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Skills

  • Retail inventory management
  • Cost-benefit analysis
  • Change management facilitation
  • Relationship development
  • Communications
  • Customer service
  • Agile project management methodologies
  • Leadership Development Strategy
  • Conflict management
  • Vendor relationship management

Work Experiences

  • Kept an eye on the machines and made necessary adjustments to the speed control and wood feeds, resulting in increased production of high-quality framework products.
  • Taught newly hired employees how to operate machines and set up controls, as well as all safety procedures to avoid injuries.
  • Acted as a liaison between leadership and team members.
  • Demonstrated understanding of the company's mission and goals, and I mentored employees in achieving goals that were consistent with the company's core values.
  • Followed strict safety guidelines for framework equipment, which resulted in a reduction of 6% in initiative accidents.
  • Led team meetings and kept members informed about best practices and future expectations.
  • Followed strict customer service, merchandising, and operational safety guidelines.
  • Achieved 38% certification rate across the department.
  • Adjusted project timelines.
  • Achieved a 49% improvement in team cohesion.

Summaries

  • Within Retail, senior Senior Team Leader and outstanding performer in performance reporting and workflow optimization.
  • Strong facilitator with experience working with co-management and top-level leadership across departments.
  • Recognized on a regular basis for outstanding performance and contributions to the Retail industry's success.
  • Accelerated response times to client escalations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished this over 14 months.
  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Problem solver, networker, and builder of consensus.

Accomplishments

  • Collaborated with team of 15 in the development of metric.
  • Standardized team processes, leading to a 70% improvement in workflow consistency and operational alignment.
  • Revised and realigned key performance indicators (KPIs), improving the accuracy of success measurements by 35%.
  • Led a cross-functional team of 15 members, improving project delivery times by 60% through enhanced coordination strategies.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated critical weekly brainstorming sessions with team leaders, resulting in a 17% improvement in overall team productivity.
  • Executed client retention strategies that led to a 45% boost in recurring revenue.
  • Designed and led a certification initiative that resulted in 71% of the team acquiring industry-standard qualifications within 6 months.
  • Partnered with key stakeholders to deliver a high-impact client campaign, resulting in a 81% increase in client engagement metrics.
  • Developed a mentorship program that helped 8 team members achieve performance promotions within the past year.

Affiliations

  • American Society of Safety Professionals
  • Senior Executives Association (SEA), Leadership in Strategic Planning
  • Global Association for Quality Management (GAQM), KPIs and Team Efficiency
  • Society of Human Resource Management
  • Society of Women Engineers
  • Lions Club
  • International Association of Facilitators (IAF), Meeting Facilitation Expert
  • Association for Talent Development (ATD), Leadership Pathways Program
  • Collaborative Leadership Council (CLC), 2021 Participant
  • Global Leadership Network (GLN) Member

Certifications

  • Certified Team Leader - process
  • Certified in Risk and Information Systems Control (CRISC) - ISACA
  • Lean Six Sigma Certification - Beacon Labs
  • First Aid/CPR Certified
  • Leadership Essentials - standard
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Certified Change Management Professional (CCMP) - Association of Change Management Professionals
  • Global Business Leadership Professional - program
  • CompTIA Security+

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