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Skills

  • Regulatory compliance oversight
  • Category equipment
  • Healthcare Policy Compliance
  • Interpreting physician orders
  • Team building
  • Insurance verifying
  • Multilingual patient communication skills
  • Relationship development
  • Healthcare cost-saving negotiations
  • Discharge Planning and Follow-up Processes

Work Experiences

  • Went over the doctors' daily care slips.
  • Used SAP to make appointments.
  • Assessed patient satisfaction scores.
  • Assisted patients in navigating healthcare services.
  • Achieved a 8-point increase in several months.
  • Collaborated with medical suppliers.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved 64% team productivity improvement.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 43% decrease in adverse incidents.

Summaries

  • 10 years of experience as a patient service representative.
  • Advanced department-wide accountability.
  • Costs were consistently reduced while profits were increased.
  • Adept at designing patient education programs, reducing appointment no-show rates by 51% through engaging and informative sessions that improved overall patient engagement.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Committed to leveraging cross-departmental collaboration to enhance healthcare service delivery, evidenced by a 72% reduction in patient wait times through optimized processes.
  • Achieved improvement over two years through targeted interventions.
  • Complete patient education is a success.
  • Achieved a 72% improvement in team productivity.
  • Centralized patient tracking documentation with Salesforce.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a cross-functional team in refining the intake process for emergency care patients, reducing triage times by 57%.
  • Developed clinical service quality metrics, leading to the achievement of CPA from Brightline for outstanding regulatory compliance.
  • Collaborated with medical staff and cross-functional teams to create tailored patient care plans, leading to a 46% improvement in patient recovery times.
  • Developed and improved workflows with interdisciplinary teams, achieving a 78% increase in operational efficiency across clinical operations.
  • Partnered with IT to optimize the electronic health record (EHR) system, minimizing the occurrence of incomplete or inaccurate patient documentation.
  • Monitored and analyzed patient outcome data to influence care decisions, directly impacting clinical efficiency and leading to President's Club designation.
  • Resolved product issue through consumer testing.
  • Served as clinical liaison during accreditation from initiative, ensuring all educational protocols were updated and compliant with industry standards.
  • Collaborated with team of 6 in the development of program.

Affiliations

  • Project Management Institute
  • Society for Healthcare Epidemiology of America (SHEA)
  • American Society for Healthcare Risk Management (ASHRM)
  • Toastmasters
  • American Nurses Credentialing Center (ANCC)
  • Jaycees
  • International Association of Clinical Research Nurses (IACRN)
  • American Marketing Association
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)

Certifications

  • ServSafe
  • Certification in Electronic Health Records (EHR) Specialist
  • Credentialed Clinical Trainer Certification for metric
  • Credentialed Revenue Cycle Specialist (CRCS)
  • Certified Home Health Clinical Specialist (CHHCS)
  • HIPAA Privacy and Security Certification
  • Lean Six Sigma Green Belt - Healthcare Track
  • Certified Professional Patient Advocate (CPPA) by Patient Advocate Certification Board
  • Certified Clinical Research Coordinator (CCRC)
  • Certified Health Data Analyst (CHDA)

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