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Skills

  • POS systems proficiency
  • Guest relations management
  • Food preparation and safety
  • Wine service
  • Food sales and promotion
  • Banquet coordination
  • Hospitality service expertise
  • Sales expertise
  • Business Strategy
  • Table setting

Work Experiences

  • Promoted items on beverage lists and restaurant specials.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction.
  • Restocked the salad bar and buffet for lunch and dinner service.
  • Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business.
  • Kept a high level of cleanliness and sanitation.
  • Gathered feedback from guests in order to improve processes, which resulted in metric.
  • Created orders, documented special requests, and followed up with kitchen staff to ensure high-quality service and minimize complaints.
  • Provided excellent service by creating a warm and welcoming environment.
  • Served the needs of more than 14 customers in a busy framework environment.

Summaries

  • Offering extensive knowledge, a strong work ethic, and over 14 years of experience in the field.
  • Highly effective at quickly picking up new skills and dealing calmly with a wide range of customer requests.
  • Looking to apply my professional experience to a new, dynamic role in the restaurant industry.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • In-depth knowledge of all customer-facing areas.
  • Server with experience working in standard restaurants and cafes who is goal-oriented.
  • Ability to maintain a professional, calm, and efficient demeanor at all times.
  • Server is a communicative Server who is committed to providing exceptional service and unforgettable guest experiences.
  • Committed team player with the ability to work on a flexible schedule.
  • Strengths in cross-functional collaboration and data analysis backed up by Food and Beverage training.

Accomplishments

  • Ensured compliance with all health and safety regulations, reducing potential liabilities and maintaining a PMP.
  • Consistently received a 100% rate of customer satisfaction.
  • Developed strong rapport with frequent customers, contributing to a 67% increase in repeat business over 2020.
  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
  • Recognized for achieving perfect performance during health and safety inspections across 17 routine checks.
  • Took the initiative to master the in-house wine selection and successfully paired wines, resulting in a 19% growth in beverage sales.
  • Awarded 'Server of the Month' for maintaining a customer service rating of 50% over 8 consecutive months.
  • Optimized workflow during high-demand periods by effectively prioritizing orders, reducing customer wait times by 17 minutes.
  • Played a key role in organizing private dining events, ensuring high customer satisfaction and repeat business through personalized service.
  • Managed special event setup and seating arrangements, improving guest flow and service efficiency at events with 3 attendees.

Affiliations

  • Certified Food Manager Program
  • American Medical Informatics Association
  • Hospitality Industry Roundtable
  • Food and Beverage Service Association
  • National Foodservice Management Institute
  • Association of Information Technology Professionals
  • Fine Dining Servers Guild
  • Bar & Restaurant Success Group
  • ServSafe Certification Program
  • Food Handlers Certificate Association Austin

Certifications

  • Certificate in Advanced Beverage Service from Summit Group
  • Responsible Vendor Training (RVT)
  • Google Certified Professional Cloud Architect
  • Association for Project Management (APM)
  • Certified Specialist of Wine (CSW)
  • Event Coordination and Logistics Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Servers Training by Cedar Works
  • SafeServ Certified: OSHA
  • Diploma in Culinary Arts Fundamentals from category

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