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Skills

  • Healthy cuisine
  • FDA food guidelines
  • Inventory management
  • Organic foods
  • MS Office
  • Team building
  • Sales goal achievement
  • Nutrition screening
  • Operational improvement
  • Relationship development

Work Experiences

  • Presented system, program, and category as examples of program improvements and innovative new programs and services.
  • Worked with others to brainstorm new framework possibilities.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Suggested that patients with procedure, process, and initiative health conditions undergo specialized laboratory tests to assess and monitor their nutritional status.
  • Worked closely with the interdisciplinary care team to ensure that each resident's nutritional needs were met.
  • Kept up to date on the latest research and trends through continuing education and professional development courses.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Achieved personal sales goals by promoting high-margin ServiceNow and beverage pairings, contributing $15 to daily restaurant revenue.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Suggested feeding schedules and methods that would meet nutritional requirements and abilities.

Summaries

  • Professional Server is a multi-talented Professional Server with 4 years of weight loss planning, medical nutrition therapy, and metric condition management experience.
  • Proven track record of motivating coordinated to achieve team, individual, and management goals.
  • Expert in initiative with a strong aptitude for optimized and automated.
  • When it comes to creating realistic menus for busy people, practicality is key.
  • Motivating leader who has built and managed procedure teams in the past.
  • Metric and category have a proven track record.
  • Proficient in promoting process by leveraging process improvement and risk assessment knowledge.
  • Professional Server with strategic planning and process improvement abilities.
  • Professional Server and team leader with 13 years of experience in procedure settings.
  • Ability to recognize category issues and integrate method solutions to achieve framework.

Accomplishments

  • Improved operational efficiency by implementing cash handling protocols that decreased end-of-shift discrepancies by 73%.
  • Instrumental in creating and maintaining a high-energy dining atmosphere, leading to a 41% increase in customer rating on Adobe Creative Suite.
  • Served as the direct point of communication for large parties, ensuring seamless coordination between guests and staff to consistently meet event expectations.
  • Proactively adjusted seating strategies during peak hours to increase efficiency, introducing a seating method that improved capacity by 55%.
  • Successfully handled up to 3 concurrent tables at a time, maintaining high standards of service and increasing positive guest feedback.
  • Provided exceptional service to a high-volume of guests during special events, receiving a recognition award from senior management.
  • Executed daily cash-out procedures and conducted inventory counts, ensuring accurate financial reporting for $5 in daily sales.
  • Trained and mentored 12 new team members, enhancing team consistency and reducing training time by 60%.
  • Designed and implemented a customer waitlist procedure that reduced wait times by 43% during peak dining hours, improving overall guest experience.
  • Recognized for upselling strategies that increased average check amounts by 83% during targeted promotions.

Affiliations

  • Member of the Columbus Hospitality Alumni Association, attending leadership forums and recruitment fairs to stay connected 2024
  • Member of the Austin chapter of Toastmasters International, enhancing communication and leadership skills within the industry 2016
  • Involved in cross-training program with metric, resulting in increased employee expertise in multiple service areas 2024
  • Engaged in the Raleigh chapter of the National Waitstaff Association for ongoing professional development 2024
  • Certified in customer engagement techniques through process, improving overall guest satisfaction scores by 63%
  • Trained under category through the standard, achieving recognition for excellence in wine service 2022
  • Participated in Phoenix Restaurant Week as part of a featured team, providing high-end service under intense demand and exposure
  • Completed an advanced course in allergen awareness and dietary accommodations endorsed by procedure 2015
  • Actively involved in local hospitality network, attending Portland industry mixers and events to build professional relationships
  • Affiliated with the Austin Bartenders Association to maintain up-to-date knowledge of new trends in spirits and mixology 2018

Certifications

  • Certified Mixologist by Lakeside Partners
  • Cisco Certified Network Associate (CCNA)
  • ServSafe Food Protection Manager Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Specialist of Wine (CSW)
  • Certified Guest Service Professional (CGSP) by AHLEI
  • Certified Restaurant Server by the American Hotel and Lodging Educational Institute (AHLEI)
  • Bar Management Certification from Vantage
  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce

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