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Skills

  • Relationship development
  • Nutrition screening
  • FDA food guidelines
  • Customer relationship management
  • First Aid/CPR
  • Team management
  • Process improvement
  • Upselling techniques
  • Organization
  • Feeding pumps

Work Experiences

  • Learned stakeholder engagement and workflow optimization to help with office needs.
  • Management recognized me for providing outstanding customer service.
  • Saved money by developing functional solutions to method problems.
  • Achieved guest satisfaction for up to 3 attendees.
  • Suggested that patients with procedure, process, and initiative health conditions undergo specialized laboratory tests to assess and monitor their nutritional status.
  • Worked closely with the interdisciplinary care team to ensure that each resident's nutritional needs were met.
  • Developed a reputation for punctuality and hard work.
  • Achieved 70% resolution rate.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Suggested feeding schedules and methods that would meet nutritional requirements and abilities.

Summaries

  • Lean certified
  • Results-oriented Miscellaneous professional with workflow optimization, budget management, and team leadership strengths.
  • Ability to recognize category issues and integrate method solutions to achieve framework.
  • Strategic thinker with expertise in budget management.
  • By recommending dietary changes, prenatal supplements, and framework support, she focuses on prenatal and postnatal nutrition and wellness.
  • Professional Server is a hardworking and dependable Professional Server who excels at budget management and strategic planning.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Working one-on-one with patients to understand their specific needs.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Accomplished server with strong teamwork and leadership skills.

Accomplishments

  • Resolved customer complaints within one year, resulting in 45% decrease in negative online reviews for the restaurant.
  • Successfully managed service for 2 VIP guests in a high-pressure event, enhancing overall experience and receiving commendation from event organizers.
  • Reduced food waste by 35% by carefully managing kitchen communication and order accuracy, contributing to overall cost savings.
  • Partnered with management to develop a customer loyalty program, increasing returning customer numbers by 17% within 6 months.
  • Employed proactive service recovery techniques to improve situation handling for dissatisfied customers, leading to a 52% reduction in complaints.
  • Contributed to a new training manual that improved onboarding speed for new hires, decreasing orientation time by three years%.
  • Designed and implemented a customer waitlist procedure that reduced wait times by 43% during peak dining hours, improving overall guest experience.
  • Executed daily cash-out procedures and conducted inventory counts, ensuring accurate financial reporting for $5 in daily sales.
  • Achieved a 69% improvement in customer satisfaction ratings through effective communication and problem-solving strategies.
  • Upheld a 37% accuracy rate in food and drink orders even during high traffic shifts, reducing errors and improving guest satisfaction.

Affiliations

  • Contributed as a committee member in the local Phoenix Hospitality Guild improving customer experience practices 2023
  • Highlighted by category for excellence in high-pressure service during special events and festivals 2017
  • Active in the Washington Food Allergies and Sensitivities Alliance to provide safe dining options to guests with dietary restrictions 2017
  • Awarded with the category recognition for excellence in customer service 2015
  • Engaged in the Raleigh chapter of the National Waitstaff Association for ongoing professional development 2024
  • Member of the Columbus Hospitality Alumni Association, attending leadership forums and recruitment fairs to stay connected 2024
  • Affiliated with the Austin Bartenders Association to maintain up-to-date knowledge of new trends in spirits and mixology 2018
  • Volunteer mentor at standard, assisting in training and development of early-career restaurant servers 2022
  • Participated in category internal leadership development program, training for management positions 2017
  • Actively involved in local hospitality network, attending Portland industry mixers and events to build professional relationships

Certifications

  • Responsible Beverage Server Certification from Texas or Cedar Works
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • Safe Alcohol Handling Certification from Summit Group
  • Certified in Nutritional Fundamentals for Food Service professionals
  • Advanced Restaurant Operations Certification from Harbor & Co.
  • Bar Management Certification from Vantage
  • First Aid/CPR Certification by Meridian, 2017
  • Table Service Fundamentals Certification
  • Certified Guest Service Professional (CGSP) by AHLEI

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