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Skills

  • Budget management and financial oversight
  • Business Development
  • Event planning and execution
  • MS Office
  • Staff management
  • Business Growth Proposals
  • Budgeting
  • Customer journey mapping
  • Communications
  • Agile project management

Work Experiences

  • Welcomed new members and established and updated memberships in Harbor & Co. Category programs.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Achieved results within 18 months.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Created budgets and prepared quotes for new products and services.
  • Aligned organizational goals.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Increased employee morale and decreased turnover by 5%.

Summaries

  • Business Engagement Manager is a multi-talented Business Engagement Manager who is consistently rewarded for planning and operational improvements.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Business Engagement Manager.
  • Optimize long-term success by effectively balancing targets with resources.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Competent offerings, pricing, and market positioning, as well as demonstrated SAP expertise.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Business Engagement Manager is a skilled Business Engagement Manager who provides encouragement and feedback to help employees succeed.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.

Accomplishments

  • Implemented a customer engagement dashboard that enhanced real-time data visibility, driving a 53% increase in KPI performance.
  • Automated client engagement reporting systems, improving data accuracy by 67% and reducing manual reporting hours by 14 per week.
  • Led engagement strategy improvements that contributed to an 10 increase in monthly recurring revenue within the past year.
  • Collaborated with Computers Software leaders to create long-term strategic partnerships, raising the company’s market share by 52%.
  • Identified and resolved customer pain points using data-driven insights, resulting in 64% improvement in NPS scores.
  • Improved client communication channels, streamlining responses to increase satisfaction ratings by 16%.
  • Collaborated with the Product team to create targeted adoption strategies, resulting in a 35% rise in usage for program.
  • Piloted a new business engagement framework that was later scaled across 14 locations, improving ROI by 81%.
  • Developed cross-functional workshops that helped refine customer retention strategies, decreasing turnover by 35%.
  • Spearheaded a customer engagement optimization program for standard, leading to client satisfaction improvement by 76%.

Affiliations

  • International Business Development Institute – Engaged in discussions on international market expansion and unlocking new revenue streams.
  • Society of Human Resource Management
  • American Medical Informatics Association
  • International Institute of Business Analysis (IIBA) – Contributor to sessions on identifying actionable client insights and improving product development pathways.
  • Association for Talent Development (ATD) – Workshop leader on building global partnerships and reinvigorating client engagement through strategic outreach.
  • Global Engagement Management Association (GEMA) – Regular attendee of workshops on stakeholder alignment and business process optimization.
  • Association of Information Technology Professionals
  • Toastmasters
  • American Marketing Association
  • American Management Association – Engaged in educational activities aimed at improving business processes and rebranding communication strategies.

Certifications

  • Salesforce Certified Marketing Cloud Consultant - metric
  • Certified Customer Success Manager (CCSM) - initiative
  • Digital Business Leadership Certificate - framework
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Relationship Manager (CBRM) - BRM Institute
  • Customer Experience Management Certification (CEM) - system
  • Ethical Leadership in Technology and Business (ELTB) - category
  • Certified Service and Engagement Professional (CSEP) - standard
  • Change Management Practitioner (CMP) - Prosci
  • ServSafe

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