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Skills

  • First-pass yield improvement
  • Federal Compliance Inspection
  • Continuous improvement (Kaizen)
  • MS Office
  • Customer service
  • Tableau expert
  • Defect detection and reduction
  • Regulatory compliance
  • First Aid/CPR
  • Project organization

Work Experiences

  • Authored and rolled out the quality manual, ensuring company-wide consistency in product testing protocols and regulatory compliance.
  • Authored the quality manual.
  • Achieved a 30% increase in first-pass yield for critical components.
  • Achieved a 26% improvement in QuickBooks reliability.
  • Used lean manufacturing techniques to improve quality control tasks, reducing waste from metric and system processes.
  • New quality assurance and customer service standards were implemented by me.
  • Oversaw the QS 9000 certification process and provided training to hourly and management employees, as well as system and process personnel.
  • Worked with audit clients and action owners to implement root cause analysis recommendations and create effective corrective action plans.
  • Established the standards, practices, and procedures for the quality department.
  • Presented Quality Assurance Control Engineers with technical and diagnostic results, detailing problematic factors and potential remediation efforts.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Accomplished QA Engineer.
  • Accomplished QA Engineer with expertise in root cause analysis, reducing customer complaints by 79% in several months through targeted quality improvement initiatives.
  • Achieved a 49% improvement in efficiency.
  • Flaws in customer-facing products are minimized.
  • Shortening development times through quality control methods such as rapid prototyping and simulation has proven to be a strong suit.
  • Accomplished in minimizing production scrap by $16 through the implementation of continuous improvement methodologies across multiple product lines.
  • With 5 years of experience as the final arbiter of product quality and consistency, veteran Quality Control Engineer
  • Achieved zero major non-conformances.
  • Professional with experience in developing a company's quality strategy, procedures, and processes.

Accomplishments

  • Monitored and evaluated process performance data using Jira, leading to identification and correction of key anomalies, reducing scrap rate by 67%.
  • Led risk assessment activities during product development phase, introducing controls that minimized risk of defects in mass production.
  • Collaborated with R&D and procurement teams to address material defects, resulting in a 59% improvement in material quality and reducing returns.
  • Coordinated Failure Mode Effects Analysis (FMEA) across multiple teams, successfully mitigating high-risk issues before major launches.
  • Installed automated testing procedures, achieving consistent quality standards that reduced inspection labor costs by 73% and improved line throughput.
  • Reduced product rework by 82% through continuous improvement efforts utilizing root cause analysis techniques.
  • Analyzed quality test data and collaborated with engineering to enforce product improvements, leading to a Asana defect rate reduction.
  • Partnered with engineering teams to resolve chronic performance issues, resulting in a 69% increase in product reliability.
  • Successfully reduced downtime due to quality issues by 6 months through implementation of real-time monitoring and tracking systems.
  • Improved first-pass yield on critical product lines by 23% through the integration of enhanced quality checkpoints and machine calibration protocols.

Affiliations

  • Technical Association of the Pulp and Paper Industry (TAPPI) – Quality Standards Committee
  • National Association of Social Workers
  • Society of Women Engineers
  • International Certification for Organization Quality (ICOQ)
  • International Federation of Inspection Agencies (IFIA)
  • American Medical Informatics Association
  • American Society for Quality (ASQ) – Certified Quality Engineer
  • IEEE Reliability Society – Active Contributor and Author
  • American Marketing Association
  • Toastmasters

Certifications

  • CompTIA Network+
  • Lean Six Sigma Green Belt Certification – Vantage
  • Risk Management and Failure Modes and Effects Analysis (FMEA) Training - procedure
  • Corrective and Preventive Action (CAPA) Certification - standard
  • Salesforce
  • ISO 14001:2015 Environmental Auditor Certification - Northwind
  • Certified Business Analysis Professional (CBAP)
  • ISO 22000 Food Safety Management Systems Certification - metric
  • Materials Inspection and Testing Certification - program
  • Certified Quality Auditor (CQA) - initiative

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