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Skills

  • Tableside service
  • Stocking and replenishing
  • Food spoilage prevention
  • Menu presentation
  • Food station setup
  • Guest complaint resolution
  • POS systems proficiency
  • Opening and closing procedures
  • To-go order preparation
  • Sales expertise

Work Experiences

  • Stored it in designated containers and storage areas to extend the shelf life of the food and prevent spoilage.
  • Arrange dining tables based on the type of event and the expected level of service.
  • Kept an eye on guests for signs of intoxication and immediately alerted management.
  • Kept a high level of cleanliness and sanitation.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 9 tables per shift.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business.
  • Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction.
  • Planned ahead of time for large parties and reservations, anticipating the need for planning and staffing.
  • Restocked the salad bar and buffet for lunch and dinner service.

Summaries

  • Server with 8 years of successful stakeholder engagement and workflow optimization experience.
  • Expert in fine dining and cheese, as well as extensive wine knowledge.
  • Well-versed in meeting the needs of large tables while maintaining a high level of customer satisfaction.
  • Looking to apply my professional experience to a new, dynamic role in the restaurant industry.
  • Food and wine pairing is something she excels at.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Charming professional who can quickly adapt to constantly changing situations.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Motivated Server exhibiting strength in critical thinking and problem solving.

Accomplishments

  • Successfully handled the ordering, managing, and distribution of special menus for up to 7 guests, maintaining smooth service.
  • Won “method” Award for category.
  • Resolved product issue through consumer testing.
  • Supported successful implementation of inventory management software that led to a 61% reduction in food waste.
  • Consistently held the position of best performing store in the region.
  • Reduced average table turnover time by 82%, maximizing table availability during high-demand periods.
  • Collaborated with team of 9 in the development of method.
  • Collaborated with front-of-house and back-of-house teams, improving communication and reducing order discrepancies by 82%.
  • Played a leading role in a system transition to Adobe Creative Suite, providing training to team members and streamlining ordering processes.
  • Recommended seasonal menu changes based on customer feedback, which resulted in a 15% boost in guest satisfaction scores.

Affiliations

  • National Foodservice Management Institute
  • Waiters and Waitresses Association
  • Rotary International
  • Local Chamber of Commerce Boston - Hospitality Committee
  • Food Allergy Research & Education (FARE)
  • American Society of Safety Professionals
  • Restaurant Management Institute
  • Society for Hospitality and Foodservice Management
  • Toastmasters
  • Project Management Institute

Certifications

  • Certified Public Accountant
  • Food Handler Certificate from Colorado
  • CompTIA Security+
  • Food Safety Manager Certification (FSMC)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Mixologist Certificate from category
  • Apple Certified Associate (ACA)
  • Certified Restaurant Server (CRS) by the National Restaurant Association
  • ServSafe

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