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Skills

  • Complaint resolution
  • Stocking and replenishing
  • Professional telephone demeanor
  • Customer feedback analysis
  • Report preparation
  • Advanced problem-solving skills
  • Client issue escalation resolution
  • Cross-functional team collaboration
  • Key stakeholder relationship building
  • Receiving support

Work Experiences

  • Processed 17 invoices and mailed documentation to clients each several months.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Improved efficiency and performance by tracking team member productivity and providing feedback.
  • Kept up to date on product and service changes.
  • Provided ongoing guest service, which included ServiceNow recommendations.
  • Backorder availability, future inventory, and special orders were all discussed with vendors.
  • Used a POS system to itemize and total the purchases of 12 customers.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Kept the system and metric areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.

Summaries

  • Hardworking Senior Account Service Representative with 7 years of telecommuting experience meeting customer needs.
  • Senior Account Service Representative with 8 years of successful strategic planning and process improvement experience.
  • Clear understanding of team leadership and process improvement as well as strategic planning training.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities.
  • Service-oriented team player with a track record of providing high-quality support in the Miscellaneous for 6 years.
  • With extensive experience in the initiative industry, I am a knowledgeable and dedicated customer service professional.
  • With extensive knowledge of performance reporting and proven multitasking abilities, I am well-versed in project and time management.
  • Competent Senior Account Service Representative with a desire to exceed sales targets and establish long-term customer relationships.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Maintained an average customer rating of method through consistent and high-quality service management.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a CRM tool for customer segmentation, improving lead conversion by 61% in the first 18 months.
  • Implemented an automated customer issue tracking system that reduced response times by 18% and decreased customer complaints by 20%.
  • Actively participated in quarterly strategy meetings, contributing to a 50% increase in departmental net promoter scores (NPS).
  • Identified and capitalized on upselling opportunities in framework, generating an additional $15 over 18 months.
  • Collaborated with team of 17 in the development of category.
  • Achieved Lean, enabling smoother adoption of account improvement practices that saved 76% on operational costs.
  • Consistently identified new sales opportunities using method, leading to an average monthly revenue increase of $18.
  • Awarded Excellence Award for initiating sales strategies that boosted department revenue by 41% over 15 months.

Affiliations

  • Society of Human Resource Management
  • Association for Computing Machinery
  • Society of Women Engineers
  • National Business Development Association (NBDA)
  • Corporate Executive Board (CEB) for Service Leadership
  • Customer Success Association (CSA)
  • International Association of Account Professionals (IAAP)
  • Association of Information Technology Professionals
  • National Association of Social Workers
  • Sales Management Association

Certifications

  • Certified Customer Success Manager (CCSM) - Vantage
  • Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association
  • Customer Success Manager Certification - SuccessHACKER
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • B2B Sales Certification - LinkedIn Learning
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Negotiation Skills Certification - Cedar Works
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP) - Project Management Institute

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