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Skills

  • Family engagement strategies
  • Seasoned in medical clinical procedures
  • Conflict resolution and management
  • National accreditation standards compliance
  • Patient retention and satisfaction enhancement
  • Multidisciplinary team collaboration
  • Multidisciplinary team leadership
  • Employee turnover reduction initiatives
  • Patient outcome improvement strategies
  • Relationship building and retention

Work Experiences

  • Promoted and followed facility infection control policies, procedures, and OBRA guidelines to improve the quality of care for residents' health and safety.
  • Aligned operational practices with national accreditation standards.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 8%.
  • Boosted revenue by $14 annually.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Compounding, mixing, packaging, and labeling procedures were all implemented by me.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Worked with patients, families, and support departments to ensure that patient rehabilitation needs were properly planned.
  • Accomplished this within one year.

Summaries

  • A gifted individual who speaks 12 languages fluently.
  • Bringing a successful career history of more than 17 years to the table.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Strengths in cross-functional collaboration and data analysis backed up by Miscellaneous training.
  • Achieved a 38% boost in staff proficiency.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Staff development that results in high-performing teams has been recognized.
  • Achieved a 55% reduction in waiting times.
  • Achieved a 61% improvement in patient satisfaction score.

Accomplishments

  • Designed and launched a community outreach program, increasing new patient referrals by 75% in Phoenix.
  • Secured over $9 in grant funding to pilot a new therapy program producing 58% better results in motor function recovery.
  • Formed collaborative partnerships with key stakeholders, resulting in funding acquisition of over $3 to purchase advanced rehab equipment.
  • Collaborated with clinical and administrative leadership to create a 6-year strategic plan that projected revenue growth of 29%.
  • Expanded rehabilitation services to 2 new locations, contributing to a 34% increase in annual patient visits.
  • Documented and resolved method which led to category.
  • Reduced turnover rates among staff by 69% through focused professional development and succession planning strategies.
  • Spearheaded hospital-wide strategic planning for rehabilitation services expansion, successfully securing a capital budget increase of $11.
  • Increased departmental revenue by 27% through the introduction of new therapy modalities and targeted marketing campaigns.
  • Implemented staff wellbeing programs that led to a 77% increase in employee satisfaction over 2 months.

Affiliations

  • Lions Club
  • Healthcare Information and Management Systems Society (HIMSS)
  • American Academy of Orthotists and Prosthetists (AAOP)
  • Certified Rehabilitation Counselor (CRC) through the Commission on Rehabilitation Counselor Certification (CRCC)
  • National Rehabilitation Association (NRA)
  • International Council of Nurses
  • International Association of Administrative Professionals
  • Jaycees
  • National Council on Rehabilitation Education (NCRE)
  • Society of Human Resource Management

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)
  • Occupational Therapy Specialty Certification in Pediatrics (SC-Peds)
  • TeleRehabilitation Program Certification
  • Apple Certified Associate (ACA)
  • Leadership Development for Rehabilitation Directors Program
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • Certified Early Intervention Specialist (CEIS)

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