) Advisory Member
  • Master Black Belt, Six Sigma Certification – Lakeside Partners
  • Freemason

Certifications

  • Quality 4.0 Foundations and Certification - metric
  • Total Quality Management (TQM) Certification - procedure
  • Automotive Quality Core Tools Certification (APQP, PPAP, FMEA) - program
  • Advanced Problem Solving (APS) Certification - program
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • Cisco Certified Internetwork Expert (CCIE)
  • Failure Mode, Effects, and Criticality Analysis (FMECA) Certification - Summit Group
  • Apple Certified Associate (ACA)

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